Hands down the best customer service I've seen in the service industry. I only wish they did more because they would have my business for
They were professional, timely, and caring for our personalized needs. Couldn't have asked for better people to work with.
CTR responded in less than 24 hours after our call to our insurance company for snow/ice damage to our roof and patio. All damage was repaired in a timely, meticulous, and professional manner. We not only recommend CTR for repairs and restoration but will use them again if needed. We are extremely happy with the job they did!
We were in the process of selling our house when an inspector found mold in the attic. We panicked as we have heard plenty of horror stories about mold remediation. We asked for several companies to give us a cost estimate and CTR was the first to respond and offered a free estimate. Even after having to crawl through a vaulted ceiling on a hot day. They had a good estimate and we went with them to get the repairs done (remove mold and stains from attic). We wanted to blow in the insulation ourselves and they worked with us to help keep the costs down as we were trying to avoid going with an insurance claim. In hind sight, I probably should have had them do it as blowing in over a vaulted ceiling was not as easy as I thought and I had plenty of other projects to complete. They were professional and very nice. In the end they had three visits and all the stains/mold were gone. I would recommend them and use them again!
Great group of people. Got the work done quick and were very good at communicating what was being done.
We had some substantial water damage that needed immediate but calculated attention. We had to have the situation taken care of while the rest of our store was up and running. The care and professionalism CTR took to assure other areas of the affected area could still operate was hands down amazing. They stayed in constant communication with us during the whole process, even contacting us in the beginning before anything started to make sure we didn't have anymore questions or concerns before the worked started. I would recommend any home or business owners to use CTR all the time. Thank You CTR
CTR has been nothing but helpful with all of the renovations I have done to my home. I found a leak in my bathroom on day and CTR came out and helped me identify the issue. They also began the necessary steps to fixing it right away. CTR have done so much work to my home ranging from remodeling the bathroom to replacing the flooring throughout the house. I would recommend CTR to anyone needing a range of different restoration projects done on their home.
I can't thank CTR in Twin Falls enough for their wonderful service. They were called in the middle of the night and came promptly. Jesse, Steve & Ivan were very friendly and professional. I want to thank them and Gabriel for their hard work and compassion. ( I will write a second review about the repairs soon.)
It was the week before a family reunion and two weeks before my daughter's wedding and we had a summer storm. Later that night I heard some water in my dining room and my roof was leaking. As I was trying to clean it up a section about 4x4 of my ceiling fell in along with soggy insulation. What to do? Found CTR online and their response was immediate. Two very nice young men came out and cleaned up the mess. Over the next few days, they dried out my room/ceiling and then did a final cleanup. They were friendly and courteous and did excellent work. The follow up calls to assist with insurance, etc were very helpful and really helped my already frayed nerves. One of best features: they billed my insurance directly. Cannot believe how caring and compassionate they were. Made the whole process so much easier than I feared it would be and I was able to fully enjoy my family and my beautiful daughter's wedding. Thanks CTR for blessing me in my moment of need!
We awoke early one morning to find our basement flooded with water up to my ankles. After contacting the plumber and insurance company a restoration company was sent out. One of the employees from a different company that arrived to my house was staggering and weaving and I asked them to leave as I did not want them in my home. The insurance company then had CTR contact me. My experience was entirely different. The employees were extremely professional, informative, efficient and effective. I was very impressed and so thankful to have someone do such a great job in my home. Since then, my mother had a situation that required a restoration company and I called CTR first. Again, they were responsive and helpful in addition to providing quality services and workmanship. Thank you CTR!
I have used CTR- Cleanup and Total Restoration twice and both times their response was quick, and their workers knowledgeable and efficient. Their restoration work was high quality and completed quickly.
