Awful shipping company. I had 2 packages shipped ...

Awful shipping company. I had 2 packages shipped from Germany, one expensive item and one cheap. Of course they only "lost" the expensive item, and despite repeated requests on the customer service portal I never received a reply. Shipping numbers NEVER work and there is no way to redirect a parcel or change the delivery location.

Ive told Amazon.de I wont use them again until they stop shipping via DHL