Cushman Market & Cafe Reviews

This is our favorite little cafe! The food, staff, and decor are amazing!

Lots of gluten free options, fresh veg ingredients and great tea.

Some of the best coffee drinks in Western Mass paired with a great atmosphere! Their mochas are delicious.

great atmosphere and food. the shop is also very cute. i look forward to their summer stock!

Great local place with a market and coffee drinks and food. Eclectic menu options for lunch and breakfast. Lots of space to hang out in. Plus a little lending library of board games. And occasional live music

Long story short - ,the server made a mistake, didn't apologize and then made a point of coming over to me to make a sarcastic comment. One star for the bagel 0 stars for service.

Travelers, Cushman's market is a great place to stop along your travels. You can order sandwiches, coffees, and baked goods in the back where there are tables and chairs. There is generally artwork on the walls from local artists and that is a nice touch. The front of the store is a general store/convenience store and has a nice selection of products for a small grab and go store. This is a nice place to go for a Sunday afternoon lunch and the might have live music. Travelers, this is worth the stop.

It's can be a long wait, but I'm willing to do it for their sandwiches

I love this place. Great breakfasts and lunches. I only wish I lived closer!

Best in the West! Western Massachusetts cafe out of the neighborly, mom&pop past. Beloved and loving. A treasure.

Cool little market with offbeat gifts, staple groceries, goodies, a good selection of wine, and takeaway food with a busy cafe in the back. Lots of local products like cheese, honey, milk, sausage, and meat. The only reason it doesn't get five stars is there is very little produce available. Love going here - the people are so nice!!

Great place for lunch coffee or a quick snack. They have delicious healthy sandwiches. Kind of an earthy crunchy place.

Great place to eat, fast service friendly atmosphere

This place rocks. It has all you really need, good epresso, in house made baked goodies, wonderful breakfasts and killer sandwiches. The fact I can nip in and grab a bottle of wine or a six pack of craft beer on the way home really works for me. The staff are friendly and helpful. The market is full of off kilter joke items as well as essential foods like chocalate. It is hard not to love this delightful little market and cafe.

Very good breakfast sandwiches. Lunch is also not bad.

Food is good, atmosphere is funky, tables are hard to find.

This place rules! Cozy, great coffee, yummy snacks, kewl nick nacks and cider in the grocery section, super friendly service- what s not to love?

Great convenience store section, awesome menu with good vegetarian options, and they play great music

Terrific cafe counter help, great sandwiches, fun drinks. The experienced staff accomodate dietary restrictions well.

Contrary to what I wrote and posted 7 months ago, Cushman Market has declined in quality while their prices have skyrocketed. For no more than 5 items which should have cost $18, I had to pay $40+. I paid because I believe in and support local businesses. But this was my last straw. I will not support highway robbery, nor will I send my friends and associates here - it's just way off and too expensive! There is no need for that kind of price gauging!!!
So I drop my rating to one star, and will not visit again. After over 20 years of patronage, Cushman market has lost my business, sadly.
Previously:
Always has a great selection of local fare, sandwiches, and soups, and so forth. They also have a front end convenience store. Place that is family friendly and healthy quick meal.

I wanted a grilled cheese with blackberry jam but all they had was strawberry which was still delicious and I appreciated that they made me a special sandwich :) yummy coffee and cute place

Great selection of produce and foods from the local area as well as beer and wine.

Really cool place right next to the train tracks great place to hang out it's got food to buy to take out and it's got a very small grocery store as well as a really cozy place to get something to eat good food

It always feels good going in here, with that quaint Western Mass vibe. They have a vegan menu, too, If you're looking for that.

To share some background information, I have been coming to Cushman at least once a week for 2.5 years. I am a graduate student at UMass Amherst and I regularly come here to order food and work.

However, today for the first time I had a off-putting experience, very uncharacteristic of my favorite spot to work. To elaborate, I came in early and ordered food and was working on my laptop at the four person table near the outlet in the middle of the restaurant. About 10 minutes after I was served my food, I was politely asked to consolidate my belongings to one table ( I had my coat and backpack on the chair next to me). Fine. Totally understandable. However, my friend arrived a few minutes later, ordered food and sat diagonally from me at the same table so she had enough room to comfortably eat her breakfast. Again, about 10 minutes into her eating her breakfast, we were both asked to condense into one table. We agreed, and said as soon as we were done eating. Yet, a few moments later, we were told by the same person to move immediately. This is not how regular customers should be treated, REGARDLESS, of how busy the restaurant is. I could understand if we didn't order food and were taking up the entire table but we were in the middle of EATING. Additionally, there were people around in other booths in groups of two that were NOT asked to move.