Excellent Service. We live in Texas and went up to our condo in McCall Idaho to remove some of our personal items because we had a contract for our condo to be sold. Upon entering we immediately noticed we had a major issue as water had leaked and all of our hardwood floors were damaged. Within 20 minutes of making a call to CTR Shawn Davenport and his team arrived and immediately started the clean up and drying process. We left two days later and headed back to Texas and Shawn stayed in constant contact with us throughout the entire process. Once the work was completed we were able to close on our condo.
.
Thank you Shawn and the entire CTR team for a excellent job. We highly recommend CTR !!!!!
Professional and efficient work. They took the time to listen to my needs and explained the process. They worked with me on scheduling and did everything they could to get me back into my space. Very high quality work and attention to detail. Highly recommended!!!
Water Damage -- from the crazy winter of 2016/17, I suffered damage to our new house in a number of ways, and one of those was damage to my wood floors, through water entering through the walls relating to ice dams. Ugh. CTR came to the rescue and rushed out a "dehu" or dehumidifier, and a couple of massive drying fans to dry out the wall that had to be opened up. They saved my wood floors, coming out again and again to check the moisture in the wood, and ensuring that the boards' "cupping" was continuing to flatten out. Beau was a real professional, and ensured that, during the rebuild, the drywall and "orange peel" matched, and the custom floorboards (unique because it's a curved wall) matched up (requiring a custom order of flexible, matching floorboards). I would highly recommend CTR!
Great service, Kelly and his crew has done a great job being there during a difficult time. Not only has the staff provided a professional service, but also they have followed up on all aspects during the repairs and restoration.
CTR has been wonderful to work with. Curtis provided excellent customer service and patiently answered all my questions. He completely took care of dealing with the insurance company and made sure my house was back to 100%. Sophia and her cleaning crew were delightful to have around and took such care with all our belongings. They were very thorough and did a great job. I am very pleased with CTR and their staff!
CTR was extremely responsive and helpful when our basement had storm damage. They suggested time and cost friendly solutions and completed the work quickly. If we ever have another disaster we won't call anyone else. Thank you CTR!
Thank you for doing an amazing job. After a long winter we realized that one of our pipes leading to the house had broken. CTR contacted me within the hour after I contacted our insurance company. They started the "drying out" process that day. What looked like a huge mess was taken care of in a few days. Everyone of their restoration experts knew what to do to get the job done and done right.
These guys provide stellar customer service! I HIGHLY recommend them. Easy to talk to, explain everything as they progress, always give you a heads up before coming to your home. They even stay in contact when there is nothing happening (because you're waiting for kitchen cabinets to arrive). They are super clean and leave absolutely no mess behind.
They took care of our kitchen and took all the guess work out of it for us, even dealing with the insurance company on our behalf. Can't say enough good about this company - special thanks to Jim, Rob & Dave. You guys rock!
We had water damage from a leak in our bathroom. Ctr quickly game to our house, dried out the bathroom, repaired and painted the walls and ceiling, and made the room as good as new. I was very pleased with their service.
This team was very professional and worked around our schedule as well as getting the work done as quickly as possible. They are great to work with.i would hire them to do work as well as hoping the next time wouldn't be disaster cleanup.
A very kind and reasonable company. Thank you guys for your help
Thank you Mark, Logan, Gordon and everyone else at CTR for the wonderful job you did disinfecting our five shelters! Working with you was such a pleasure. Guests and staff alike are thrilled with the results!
We were installing a sewer main and the service backed up in to the basement of a resident on the street, CTR came and took care of the problem in a very timely manner and were very professional. Any problems in the future this will be my first call.
The first time we used CTR was Feb 1, 2015. We had a pipe break and the insurance sent them out. Jim and his crew were there in under an hour. They were fast, courteous, and kept us informed. When we had storm damage we told the insurance we wanted CTR back. Again Jim was on the phone and made an appointment for him to come out to see the damage. This time it was not an emergency. However, after doing the inspections and sending the information to the insurance and got the go ahead Things moved quickly and in no time the roof was done and the siding replaced. We highly recommend CTR for your emergency
I am an insurance agent and recently requested some assistance from their marketing department for a youth group. Not only did they come through but they were very interested in how the event did. This is also the kind of service and consideration they provide to their customers.
