Daniel Energy Company Review

AMAZING service! Hospitable on the phone and in person! Prompt and responsive, even during the recent storm...where we received two needed propane deliveries within a couple of days.
THANK YOU! Without reservation, we RECOMMEND DANIEL'S!

They did an excellent job retrofitting our home with Mitsubishi split AC units. Both the sales and installation staff worked hard to minimize the visual impact of the lines and did an excellent job. One of the condensate lines had a leak and they promptly fixed it.

Just a word of thanks for your prompt and professional response this morning. Dave R. and his assistant showed up at precisely the time we were told. Both of them went to work immediately, quickly resolving the issue and were a pleasure to deal with. As usual, Daniels Oil came through for us when we needed them. This has always been the case with you folks and is greatly appreciated. It is why we are and will continue to be customers. Thank you for the service you provide. If you could just convince Dave's assistant to get off the Dallas Cowboys bandwagon and join the Giants, what a perfect world it would be.
With warmer toes, thank you.
Pat Storck

We had a Mitsubishi split system installed and are extremely pleased with Daniels Energy and the entire process . Would highly recommend them.

The team that installed our new furnace and air conditioner was fantastic; professional, knowledgeable and courteous!

We moved to Glastonbury in May 2019 and needed an oil company for fuel oil and burner service. After doing our research we chose Daniels Energy. From the very start our experience has been nothing short of excellent. Customer service is their top priority. In October we determined that we needed to replace our oil burner and 2 zone valves. Daniels provided us with a quick quote, helped us obtain a low interest loan through Energize CT, and then a very neat and clean installation of our new burner system. Brian, Lori and the install staff were awesome through the entire process.I highly recommend Daniels Energy !

We chose Daniels Energy to replace our AC system because of their excellent reputation and John Daniels detailed explanations and HVAC knowledge. This was an outstanding installation.The crew was professional and knew what they were doing. As a retired educator I grade Daniels Energy an A+.

I've been a Daniels customer for over 30 years and feel confident in all items that I have Daniels take care of. If I have a issue they always handle it quickly and professionally. They just installed a new heating systems in my home and once again it was done quickly and professionally.

George C, Middletown

I just purchased three Mitsubishi Heat Pumps from Daniels Energy in Portland. They gave me a good price, helped me get the 0% financing and installed the units promptly - and left my home as clean as they found it. I priced a number of companies and found Daniels to be very very competitive. Good people.

Daniels has provided prompt and reliable emergency service for my furnace and hot water system. Their prices are fair and competitive, and their technicians are first rate.

We have been customers of Daniels' Oil for 20 years and have been very happy. We have a service plan and they have come out to our house at all hours to fix issues when necessary. Phone calls are answered professionally and oil is delivered even in the midst of horrific snow storms! Thank you. I love doing business with family-owned and operated companies.

We had Daniel's replace our first floor A/C including both inside and outside units......they were the only company out of 3 companies contacted that provided 3 detailed quotes/proposals with different options. (One company wrote the quote on a spiral bound notebook paper and one company never got back to us with anything). The work was performed by numerous technicians and the workers were polite, cleaned up, and Daniel's provided us with a beautiful efficient A/C system which quite quickly cooled the house and kept my electric meter running lower! Highly recommend this company and their entire wonderful group of employees and owners. The pricing and payment options were quite reasonable and we were able to pay cash based on the entire job rather than having to finance!

We recently had the need to have our furnace cleaned and serviced as we do every year. Daniels Energy assess that there was a major issue as carbon monoxide was being emitted into our condo. They immediately assessed to problem. Daniels energy was able to present two options for replacement and completed the installation of the new furnace in less than a day. Daniels was extremely profession, fair and honest. There was no drama or surprises. Daniels Energy is committed to excellence and we will continue to use them for our heating and energy needs.

Your technicians are always courteous and a pleasure to work with.

We had a houseful of company for Thanksgiving. Woke up to find we had no heat or hot water. Called Daniels at 8 AM and a service person was here within the hour to repair the boiler. Now that's service!

I have been a customer of Daniels Oil ever since I owned a home (about 14 years). Recently I needed an upgrade for a 50 year old furnace which was on it's last leg. They converted my existing oil boiler to a high efficiency gas boiler. The techs did an amazing and clean job and Lori and Rick in the office made sure everything went smoothly every step of the way. Any questions or issues that arose, they took care of with top notch customer service. I highly recommend them for any home heating or cooling needs.

This is the second time I used Daniels Energy for a major installation and again I was completely satisfied. In 2019 it was for a new boiler (System 2000 and we LOVE LOVE it). This time for a new A/C system (16 SEER Trane). The team was first class all the way, showed up on time, finished on time, explained everything to me, and answered all my questions. I highly recommend Daniels Energy for work like this.

