Delta dental of virginia Reviews

Great customer service !! Answered my call in just seconds, wasn't put on hold or transferred to other departments. No fuss, no muss. Very knowledgeable customer service rep.

Typical insurance company. Aspen Dental filed my claim wrong and screwed me out of pocket a few grand. Tried to get DDV to help and boy they sure sound like they will on the phone but good luck. All follow up I had to do. Must've called 8 times over the course of 5 months and was told the same thing each time. Glad to be rid of them come May.

I called the company about my options for paying a large dental bill. I am getting a root canal and dental crown done, but the cost is more than I am allotted in a single year by the insurance company. When I asked about my options the person on the phone only suggested that I get a credit card to help pay for the costs or to wait a year until my insurance allotment resets (not an option considering my health is important and I can t forgo needed care). Absolutely pathetic - what s the point of having insurance if it doesn t even cover the costs when you need it to? Now I am stuck paying a bill that is over $1000 for a procedure that is generally pretty routine.

Their website for logging in to view claims doesn't let you login! They don't mail paper EOB's and you can't access claims online. It will tell you wrong user name, call them, right user name. Reset password....nope says user name not correct. Seeing the issue here? Get a website that works for all members to be able to view their claims.

Called and no body Called me back! Terrible customer service!

The representative was very helpful and friendly, I'm happy with my policy and with the support I get.

Not helpful at all. 2 hours wasted. Still have no dental insurance. Thanks customer nonservice

Rep was knowledgable and prompt in resolving the matter