About Customer bliss
Customer Bliss: The Ultimate Guide to Building a Beloved Company
In today's competitive business landscape, customer experience has become the key differentiator for companies looking to stand out from the crowd. With customers becoming increasingly discerning and demanding, businesses that fail to prioritize their customers' needs risk losing them to competitors who do.
Enter Customer Bliss - a company founded by Jeanne Bliss, a five-time chief customer officer and keynote speaker with over 35 years of experience in the field of customer experience. Customer Bliss is dedicated to helping businesses improve their customer experience and grow into prosperous and beloved companies.
At its core, Customer Bliss believes that building a beloved company starts with putting customers at the center of everything you do. This means understanding your customers' needs, wants, and pain points, and using this knowledge to create products and services that truly meet their expectations.
To achieve this goal, Customer Bliss offers a range of services designed to help businesses transform their approach to customer experience. These include:
1. Coaching: Jeanne Bliss works directly with business leaders to help them develop strategies for improving their customer experience. Her coaching sessions are tailored specifically to each client's unique needs and challenges.
2. Workshops: Customer Bliss offers workshops on topics such as creating a customer-centric culture, designing effective customer journeys, and measuring the ROI of your CX initiatives.
3. Speaking Engagements: As an accomplished keynote speaker on all things CX-related, Jeanne is available for speaking engagements at conferences or events.
4. Books & Resources: For those looking for more in-depth guidance on building a beloved company through CX excellence, Customer Bliss offers several books authored by Jeanne herself as well as other resources such as podcasts and webinars.
But what sets Customer Bliss apart from other CX consulting firms? For one thing - its focus on creating "beloved" companies rather than just satisfied ones. According to Jeanne herself:
"A beloved company is one that customers love to do business with, employees are proud to work for, and investors are proud to invest in. It's a company that has earned the right to grow by earning the loyalty of its customers."
To achieve this level of customer loyalty, Customer Bliss emphasizes the importance of creating an emotional connection with your customers. This means going beyond just meeting their basic needs and instead striving to create experiences that delight and surprise them.
Of course, building a beloved company is easier said than done. It requires a deep understanding of your customers' needs and wants, as well as a commitment from every member of your organization - from the CEO down to frontline employees - to prioritize customer experience above all else.
But for those willing to put in the effort, the rewards can be significant. Beloved companies enjoy higher customer retention rates, increased revenue growth, and greater brand advocacy from their loyal fans.
So if you're ready to take your CX game to the next level and build a beloved company that stands out from the crowd - look no further than Customer Bliss. With Jeanne Bliss at the helm, you'll have access not only to her decades of expertise but also her passion for helping businesses create truly exceptional customer experiences.