I hired Daniels Energy to install a new central air conditioning system in my home to replace a failed 21-year-old system installed when the house was built. I have to say that I was very pleased with the whole experience. The sales rep, Keith Tyler, evaluated my home's cooling needs and recommended a system to most efficiently meet those needs.
He took the time to explain the various features and options in detail and answer all my questions. On the scheduled installation day, the installers arrived on time and were very professional. They worked quickly and efficiently to remove the old system and install the new system in its place. The finished job was very well done and they did a great job cleaning everything up before they left. The lead installer tested the system and patiently showed me how to program the new thermostat. The new system was installed in July and has performed flawlessly so far. I will be calling Daniels Energy when it is time to replace my heating system.

Hello, I've had my ups and downs with Daniel's over the past 8 years. I use them for Propane, oil, and service to both and a/c.
However this last experience was. great and greatly appreciated. After we lost power for 6 days and when we turned our a/c on once the power was restored and the a/c coil froze trying to bring the temp down from 84 degrees to 72 degrees. I called Daniel's on Sunday and they had a guy at my home in 30 mins. even though everyone else in Durham was in the same situation. You see the next day was my daughter's birthday and this would be the first time since March she was able to see her friends because of Covid19 pandemic. I told Daniel's this and they cared enough to go above and beyond.

The guy came (I forgot his name and I hope someone from Daniel's replys with his name to this review)
He saw the coil froze. Now this has happened to me about 5 times over the years. Everyone else just would say turn off your a/c and tomorrow once its thawed we will come back and fix it.
However, he advised me to turn the heat on and that would thaw it out in 10-20 mins and he will fix it then.
He waited, and 15 mins later it worked and he stated to work on it.
That would have been great enough on its owned.
However, when I saw him grab my hose and go to the a/c unit outside, I was blown away. He went above and beyond once again. He was cleaning out all the junk and grime that over the years was clogging up my unit. No one asked him to do it, he just did it. That helped so much, but to see him in the mud in 95 degrees weather going above and beyond for my family, for my daughter made me want to write this review.

Everything is better, and its 100% because this guy cared about his job, and helping us. Someone else would have just done the bare minimum and not have help as much. People that want to help and fix the problem deserve praise. He went above and beyond and we are truly grateful. He helped make my soon to be 9 year old daughter tomorrow, birthday that much better. Thank you! Thank you! I appreciate your hard work and giving 110% to help my family in this heatwave when no one has had power for the past week.

Thank you,

Peter Amenta

Had Mitsubishi split mini AC installed and am more than satisfied with the system. The final install was different than the original plan but am very happy with the installation as done. Also very pleased with the two installers who did an amazing job.

I was using petro and they wanted 1,200$ for a part that didn t need replacing. Daniels came in and fixed that same problem in 4 minutes. Completely different part. And they weren t even here for that problem!
Next day, it seemed something wasn t quite right (although it was fine, I m paranoid)
Kyle has a tech here in 30 min.
These guys are WAY more knowledgeable than most I ve dealt with and constantly update their training.
Recommend strongly!

I chose Daniels Energy for both oil and propane based on a recommendation from a family member when we moved to the area. Every staff person I have ever spoken with is friendly and efficient. The gauge on the oil tank was faulty when we purchased out home causing us to overpay over $400 at closing. Daniels could not have been more helpful in getting us the correspondence necessary to help us get reimbursed.

I have found them to be very responsive and reliable. I now recommend them to others without reservation.

This past summer we decided to air conditioning our home. After several estimates, we chose Daniels Energy for the project because we ve had a long-term relationship with Daniels and their professionalism. Ron Dionne, the Daniels salesperson, explained in detail the various options open to us in retrofitting our home. After selecting the appropriate configuration, we were contacted by Daniels with the start date. On that date Daniels employees arrived at the time specified. They were professional, efficient, and completed the installation in the timeline provided. We highly recommend Daniels Energy for great service and products.

Great maintenance and installation crews. The office staff is great also.
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If this branch is related to Centerbrook, then the service for the company has declined since I started working with them years ago. I am very displeased that they take forever to return phone calls, that is when they remember to do so. My account has been screwed up - misallocating payments to others accounts and telling me I was late, only to realize their errors later on and fixing them. What's happened to them???

We called Daniels to install central air with a new furnace. They gave us an reasonable quote and came in and did exactly what they said they were going to do. They left with everything cleaned and programmed the thermostat for us. We would highly recommend Daniels for your heating/air-conditioning needs.

We have used Daniels for our oil and had good experience with them. After the installation of air conditioning system, we had one issue which was taken care of as soon as I brought it to their attention.

