Deutsche Telekom AG (T-Com), Bonn, Germany Review

Very friendly and courteous staff.
I don't want to blame him for the paperwork for the provided device being so time-consuming, with about 30 of the 37 minutes that I moved around the property. In the remaining 3 minutes, he could not solve a problem with my email account because he could not call up any information without the old customer number.

I was able to fix my connection problem due to the cable damage (???) that can only be repaired in about 18 days with the quick start set provided by the troubleshooting service for one euro.
As an absolute tech novice, I still don't know why the set-up suddenly worked out after several unsuccessful attempts.
For technology dummies like me, in my opinion, it is not explained very clearly.
A correct step-by-step explanation would definitely be useful as an encore.
Addendum:
Why can my neighbor (also a TELEKOM customer) have the same device sent by post without any paperwork? ...

Appaling service!! Our landlines (phone and internet) serving myself and my neighbors have been down for a month. Four repair appointments TELEKOM committed to have gone by without attention to the problem. This is not the first time I've had problems with this provider. Last time, I was sold a package where the company made a programming error and I was left 3 months incommunicado, despite over 3 dozen phone calls with diverse call centers around the country. Not to mention the company sending a so-called technician, who virtually destroyed my system and switchboard, leaving a chaos behind, claiming that the problem was outside his area of expertise! The repair by a qualified technician cost me several hundred euro. Reason for my not leaving TELEKOM then: Lack of other providers in our area.
Now that there is competition myself and my neighbors will change.

When you are satisfied, you do not need to talk so much.

A technician switches a tenant's connection in the house. He paralyzes two other connections. Experience what connects! HAHAHA

I have been disappointed by Deutsche Telekom AG for 16 years. Have a look at 1 & 1, guaranteed full reception!

Important e-mail address was deleted by the call center and no longer restored as a freemail. 5 calls with all areas were unsuccessful. Everyone says something different and makes promises that are not kept. Instead of problem solving, any tariffs are advertised. There were no recalls, although announced. So you can neither attract nor retain customers

I hate this company ... you already contact the customer center and finally you get no help. Something is promised but not kept. This is now typical German business sense.

Hey Telekom!
I figured I would write you here directly. We've been having trouble with service and your customer service team.
We've been using your service with 16mbs for quite a while now without an issue and for the last 3 weeks, there's been disruption in the service EVERY DAY. We called and upgraded to 100 mb/s because apparently it was a question of speed (how can disruption be triggered by speed, you ask? I don't know!) and they wouldn't send us a tech. We upgraded on Monday and the guy on the phone said it would be live on Friday. Now it's Friday, the whole connection is down, we called and one condescending lady employee told us to check the email to see the time when it's supposed to be live. We had to repeat on many occasions that we didn't have a time set in the email and then she said, well it'll be somewhere between now and 21:00.
We can't afford to have a disruption until 21:00 as we (my wife and I) both run businesses from home. No one apologized in the process and we need this fixed as soon as possible. Let's see how fast can you answer!

Sorry to say that we were very excited. With the Telekom was agreed that the technician comes to the connection regarding our new contract in the apartment. Unfortunately, he was not at the agreed time on the spot, but much too early. The writing was a time between 12: 00-18: 30 clock. So we had to go home earlier because of our job. There we found a note in the mailbox that the technician had already been here at 09:30 and had not met us - we should make a new appointment, please. Too bad - Telekom can afford well. In addition, we have received a listing with the packages for this day!

Deutsche Telekom AG has a really dubious and bad customer service! Here is not acted in the interests of the customer and also the know-how of the staff left much to be desired.

This assessment is long overdue. Submit this herewith.

Update: VDSL for 1 year and 4 months. And again and again since August 2019. Despite several times technician visits no permanent solution until now. It then ran for 5-7 days and then it started again. Between 9-16x disconnections per day! Again and again "errors in PPP negotiation"
Working from home or streaming is almost impossible.

For years, additional services are packed into the bills that you have never booked!

The year is 2020. There are posters on the streets with the words "I stand for fast internet". In practice this means: theoretical 50 Mbit, in practice rather less. And Telekom calls up prices that are higher than those of providers who offer twenty times the service. But at least: there was nothing before. Poor Germany.

Once again a complete failure. Prepaid card purchased, attempt activation does not work. Get mail that you should call a hotline. Called hotline, 10 minutes queue, then said that the number in the mail of the telecom is not right .... Once again shake your head!

Best network operator in Germany. Headquarters. Tasty coffee

In the middle of the city and 50m from the local exchange, there has only been 50Mbit for years ...... Thanks Telekom.

Fortunately, Unitymedia offers 1Gbit.

Giant office of T-Systems and Telekom. Big disadvantage is the parking garage. Pretty crowded and if you come a little later you have to look very nice. The reception is very open and therefore large volume come and go through a lot. Too much excitement and impersonal, I found that disturbing as a visitor for an appointment. Otherwise nice people, however, sometimes a bit cocky.

I personally submit a complaint against Telekom. Un competent and rude employee, incompetent organizational performance. Man commissioned on 7.6. for 1.7 a move and inquires on 6.7. why there is still no Internet and landline connected. Since the employee has not registered a move and will be recorded again and carried out until 15.7. Since you are half a month without landline and Internet, what do you have to pay for? In other companies, you get better performance for less money. You only have trouble with the telecom.