Also, after I left my friend, the woman who asked us to move the 3 times, proceeded to spray cleaner on my friend's laptop and her face. Shockingly terrible service.

Needless to say, we are both extremely dissatisfied with our experience this morning and will probably not be returning and will spend our money elsewhere.

As a warning to others, if you want to be left alone while taking up a four person table make sure you are one middle-aged man or two older women at a booth and you will be guaranteed not to get asked to move while eating your breakfast. Heartbroken, I won't be returning to my favorite spot for a while.

Delicious sandwiches. The store has lots of interesting food items that I never saw before. Kind of a fun place to visit.

Quaint and a wonderful selection of organic foods wines and beverages. Great little novelties for gifts or fun. There is a cafe in the back with amazing fresh made selections all day. Coffee station with a fabulous selection fresh to grind. You will miss out on a special little spot if you haven't been here yet

Great coffee, great atmosphere, yummy baked goods! :)

Please do yourself a favor and come here to Cushman Market and Cafe. . Cushman has great coffee and outstanding food. The breakfast sandwiches are particularly good. The staff is outstanding. There is also outdoor seating with an occasional passing train to watch. Cushman is also a neighborhood grocery store that carries a wide selection fo high quality products. OT also has a and a well selected wine section. Fresh bread is always available. Excellent rotisserie chicken is available by reservation.

The cafe in back has funky, ambiance-enhancing music, and the menu features tasty meals, creative pastries, and hot coffee. I was welcomed at the counter by a friendly, engaging young woman who took my order.

Great coffee. Courteous staff. Kitchen puts out some delicious sandwiches and breakfast items.

Sweet little cafe in the back of old countryish store with very good food. The current cook is a master of omelettes. Filled with college students, professors, locals, super nice staff. One bogus thing is this: its a busy serve yourself place, order your food and sit down. So coffee refills mean you have to go back up and stand in line (it's usually busy).

I love this place because its all environment friendly and organic

I really like this place. Its an awesome little cafe to go to on the weekends for brunch with the wife.

They have delicious food, good atmosphere, outdoor seating and good coffee.

Cushman's is not only a great place to eat, but also a great place to go and do work. It can be crowded so be prepared but if you can get a table you will enjoy your time. Their iced mochas are delicious as well as their hot maple lattes. I have eaten there for both breakfast and lunch and have never been disappointed. I would highly recommend their breakfast sandwiches. They're delicious!

You can get different flavors of switchel here! Occasionally freight trains will rumble by.

Good breakfast. Live entertainment on sunday mornings. Meet friends. Hang out.

Really nice store with a cafe. Coffee is good and a array of interesting food

OUTSTANDING place to have a great breakfast! Attracts a wonderfully diverse crowd & if Brigette has anything to do with your meal, u are 100% fortunate!

Rustic decor, varied breakfast and lunch menu, and great value.

I went here yesterday for the first time with a friend who goes here often and recommended it, but our experience was so bad and so preventable. Note: I understand the circumstances and stress placed upon a restaurant because of COVID. Also, I have been managing restaurants for the past few years, with the same POS & online ordering system they use, Toast).

I ordered my 1 sandwich online through their online takeout portal with Toast at 1:15. I got an email saying that my sandwich (cold, not a panini) would be ready in 10 minutes at 1:25. My friend went inside to order right after I had done the online ordering and she placed an order for 3 sandwiches (2 cold and 1 panini). I got an email 5 minutes after I had placed my online order saying that my order had not been approved by the restaurant yet, and to contact them. So, I went inside, and was rudely ushered out by the girl working once she realized I was there for an online order and didn't have to order at the counter. I had to force an interaction with her to get my inquiry about my order across, and when she went to check on my order she said that they were working or starting on it. About 10 more minutes go by and I ask the guy working and he knows nothing. Then my friend's 3 sandwiches (that she ordered after me) are ready. Then the girl comes out so I ask her and she too knows nothing and was again was rude in her interaction with me. Finally, 30-35 minutes AFTER I initially placed my order, my 1 sandwich, that didn't even have to be pressed in a panini maker, is ready. I understand if this was a big order but for 1 sandwich, that is absurd.

I don't know how many people were in the kitchen, and it was just the two of them working the front of house but they were clearly in the weeds. The girl was straight up rude and the guy looked frazzled beyond belief. It's great they were getting busy and had business, but they 100% could have, & should have, handled my order better.