CTR has been a great partner in getting the damage caused by a water leak cleaned up in my home. They were prompt, efficient and always communicated what was going on. I would recommend them to friends without hesitation.
Love CTR! I know we can call them and they will get the job done right the first time. Always keeps us up to date with a job and always professional! Great service! Thanks CTR!
We have been extremely happy with the service, expertise and knowledge that CTR and specifically Gordon Dean provided us when we had a water leak in our bathroom. Gordon is very professional, prompt and always provides excellent customer service. I would recommend CTR for any unfortunate situation you might come experience.
They are working towards fixing issues with the job...
Following some flooding damage from our water heater, CTR took charge and completed all repairs. They were great to work with and quick to respond to any concerns we had. Repairs were done well and our contact was great to work with. I highly recommend CTR!
The water heater failed in our 2nd home in McCall, ID. Luckily, we discovered the leak only a few days after it started, but not before the water had worked its way into several rooms of the first floor. Some friends recommended CTR, our insurance company agreed with the choice; and we are forever grateful for that. CTR got on the job immediately and in a few minutes Shawn, the area manager arrived and introduced our project manager Doug, who coordinated the entire project. There were so many sub-contractors moving in and out to tear out, dry, and rebuild, that we felt truly fortunate to have Doug coordinating with the insurance company and overseeing the work to it's conclusion with a great deal of professionalism, an eye to quality, and good humor.
I am very impressed with CTR. Brian and Gabriel have been extremely easy to work with. I appreciate the professionalism, timely manner in getting the work completed and the documentation to me. They are men of their word; a rare quality in today's world. Thank you!!!
My experience with CTR was fabulous! Beau Leeper and his crew were amazing. They were extremely thorough and kept the work area very clean. Not only did they respect my home but they also respected my position as a single mom and were sure to be up front and honest with me in regards to any related costs to the flood, no surprises. There were times were I was very anxious or nervous about something and I would call and Beau would be here in a matter of minutes with the answer or explanation to ease my concerns. He went out of his way on several occasions to be sure he could be here when I was available. This experience was completely different then the experience I had with one of the local competitors who made me feel very unimportant and that I was small income compared to the other jobs they had going on. CTR was absolutely top notch and I would call them again, though hopefully I don't need to, and I would recommend them to any friend or family member......I actually already have! Thank you again CTR for the wonderful experience!
Very good company with prompt service. Had a roof that leaked during a rainstorm November 2015. CTR promptly came over the next day, covered the roof, removed wet ceiling and insulation and installed blowers to dry ceiling and roof. After the ceiling dried, Kevin and his crew began work removing old shingles and wet plywood, installing new plywood, water barrier and new shingles. Very happy with the way the work progressed and would recommend CTR to anyone. Thanks CTR, Arnie
Appreciated how quick they responded to my home to start the repairs. They were very friendly and did a great job to our repairs.
CTR did such a wonderful job after our garage fire that I'd never want to use anyone else if another disaster strikes. After their repairs and clean up, the house was in better shape than when we bought it. Everyone was friendly and helpful and didn't mind all my questions.
They were very professional and I would highly recommend them for any restoration or clean up jobs!
I was routed to CTR via an insurance claim and I am glad I was. Beau coordinated with me and I always felt like I was in the loop, appraised of important timelines, and aware of the overall status of the project. The work was completed in a timely manner and it looks great. All debris was removed from my home and I was left with a great looking new roof. Very satisfied.
CTR showed up very quickly. They kept us informed of what steps needed to be taken. As they dried out our kitchen ceiling leak area, they took moisture measurements daily, which eased my mind that mold would not be an ongoing issue. Communication was great. They always called or texted when on the way and they came when they said they would be there. They were careful to put foot coverings on when entering our home, to keep it clean. They also communicated with our insurance company, submitting whatever forms or bills were necessary. It saved me the headache of dealing with the insurance company any more than necessary.