Talking about "Magenta TV" at the front door of a very old, single woman who has never touched a computer is hard to beat in audacity, insolence and indecency. It can't even turn on the ARD. Moves back into the box and lies in the corner until the minimum contract period expires. Dreck club!

This is what competent advice looks like: by phone you sell a landline / internet connection to a small company and provide 2 months !!! later determined that this service cannot be provided at the address at all. Compliments * ~ * This is how one of the world's largest telecommunications providers in the 21st century works in the digital age. I see black for the future

Terrible phone support. You will be forwarded and then the call will be ended.

The employees are often very poorly trained and have little idea of the products or have little expertise. At Telekom you realize that it is only on mass and the company moves as cumbersome as a tanker.

In the shop you did not want to change my contract, it should do it online.

Dear Sirs and Madames,

I personally submit a complaint against Telekom. In my case, the organizational inability of Telekom AG was confirmed again. Here is a brief summary of my experience with the technical service of Telekom, which is also posted in your forum and deposited as a review of Google reviews.
23.07.2018 Start of the malfunction of the Internet line (no TV, no Internet, no more phone), telephone call with technical service of the Telekom, technicians (level 1) Scheduled for the 25.07.2018 12-16 o'clock
25.07.2018 Technician # 1 (from subcontractor) appeared at 12 o'clock, found that the router was broken (this was not the case); Re-contact the customer service after the router has been replaced and the problem was still present. Next date 27.07.2018 12-16 clock.
27.07.2018 Technician No. 2 (from subcontractor) appeared at 15 o'clock, has measured the lines to the distribution box, no repair, next contact to customer service at 17:30, next technician (this time Level 2 technician of the telecom personally) Terminated on 30.07.2018 12-16 clock.
30.07.2018 No technician, no internet, no telephone, no TV. The customer service did not know why this date was not met. Nobody felt responsible. I was connected to the subcontractor who did not know what to do with my request.
31.07.2018 Next technician appointment agreed, 01.08.2018 16-20 clock. Nobody could or wanted to tell me why the previous technician appointment was not kept. But I was called back to make a tariff change that I did not even want. This is of course a big plus.
In addition one must say that I am independent and must use the telephone connection on business and private. In addition, I had to take a lot of time to let the technicians to the equipment. But the coronation was when the technician from 31.07.2018 did not appear and you NO KNOW knew why this appointment could not be met. I hereby urge you to comment on this farce. I will contact separately with my commercial demands to the legal office of the Telekom.
It remains to say that the organizational inability of Telekom, not only in the field of customer service, but also in the field of network expansion, finds confirmation again. It's unbelievable that one hand does not know what the other one is doing right now. Furthermore, it is an impudence to let his employees in the dark and the flow of information so unorganized run.
Addendum: the problem was solved but in no moment was a technician in the house necessary.

Juice shop only! In 12 years at Telekom, the number is so short, you can't imagine it today ... and it's getting worse! Last contract! Goodbye forever!

Worst provider ever. One doesn't know what the other is doing. Partly unfriendly customer service. Strongly fluctuating ping despite increased Internet performance. As often as I've already called there .... It's always on my PC. It's my bad PC ...

But this hardship is .... I canceled my contract because I found a cheaper provider. Then I received a letter stating that Telekom wanted to keep me as a customer and that I should give Telekom a second chance .... PLEASE CALL US!

Please what? As a customer, I should call Telekom to give it a second chance? So it doesn't get any bolder.

Communication by post is also not possible with Telekom. Consistently ignoring customer concerns.

I would like to express my displeasure about calls from 042161073315. Call several times a day and when you answer it will hang up. When I called back, I found that the number belongs to Telekom. Last week I called twice and spoke to an employee. But apparently that's no use. It seems to me that a call center is responsible for the sale of the products (this is normal) and that the employees there simply dial the numbers to achieve their target (KPI / SLA). So of course you can easily handle 100-200 calls per day if you hang up immediately. How purposeful that is is another matter. You can't sell anything if you hang up straight away. These calls are pretty annoying.

The group is just too big and they know that too (habs written). The advantages of the company size are almost unrestrained compared to the "partners" played, the disadvantages of the operating size of the T-Group, however, seeks actively and consciously on the customers, suppliers and unfortunately also on non-combatants. This is not very honorable, morally unbearable and also legally leads astray. (How practical is it that the largest shareholder, the state, also operates the courts.) Even employees who make an effort can - far too often - do nothing, because the problems are very basic. It is probably a lot out of balance there and improvement is not in sight, is probably no longer possible.

Hello, I'm already very irritated about your email customer service, why do you always get no answer or only mega late when you write the second / third time ...
The waiting times for telephone support are not exactly customer-friendly either ...
As a shareholder, that pisses me off in three ways, because if there is no improvement, our shares plunge for better or worse in the long term ...

The head office of Deutsche Telekom AG consists of several interconnected office buildings. The premises are very bright and friendly. The reception is staffed by sympathetic people, in the honored floor there is a More

State of the art building. I worked there as an internee for six months.

I received the best advice. My wishes and needs were responded to. And didn't smile at me as an older person.

Very bad the technicians are very unprofessional we moved to wait for the technician he did not come and when we called the Telekom the technician did not find the house entrance, which is on the main street, and everyone looked at it House sees and then we should still pay him and had to wait for the other technician 3 weeks until he could connect us to the Internet and TV. As soon as the money is not on time, directly blocking it can not be the main thing to collect money. We had to pay the internet and TV for 3 weeks where nothing worked !!!!!!