Can t say enough about Daniels Energy. They installed new air conditioning today. The guys were early, professional and answered all my questions. I have been a customer for oil for 20 plus years and when my a/c broke, I called them for a quote and they were very competitive. I would highly recommend them for any of your heating and cooling needs.

Daniels has been our oil company for several years. They are reliable and prompt. We recently had a new furnace installed and the entire team was awesome, from sales through installation and service. All team members had excellent customer interface and were a pleasure to deal with.

First Rate Customer Service is what you can expect. I have been completely impressed by how responsive they have been to every email request I've made. To date, this has been a very superior company to work with.

I have been a customer of Daniels ever since putting in a high end, high efficiency boiler and hot water tank. That has been at least 6 years. As of last week they are refusing to take me off COD for propane delivery. The last few winters I have spent $1000 (yes, thousand) on propane per MONTH and have had to pay with a credit card on file. They also PREcharge my credit card before delivery and if it is over-charged, they keep the money and want to credit toward the next delivery. I had to make 3 calls to get the balance credited back to my credit card. My credit is good, I have been a reliable customer for over 6 years yet they refuse to take me off COD. When I asked for an explanation, I was told to get a copy of my credit, they would NOT give me an explanation for THEIR decision. I checked my credit score today and it is fine and does not show that Daniels ever ran a credit check, there are no hits since 2014. I called around and got a much lower price on propane from another company. Daniels has given me NO service and BAD customer relations, I'm thus taking my money elsewhere.

Another score with Daniels. Our hot water boiler stalled out last Friday night, and you know what that means - you're never going to get a plumber over on a Friday and get your heat and hot water back for the weekend. Within an hour of calling in the issue at around 6:15pm, a technician was at our house in South Windsor, and was able to quickly determine the problem and the needed part to be replaced. The following morning, the team at Daniels got the part and was back at the house by 10:30am to fix the issue, and by 11:30am, our heat and hot water were back on. YES - the part we needed was in stock at a vendor that was open - and YES - there were no other unforeseen issues. But everyone at Daniels was a TOTAL pro about the entire job, from both techs who visited our house, to the gentlemen I spoke with at the office early on Saturday morning. I'll never use ANYONE ELSE for my plumbing needs.

We have been with Daniels Energy every since we purchased our home in 2016. I highly recommend going with them. They have excellent customer service and walk thru all available options to you. I really appreciate how quickly they respond to questions and requests.

We bought a new energy efficient furnace from Daniels in June, 2018. Their team was efficient, talented, and friendly and installed the furnace in 1 day. Keith Daniels was a pleasure to work with during the planning phase. Very knowledgeable about the various furnace options. We really appreciated the low/no pressure approach to sales

I just want to say THANK YOU the amazing folks at Daniels Fuel. After we unexpectedly ran out of propane the other night, Daniels quickly came to the rescue. They delivered fuel to our home at 1:15 am, which was GREATLY appreciated since my two elderly in-laws live with us. Daniels Fuel great company, excellent customer service, highly responsive!

We chose Daniels based on a neighbor s positive comments. From presentation to installation all good.

Stay away from this company!!!! They will not stand behind their employee's accident and will leave you with a flooded basement!!!

I was a customer for fourteen years in my current house and a customer for four years prior to that in a rental. In April, a night before we left for a trip to Florida, I walked down into the finished basement to find that we had water seeping from under a floating floor. I traced the source back to the furnace in the mechanical room, which apparently had a valve open allowing water to leak slowly. This must have been going on for some months and had finally reached a saturation point allowing the water to come through the floor seams. I called the company, which in turn put us in contact with the technician that performed service a few months earlier. He informed us that since I had turned off the faucet and the water stopped leaking, that there was no reason for him to come out. I said ok, assuming that the event was reported and that Daniels would stand behind their mistake. I was able to obtain some commercial dehumidifiers and drying fans that night and I set them up to dry out the floor and walls. We let them run for a week while we were away and had them monitored.

Upon our return, the floor and walls were still wet, so we contacted our insurance company and filed a claim. Two Daniels representatives came out to the house to see the damage, one of which was extremely rude and flippant. The restoration company had already started demolition to prevent the growth of mold. In the end, our insurance company was denied subrogation as the Daniels claimed there was no service ticket for the call. They clearly lied about the phone call and refused to accept any responsibility. To date, we have had no apologies. DO NOT USE DANIELS for service to you furnace! They lost a customer of over eighteen years for the way that they treated this matter. I get it, mistakes happen, but own up to your mistakes, especially in a service related business on the shoreline of CT. We wanted to work amicably with them and continue on as a customer, but their refusal to accept responsibility for their technicians mistake and their denial of a reported incident has resulted in extreme disappointment and anger. You can be sure I will be telling everyone I know (especially real estate agents, home inspectors and the like) about the way they treat their long standing customers. Bad news travels fast and service based businesses rely heavily on word of mouth. Businesses who value customer service, treat long term customers in good standing with respect, Daniels did not.

