If you have possibility to choose other company, do it. DHL Express is not express at all. I ordered some stuff from Germany at Sunday by DHL Express, it should come till 4 days, till Thursday. On Wednesday delivery man just wrote status we were not at home even that time we were sitting on gouache and for 100% we would heer the bell. We said, ok he will come tomorrow. Next 2 days nothing! And they don't work through weekend!
The driver complained that boxes was scattered around warehouse and it was very difficult and time consuming to find them.
Awful shipping company. I had 2 packages shipped from Germany, one expensive item and one cheap. Of course they only "lost" the expensive item, and despite repeated requests on the customer service portal I never received a reply. Shipping numbers NEVER work and there is no way to redirect a parcel or change the delivery location.
Ive told Amazon.de I wont use them again until they stop shipping via DHL
People are very kind but your parcel is not where it should be. Nobody knows why but it happens almost every time.
No offense but you suck!
Seriously, you guys are the worst shipping company! I don't quite understand why you need to hold up my package unless I pay 60 something euro for something I ordered online (around 40 euros) and so I could have it at my door? Whats kind of logic is that? If you want to take "tax" you should ask for the seller, not me!! It simply doesn't make any sense when your client need to pay tax that is 1 1/2 times more than the product worth. Also, you then keep delaying my delivery for 3 days even I have paid for something I shouldn't have.
Save yourself people! If you have the options to pick a shipping company, you know what not to pick.
Edit: this is the second time that I have to pay custom fee for what-so-reason. This never happened to me with other shipping companies. I will never purchase anything online if DHL is the only shipping service option. NEVER AGAIN!
we received 2 times note "not home" while we were 3 people home both times. They sent my package to this center without any note. I tracked it myself and when we went to pick it after 5 days, could not say where is the package. In the website it says "successfully delivered"!!!!!! and guess what it has not been returned to the shop even. Now the products are finished, not possible to order again. Where is my package?
check out the superb new tariffs. the best thing is in the country, you can ask your parcel to be kept at a place which suits you.
My package hasn t been delivered yet but is in progress so fingers crossed but these 5 stars are for the lady that was at the front desk accepting drop offs. She was super helpful making sure I got the best options and that I had everything done efficiently. She saved me about 50-60 Euros and lots of time. She guided me to booking the delivery service online which was much cheaper and printed all the required papers for me there instead of sending me away.
Very helpful when I had to put 2 large parcels in my car.
taxifarefinder.com