Wind blew down our fence. Called our insurance co. on Thursday, estimator was here on Friday, that afternoon he had his people come and remove the broken fence so no one would be hurt. Monday they showed up..dug up the holes for the fence poles and cleaned up the area. Tuesday they set the fence and decided that the other three section need work, set those poles and returned Wednesday. Installed these three section, stained and sealed the fence and was out of here right after lunch.
We had a sudden windstorm which caused extensive damage to the garage at our Donnelley cabin.
Shawn Davenport had his crew out to the site within 15 minutes of our phone call. They conducted temporary repairs immediately and had an estimate to us in a very timely fashion. They completed repairs exactly as noted on their estimate. CTR went well above and beyond what was required to complete the repairs and assist our insurance adjuster on the progress, course and cost of repairs.
CTR has established themselves as a leader in their industry.
Hats off to Shawn and his crew!!!!
My initial experience with CTR was difficult, long & drawn out, and I was not happy with the result. After Mark found out, they went ABOVE and BEYOND to fix it. After coming to my house to review the repairs, they came the very next Monday to start the redo. I could not be happier with the results. The sheet rock repair is the best I've ever seen. I HIGHLY, HIGHLY RECOMMEND THEM. A big thank you to Mark and his staff.
We had a water line break under our house, they were called in to clean up the mess and dry out the area. They showed up when they said they would and promptly completed the job. They did very good work and the guys worked very hard to get the job done.
Very fast response and excellent communication. CTR really saved my bacon! Would recommend to someone in need of their services.
I unfortunately have had to call CTR on 3 occasions; once for a flood at my house, once for a flood at my mothers house, and once for a flood and mold problem at my neighbors house. On each occasion they arrived within 2 hours. They were prepared with appropriate equipment to do the repairs and began immediately. On each occasion the work was completed professionally and timely by courteous and understanding employees of CTR. We were all extremely pleased with the finished product that we received.
Our family went on an extended vacation in mid July only to come home the first week in August to a flooded crawl space. I contacted CTR that same evening and had a guy named Nick come out that night to start the process of clearing out the water. Nick was very professional and personable throughout the process. We had a small hiccup with a failed sub pump but Nick made a run to the shop around midnight to get another one to start the drying out process of our crawl space, he was very apologetic about the equipment issue and remained very professional. After a couple days Nick and his coworker, Dave (who was also great) got everything to a point to hand it off to the CTR manager/estimator, Jim Grindall. Jim and his son Rob came out and walked my wife and I through the process and what to expect, it was very helpful and appreciated considering how stressful the situation had been on us. Both Jim and his son Rob were very professional and attentive to our families needs, they were great with communication, anytime I called or texted they either answered or got back to me within the hour, great customer service. In a tough situation we had a great team of experts that really helped get us through the process, I would recommend this company to anyone, if you get Jim Grindall as your estimator he is a pleasure to work with.
I should have written this months ago but the insurance company and Mark, the owner finally got the billing figured out. The night before Thanksgiving, we had an upstairs bathroom flood that damaged carpet, sub-flooring, molding, and linoleum. Jason and the crew showed up and 2:00 and immediately went to work. They tore out carpet, saved furniture, ventilated the walls to prevent mold and set fans and dehumidifiers. Over the next few weeks CTR removed damaged drywall, duct work and flooring in preparation for the rebuild. The ONLY issue we had with CTR was a drywall subcontractor that was resolved rather quickly. These guys are great. The amount of knowledge they must have to conduct tear outs, mitigation and then rebuild it all is amazing. From the project manager, to the owner to the crew that showed up every day were great to work with. We just got this settled with our insurance company. Through no fault of CTR, our insurance company was stonewalling and CTR is now working with them to finalize the matter. Great crew, from Jody, to Mark, Mike, Jason and a few others I just don't remember the name. If you have a disaster in your home or business don't hesitate to call these guys, they know how to help you with the insurance, the billing, the removal and rebuild. I really hope I never have this happen again, but God forbid, if I do, my first call will be to CTR. I can't praise them enough.
