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Someone is always accessible by phone or email, making it quick and easy to deal with changes to flight requests or shipments. Ben, Kimberley, Deleones, and the team have helped me on numerous occasions with last-minute emergencies or requests.
When the Pakistan airspace closure happened, I was calling DFS, British Air, Emirates, and Delta trying to help out individuals who were affected. DFS provided the best customer service out of all the airlines I was calling (with Delta coming in second). They really went above and beyond and made it their number one priority to help. The Dubai and Afghanistan team worked long hours and over the weekend to do everything possible in their power to help out their customers.
If I can give you less I would. Not only does the customer services lake the key factor the fact that you have a monopoly on the flights out of Afghanistan let's me know that you've got no plans for improvement.
dfsmiddleeast.com