***In response to the insurance companies handling the claim, that is correct and your representative falsely claimed there was no service call. Ask your technician directly if he received a call and stated that there was nothing for him to do.

Daniels is our energy provider and recently replaced our boilers with an energy efficient model. The entire Daniels team was very professional and respectful. Brian, Rick and the rest - an excellent team!

Worst customer service ever!!! My father was a customer for 20 years and recently changed oil companies. He died in 2019 so I didn't know that he no longer used Daniels Oil Company. The telephone operator was VERY rude stating that he wasn't a customer despite me having several bills in front of me with their information.

She didn't realize that since they had upgraded to online system, he wasn't in there. Then she proceeded to be short but took the time to inform me that when I moved into my new house, I could set-up an account. No RUDIEST!!!! I don't even live in your state, stupid.

We have been with Daniels for years now and they are always #1! Whether you need service or a new install, they are definitely the company to go with! Highly recommend.

We have had Daniels install two new AC systems in our house and we are very happy with them. Daniels' personnel are very professional and have excellent workmanship!! Highly recommend them.

Company took over Brazos oil recently. I always called Brazos for inexpensive oil and they would deliver within a day or two. Now when I called I can order oil online for a cheaper price which is wrong, and on top of it, they will get here when they can. . I have enough oil that will last out the point of the matter is that they are not carrying over the customer service/ family feel that Brazos offered . This will be the last time I use this place .

We have had Daniels Energy for propane service for about a year. We decided to do business with the Daniels Co. because the offered a good propane price. The change to Daniels from another company went painless, Daniels took care of the exchange of tanks. I was shopping around for a company that would be able to service our boiler and they said they would be able to do it. So far we have not needed that service but I feel confident when the time comes that we need our boiler serviced we will get the good service that we have been so far.

We can t express how thankful we are that Dave from Colchester came out for an emergency call tonight to fix our broken furnace. We had no heat and he had to replace a high temperature limit switch. He had the parts with him and was so fast to replace. We had heat and were up and running in no time. Again thanks Dave for taking this emergency call and being so professional and courteous. We really appreciate your help.

Jim Bunny and his team were courteous and friendly and answered all my questions. Daniels staff is honest and you count on them for all your heating and cooling needs. Price and service were within reason and of good value. Service was awesome.

Our heating system was on its last legs and Daniels was our choice since they were a certified installer for Bosch and highly respected for their local presence and family owned service. They more than lived up to all of our expectations!!

I'm fussy. But I've been a propane customer of Daniels for a few years and they've lived up to my high expectations. I don't even have to think about anything - it's all taken care of. Unrelated to my propane service, I recently had a problem with the pressure valve on my home's water heater. I noticed on Sunday that there was water leaking from it, and water all over the basement floor. On Monday I called a plumber a friend had recommended, and left a message, but he did not call back. On Tuesday I left a message with another plumber, but he did not call back either. On Wednesday I called the first plumber back again and left a second message saying I'd been without hot water since Sunday and please could someone come? To this day I haven't heard back from either of them. On Thursday, a friend told me to see if Daniels could do that type of repair. A live person answered the phone, reprimanded me nicely for not having called them immediately because she couldn't imagine my being without hot water all week, and she had someone out there that very morning. The repairman called when he was on his way to my house so that I could stay at work until then, and then I met him at the house. He estimated the job first, and I agreed to the price which I thought was very fair, and he fixed it immediately and was on his way in less than an hour. Easy-peasy! No more wasting my time with other servicemen who don't have the courtesy to return a distress service call.

A company that might be too big for its own good. My recent interactions with them did not result in me becoming a customer despite trying to, not very responsive, did not seem worried about NEW customer acquisition.

Daniels energy has been our oil company fo 8 years now, so when we decided to install to have the ductless air conditioning installed there was no question who we were going to call. We first called with some questions which were all answered, we were then set up with an appointment for a sales rep. to come out and explain the process further. The sales rep. was very informative and helped answer all of our questions, he also walked us through the financing application on line. Then the install crew showed up on time and worked together like a well oiled machine, by the end of the day we had central air. What an excellent and stress free experience this was I would and have, highly recommend Daniels energy anyone.

Jim Riley

I have been a long time Daniels customer (25+ years) and I have always had a good experience. Their products are top shelf and service is excellent.