A restaurant can have great food but it can be reduced to nothing if it has bad hospitality and that is what I experienced. Having been in the weeds while working in restaurants myself, I understand that there is a lot going on and you can't give your full attention to everything. However, making sure that guests still feel acknowledged, welcome, and heard, is of THE MOST importance. It doesn't matter how small or big, fancy or casual the restaurant is- hospitality is important! My sandwich was good but it was also a sandwich that can easily be replicated at home (Lady Rowena: goat cheese, pesto, tomato & green leaf lettuce on a baguette). So, why would I spend money to get poor customer service on a meal I can make just as easily?

Additionally, I would say that the staff working are not properly trained in Toast. It seemed like most guests who were waiting ordered by phone or online ordering. Toast has a setting to throttle online takeout orders- aka rather than giving me a 10 minute estimate, Toast could have told me, 15, 20, 25, you name it- had they throttled the ordering system. Also, the fact that my order had to be manually approved on the POS system, without the ticket being sent straight to the kitchen, may have also been a factor in this mess and thats something they should consider operations-wise. Understand what your POS system is capable of and how it can be used to your benefit in smoothly operating your restaurant.

I don't normally write reviews but I will if the experience was atrocious. My experience was also so preventable. There is just lack of training, lack of hospitality (could be great when its calm, but mastering hospitality under stressful conditions is key) and poor operations in place. Again, I understand its COVID and operations are different than normal, but I saw a lot going wrong. Hospitality & knowledge of your own POS system can't be things a restaurant lack even during a pandemic.

Oh- and a sandwich (wrapped up) got dropped on the floor while it was being put into someone's bag for their order, and they didn't even re-wrap it in new deli paper. Yikes.

Best staff in history of staves. Always going the extra mile. Matt is awesome. Casey is awesome. All are awesome. Everything is awesome.

Awesome place to have breakfast, or lunch. Good service and the staff are very pleasant....

Try the grilled cheese sandwiches. One had better pack a lunch before coming -- crazy slow service

Great vegetarian options, quirky decor, vibrant neighborhood vibe.

I love this place. The food is locally sourced, where possible, and very good.

This is a great gem right next to the college. Gluten free options available!! Great coffee and jazz brunch on Sunday

Cozy locally owned breakfast, lunch, coffee cafe & convenience store. Good food for quick bite or meeting w friends, colleagues.

There is a nice market in the front. In the back is a small restaurant. There is a nice variety of food here, including both vegetarian and vegan options. They also have a breakfast menu, desserts, and a nice coffee menu. I recommend the maple latte. I had the vegetarian reuben sandwich (a slice of tofu with Swiss cheese, sauerkraut, and dressing on rye bread) and my partner has the black bean burger. They were good, but nothing special. Each sandwich came with tortilla chips and a pickle. The coffee was quite good though. It was crowded when we were there; I have a feeling this is a local favorite. They have free WiFi here. There were lots of college aged students working on their laptops despite the noise and crowded atmosphere. All in all it isn't a bad place to eat, but the food we ordered was nothing special. Like I mentioned above, the latte was fantastic.

The food is excellent and so tasty. The price however can be steep, but the morning hangovers are sure to be fixed with a hobo bowl and a smoothie.

Cushman Market has been a favorite for years. High quality breakfast, brunch, lunch, and snack options featuring fresh, local ingredients. My only complaint is that their delicious chai is way way too strong caffeine so I had to stop drinking it. Fortunately they seasonally offer chaider- half tea half cider

Lets start with the bad, wait staff seems inconvenienced being there and serving you, both at the counter and at the table. I had a feeling of slight discomfort, and at points, unwelcomed.

Now the good, the market is very nice. Gentleman at the counter was kind. The overall design and decoration of market and cafe was cool. Parking wasn't too bad, but this was a weekday. Food was fast and delicious. Music playing was a solid selection, not sure if that was the radio or inhouse.

Honestly, I'll probably be back here again, for the delicious food, but I will be ready for an uninterested person at the counter and I will order it to go.

BEST OMELETTE THING I'VE EVER HAD.
I ordered the "By_The_Sea" and it was easily the most delicious breakfast meal I've ever had. The meal included 3 scrambled eggs with smoked salmon and caramelized onions along with a cream cheese bagel.
It was for a relatively moderate price of $9.50, but definitely worth it due to its quality.
The only problem I had was wait time; in line only. After I ordered, the food came out relatively quick.