I've been a customer of Daniels for a year and have never had an issue. I now use their oil and propane service and they just installed my ductless A/C system. Highly recommend!

We have been with Daniels for several years and one of the biggest reasons is their service. We woke up one morning and our house was freezing. We called Daniels at 6am and a technician was at our house within two hours. When we had a follow-up concern a day later we got a similar response time. Guys were very professional and explained everything to us.

We have been Daniels Energy propane customers for over 10 years. They consistently provide the best product and customer service. We recently purchased a ductless AC/Heating system from them. The sales and installation teams were just great. They were on time and kept us informed of their progress. They were also polite, extremely knowledgeable, and even took the time to reassure my Golden Retriever Maggie that everything was OK even though they were making noise in her home. Everything was picked up and left as it was before they came. We have had them back to check out some things on the AC system and to answer our questions regarding how it is supposed to work. Again, first-class customer service all the way. We cannot recommend them highly enough.

We have used Daniels Energy for years and have nothing but praise for this company. We just had them install a second furnace for us . Their price was competitive and as we have always had spectacular service, we stayed with this company that we know and trust. I cannot give enough praise to those who come to the house, and especially for the dedication and caring support I have received from Lori in the Portland office. It is great to do business with this family owned company. Thank you

We have been Daniels customers for over 15 years, and nothing beats their exceptional customer service. We just replaced our ancient oil burner with a new system, and it was the best decision we ve made!

I am very pleased overall with Daniels Energy, every time I have contact the office everyone has been so pleasant and helpful. The representative that had come to our home to inspect both the propane and oil after purchasing our home was absolutely fantastic! Extremely knowledgeable and thorough. Even the delivery service is quick and easy - they always call a day ahead to verify delivery and work with our hectic schedule. Strongly recommended!

You will find cheaper prices but you will always worry if they will show up to fill your oil tank when you need it the most. Not with Daniels Energy. These guys are the best in the business.They are very professional, always on time, and show up in beautiful trucks that never leave a drop of oil on the driveway. Looking forward to another worry free winter season with Daniels. Thank you guys.

For over 25 years Daniel's Oil has provided great service when we need them. Recently a switch on the water heater broke, we called them at 3 pm Sunday afternoon; they were there at 3:30 and 15 minutes later we had hot water. Once they came out Sunday night to get our furnace running.

Honestly, I don't know what to think, I called 4 times today along with 2 emails and received one response from the Gal that schedules "yes we can help you with this". I don't have lots of time off and was hoping to schedule someone to come out the next 48+ hours.... this whole journey started yesterday, and now all day...Today, I called left message on the appropriate extension. No return call and only one more email in the AM...'Please contact me to set up an Appointment"...I did...3 more times today. Daniel's may want to give this poor overworked Gal SOME HELP or 'Back up'! I've moved on with other quotes. Too bad because they were recommended by 'Portland Electric' that are darn right...Perfect!

Ran out of oil. Owner said they would charge us $420 in cash because we aren't a "regular" customer to come out for an emergency call on a weekend. Said we didn't have that cash on hand and if they could take a credit card and he said " oh well those are the terms". He said we only used them for oil 3 times. Who cares how much we used you? We are asking for your help and to turn down someone who has a small child with no heat is completely heartless. Would never want to be a customer now. He wasn't friendly at all. Would never recommend this company to anyone.

I cannot say enough wonderful words about Daniels Electric. I was first introduced to Daniels with their Replacement Specialist Keith who was extremely knowledgeable about the Mitsubishi Split Heads that I eventually purchased. More importantly Keith walked me through the application process for the EnergizeCT Heating Loan which was a invaluable.
The father and son (unfortunately I cannot remember their names) service installers who installed the split-heads were wonderful and the entire process was completed without complications.
Better yet, when I needed service for one of my units, Bob B, one of their long time employee came to my house. Not only does he know his stuff, I was impressed by his kind and considerate manner in the way he spoke to me.
I hold Daniel's Energy and their entire staff in high regard.
It has been a pleasure dealing with them.
Phil Axler

Paid for an air conditioning tune up and explained that there was an issue with the system not working properly. The technician did not address the issue and when we called the office to request a follow up we were told it would be an additional $139 service charge and they would be able to come a week later. This in the midst of a heat wave. Poor unreliable service, overcharge in price, no concern that a long time customer needs service. Unacceptable to leave a customer without air conditioning for a week!

I have been a customer for over 25 years. Quality products and services at competitive price.

Recently converted from oil to propane and hired Daniels to perform this work. Very happy with the conversion. They were on time and ready to go everyday. Reasonable price and service support. I have a long history with Daniels and never been disappointed.

Excelente company! Very professional! Will definitely recommend others to use them.

Had a terrible experience with this company. They basically over fired our furnace to the point where we had smoke stains on our floor joists. This was according to a second opinion by a licensed contractor. Beware!!! After I called them out on it they became hostile. Their response was that the manufacturer recommendations and other professional opinions were wrong. They threw up their hands and said what do you want us to do about it .

Daniels just installed a new furnace for us and we couldn't be happier! In 2012 we had a heat-pump system installed by them and were very happy. it worked great for heat and we finally had a way to get air conditioning without putting in 4 portable air conditioners every summer and taking them out every fall. Fast forward to December 2019 and we called to have the system cleaned. We initially had a problem with customer service on that issue, but, took a chance and wrote to John Daniels who resolved our issue quickly and very much to our satisfaction. Then a couple months later, we needed a new furnace. Again, I wrote to John Daniels and got a quote from him and 2 other companies. Daniels beat out both companies by at least $800. We went with Daniels again and were very happy we did. Every person we dealt with, John, Rob in service and the installers were all very professional and very helpful. A couple days later, I called to ask about having a new thermostat installed. Rob had someone out there the same day! I was off from work that day, so I really appreciated that! They also connected me to a link for financing for the furnace that made the process very easy to go through. I hardly had to do anything, just fill out some paperwork and fax it. They took care of the rest and I pay for it monthly with my electric bill. The best thing about all this is being able to use the heat-pump system or the furnace for heat depending on which one is cheaper, the electric or the oil. I can switch back and forth...and, I have air conditioning with the touch of a remote in every room! There are bad apples everywhere and people sometimes are just having a bad day, so, at the end of the day, give them another chance, talk to someone different, or go above them. You'll be happy you did, we were! We highly recommend Daniels Energy!

Just spoke to Penny this morning at Daniels due to us not having hot water this morning. She was very helpful and got us an apt for a service call for tomorrow. We are so thankful that they were able to set that up for us so quickly and appreciate her as well as Daniels. They are our sole provider for Propane which heats our home and hot water and have been for over 6 years.

You installers are knowledgeable, polite, happy and were a pleasure to have in my home. They answered all our questions. Your home visit to determine our needs was also a positive experience. I would not hesitate to recommend Daniels Energy for installation and service.

Backstory: I'm a licensed Real Estate Broker + I'm a Custom Home Builder with over 32 yrs. of construction experience.

Today, I contacted Daniels Energy on behalf of a Buyer who I represented and I had a question on service performed for a condo Seller that my Buyer was purchasing. We did our pre-closing walkthrough and it's the first time (other than a foreclosure) that I've done that when there was no power in the entire town. All of Deep River was out due to the extreme snowstorm that occurred on 3/7/18 and all I heard when I got out of my car to enter the building was the hum of generators.

To my surprise, Daniels Energy answered the phone and professionally answered my questions. A few details needed to be obtained from one of the guys who had been in the unit so the receptionist took down my contact info for him to get back to me. Within 45 minutes, I got a call from Chris and got the answers I was looking for.

My Buyer client was able to then schedule some additional work that the Seller had not requested to be done but which was needed. A good customer experience starts with good communications and I have to take time out of my day to give Daniels an A+ in that department.

*Updated Note: Almost a year later I got a second opinion, and it was a $10 part that needed to be replaced - C/Air works perfect now. I still tell people how much I think Daniels flat out lied to me and tried to rip me off, hence why I'm updating this.*

Original Review: Scheduling was difficult. On-site service people were nice, regardless of an issue likely caused in scheduling, and customer service is reasonable to work with. I was at work, so my significant other initially made the appointment for a Friday morning, and let me know; I called them a few min after the appointment was set, confirmed the appointment date and time, and inquired about replacing the unit and was referred to a sales rep who informed me when they do the service they can take the measurements and prep for a sales visit at the same time. Sounded ideal. We received a call Monday, of the week of service, saying our appointment was confirmed for Tuesday, Tuesday? No, there were two different calls confirming it was Friday, and I took the day off for this? Persistence got them to make room for the appointment Friday afternoon. On Friday the on-site people said they were there strictly for the presales measuring, and they were not told they were doing a service. They were kind enough to stay on site while we called the office a 4TH time about the system being serviced, re-explained the initial call was for a service. While I was on the phone with a rep, they informed me that the service department just spoke to the person standing in front of me and the system wasn't worth fixing. Interesting, I told the rep, since he was standing in front of me and didn't speak to anyone. The on-site tech did quickly check to confirm my suspicion that the compressor was not turning on, near the end of this call. I did confirm with the tech and he said he "never told anyone what the rep on the phone told me he said," also added "they have been having scheduling issues lately." I made sure the on-site people knew I wasn't upset with them and they were kind and patient throughout the process. I did receive a bill for the "Service" that wasn't scheduled and not done, though after calling to complain they informed me it was already credited. Very disappointed in scheduling, I feel like the rep lied who I spoke to while the techs were waiting with me, and annoyed I had to waste my time to call on a bill I should have never gotten. People are pleasant to talk to their, I wish I would have had a better experience, but based on my experience I won't be moving forward with replacing my c-air unit through them, I don't feel they earned my trust at all from this experience.

We chose Daniels because of their consistent service and response. Keep doing what you are doing!

Daniels has been a strong community partner and supporter of the program and participants of High Hopes Therapeutic Riding for many years. We are appreciative of their service through the years.

We chose Daniels for our AC installation because of their solid pricing and great references. The external duct was not placed where we were told but we are very happy with the installation.

I have been with Daniels Energy for many years and continue to love the professionalism of the staff and always the great customer service and efficiency I receive. They always make me feel like a valued customer!!!

What can I say about Daniels??? I have been a customer for a long time and would not go any where else. They are always there when you need them. They are reliable and very knowledgeable. I just had a new furnace put in by them and I am very happy. Definitely would recommend them.

Poor customer serivice via email: contradicts phone conversations. Shop around if you can.

John Daniels
Daniels Energy

Re: Emergency Service
I wanted to express my gratitude for the rapid response to our A/C compressor failure we experienced last July while we had out of state visitors.
I have had annual service contracts managed by employees of your firm, namely Ron Trapp & David DeTuccio, for 16 years, and they have always been available & cooperative over this period. But when I placed an emergency call at 10:30 in the evening I did not expect that within an hour both your serviceman Ron Trapp & your General Manger, David DeTuccio, showed up at my home and quickly resolved the issue & we were back in business.
This certainly demonstrates the outstanding commitment Daniels Energy has with its customer base & the dedication of its employees in the efforts of providing customer satisfaction.
Re: HVAC installation
Due to the aforementioned issue and the age of our HVAC equipment, I decided it was time to replace it.
There was absolutely no hesitation with regards to my selection of a provider. Our experience with Daniels Energy support staff was the guiding factor in our selection.
Working with Dave DeTuccio on pricing, financing, scheduling, & installation, was a pleasure. The work was accomplished on time & without any interruptions. The Technicians were professional, friendly, & efficient. They completed their removal of our old units & the installation of the new HVAC equipment without any disruption of our schedule & they left the area cleaner then it was before they arrived.
Our selection of Daniels Energy for our HVAC needs has, & continues to be, confirmed with their excellent service & commitment to their customers.

Frank & Claudene Holt Niantic, CT

I recently had two mitsubishi double split AC/heat units installed by Daniels. A 10yr low finance rate was offered and paid through my Eversource bill. This was the main reason in moving forward with Daniels. CT for Change the finance company was quick and easy in their approval process. The Daniels staff from Sales Rep. Keith Tyler, to their installation crew, and I can't say enough on how good our installer was in running and hiding the lines on the interior and exterior. (TOP NOTCH) The only negative i would say and it wasn't that bad was that the Electrician needed to come back a couple times to correct a couple of issues the Town Building Official needed before they could sign off. Overall, very happy and highly recommend Daniels Energy.

So i wanted a propane hook up at my house for a furnace i found they carry. I called and waited almost 3 weeks for the propane manager to finally come to my house. I told him numerous times i wanted the furnace that used no electricity he said not a problem. He left and said i would get a quote in a day. Alright all is good, nope i waited over a week to hear back and had to leave two voicemails with him. When he finally did give me a quote it was for exactly what i told him i did not want. He assured me numerous times while at my house it was no big deal. I will not use Daniels Energy and your Propane Manager needs a good talking too.

I've been a customer ever since they took over for Higganum Oil. This year, I had to have my boiler replaced. From the first contact with the sales rep, all the way to the final signoff, everything was handled professionally. We had a mishap during the installation (mistakes happen!), and it was handled beautifully and to my complete satisfaction. Prior to the incident, I had given one of the employees some money as a tip to share among the installers, as I was impressed with their work ethic. The incident happened, and this young man gave back the tip of his own volition. I told him I wasn't going to ask for it back, and his response was that he didn't feel right keeping something when there was an error made. THIS is the kind of person that Daniels Energy hires. You can't get that kind of customer service just anywhere. Not only was I completely impressed with this young man, but I was super-impressed with how the mishap was handled in such a timely manner. I'm afraid Daniels is stuck with me as a customer... :-)

A wonderful experience with our new furnace installation!! The System 2000 is a joy! I loved that the crew put down a tarp so they didn't track dirt across my basement floor. We were extremely satisfied -- Daniels did everything as promised. We love our new furnace system and Daniels Energy!

While away on business, Daniels Energy made an accidental delivery to my house instead of a neighbor across the street (whose mailbox is also across the street with a clearly marked address). When I returned and called them to inquire, I was told there were no records of a delivery to my address. I pursued, and 10 minutes into the call they came up with an account they had created to bill me.

I told them I could not pay at the moment, as I had oil delivered the day before their error, but would call back when in CT to pay them. I was told a note was written in my account stating I'd be calling back and paying, because I don't have the time or energy to deal with these same geniuses entering my house to pump oil back out of my tank.

When I called back to pay two weeks later, they had sent the bill in for collections without notifying me.

Why have I not rated them at 1 star? Because, despite their inability to read house numbers correctly, they didn't actually overflow my oil tank to the point of ruining my basement.

A great one stop shopping for propane heating install and supply of propane. Everyone from beginning to end was a pleasure to deal with. our install was on one of the hottest weeks so I bought Italian Ices and cold waters for the guys and they were more than gracious and appreciative for the gesture. the guys were easy to talk to and after completion, they showed how to use the system and explained everything. they answered all our questions. A great company to deal with. I highly recommend.

My August 2016 electric bill showed 943 KWH of usage running one window AC unit. My August 2017 bill showed 936 KWH running my new whole-house ductless system. Our experience with Daniels was very good from start to finish. No complaints, but much comfort.

We've been with Daniels since 1999! We've had excellent service the entire time. Recently, we had a new furnace installed by Daniels; the entire process was easy and smooth!

From start to finish, my experience with Daniels was top notch. Great people and great service!

Crooks. I signed up for a Price Protection Program two years ago. I was not happy with the customer service that I received and was going to terminate the contract at the end of my term. I spoke with Regina last year and she assured me that things would be different and convinced me to sign another Price Protection Program. She estimated the number of gallons that my family would use and set up a monthly fee based on this number. I asked her what happens at the end of the contract and she said we would "settle up" with any overage/underpayment at the end of the contract. I just notified Daniels that I would be cancelling again (I've reached the end of my contract) and requested a refund check for my $1100 overage. I was informed that they do not issue refund checks (contrary to what Regina told me) and that I would lose my credit if I did not choose to stay with Daniels.
Needless to say, my next step is to contact Department of Consumer Protection and the BBB. I am absolutely disgusted with this company - have been from the start.

This company will gouge you. They over charged me for a year and I had over $2,000 in a credit with them. I have asked multiple times for my money back. They continue to deliver oil and "use" my credit. Before this I was sold insurance by them for my water heater, when I tried to use the it conveniently did not cover it. Then they tried to charge me 3k to replace my water heater it was almost $1,700 in labor for a 3 hour job. When I asked how is this justified I was told, "They have trucks to pay for".
I pay extra for a yearly cleaning and price lock, but they never call to set up appointments. Dumping them as soon as I can get my money back.
Daniel's is like a bad gym membership, they get you on board with promises of service, then deliver none of it and make it hard to break free.

We had to have a hot water heater and burner replaced. We needed it done asap and didn't have time to get quotes. I feel they totally took advantage of the situation. I checked online to see what the price(retail) was of the hot water tank and burner(same units) and I'm pretty sure they got it whole sale. So yes, we got screwed! They charged us about $2000.00+ for labor, which averaged about $500.00 an hour. In my book, no one is worth that!!! Thank you Daniels Oil

Fantastic service from the first call with Dave right through to the delivery and install of my propane tank. I could not have had a better experience.

I can't say enough positive remarks about the staff at Daniels. From Brian in Sales to Rob, Angel, Vinny and the team in Install, they were professional and knowledgable. All worked hard to make sure the ductless renovation was the most efficient and aesthetically pleasing as possible. Amazing job!

Had our Mitsubishi air conditioning system installed today. I can t say enough about the great job Josh, John, and Angel did, even with the oppressive heat and humidity. All three worked professionally, neatly, and efficiently. They had a thorough knowledge of the product, and seemed to take great pride in their work. The training on the system left no question unanswered

Rich & Kathy Tanner

My father in law Jack S. had a great experience with Daniels. He got the best price and service! The installation crew and electrical crew were real pros. Daniels is lucky to have such employees. The splits are doing great! Thanks again for taking such good care of him. You will be my recommendation going forward.

We recently had Daniels replace our old air conditioning system, and they were courteous and competent - and most importantly, they respected our home by leaving it as neat and clean as when they came. We have used Daniels for over 20 years and have always been happy with their work.