CTR was available and was working on my flooded crawl space within 3 hours of my call. They made this terrible disaster disappear. The workers were very professional and worked for over 10 hours to get my crawl space from becoming an swimmingpool. They helped me navigate my insurance and were very straight forward with what needed to be done. I am so grateful for their quick work.
CTR completed the initial drying out process in a timely and professional manner with great results. Then after being assigned a different company with disastrous results we contacted our insurance company USAA and requested a change which was granted. After CTR came on board the work was completed quickly and with skill. We would highly recommend CTR for any repairs needed .
Very good communication. CTR made a very stressful situation (garage fire), much more manageable. very professional and timely. I would recommend them to anyone who has a large and otherwise overwhelming problem that needs done.
CTR was amazing! They were called to assist us in a very sensitive situation and came through for us. Always professional, kept in through the entire property and would recommend them in the future.
Great customer service and very speedy!! Great team!
Amazing! Smooth! Great communication! Professional! These are just a few of many ways I can describe CTR and their team. CTR helped turn my tragedy (major water damage) into a pleasant experience. I recommend CTR - Cleanup & Total Restoration to all I know for those unfortunate times when they need help cleaning up the mess.
The employees at CTR have done an amazing job helping me through a very stressful situation. They have made sure to keep me informed as they have provided quick, reliable service. Thank you for your help!
I've used CTR many times. Their team is very compassionate, polite, informative and do great work. I got updates everyday on the progress, and always felt as if they had my best interest in mind. I would highly recommend CTR! Thank you CTR!
We have used CTR twice and both experiences were great (under the circumstances.) They were very responsive, courteous, and professional.
We would highly recommend them to any one in need of cleanup or restoration services.
Greg Kelley
Excellent work, and quick to get work started. Good customer service and very flexible with work dates.
Very quick response to our needs for service. Crew was amazing. Thank you for all your company has done to help in our hour of need.
CTR has been the absolute best in our cleanup and total restoration needs. We utilized their service per a recommendation from USAA, our insurance. We had a massive leak from our shower that destroyed the upstairs bathroom in our condo and proceeded to affect the downstairs. Not only that, but mold had devoured the inside of the walls. Kevin and his team were absolutely amazing from the start. They contacted me immediately, and delivered on the job quickly, despite the drive to Ketchum and unforeseen weather circumstances. Kevin and his team showed up. The other challenge was that I was trying to coordinate all of this from Colorado. CTR was respectful of my renter and worked throughout the busy Thanksgiving and Christmas holiday season. CTR was affordable, respectful and efficient. I appreciate all that they have done for us and will certainly be calling on them again should we need anything! I would recommend them for any restoration project that you need! Thanks Kevin!
Our upstairs bathroom flooded and caused water damage to the floor and all the way down through to the ceiling of the bathroom below. We had a couple companies come out to assess the damage and mediation. CTR's team was by far the most professional, knowledgeable and responsive. They were also extremely clean with the mediation work. Their part of the restoration was done well and quickly. I was very impressed and would definitely recommend CTR.
Nobody likes dealing with damage to the home, but having CTR come to our home right away, assess the situation, made everything better. Curtis was amazing, he explained exactly what they were going to do, worked with my very busy schedule, and was always just a phone call away. We had water damage in our hallway bathroom which extended into the hallway and the living room. It was a nightmare for my husband and I. Curtis and his crew did everything from the clean up to the repair, they let me pick out new colors for the bathroom and were very accommodating. They went above and beyond, for example, removing tile off the wall that was around our old vanity in the bathroom, because it didn't match the new vanity, little things like that, just to make sure we were happy. Curtis is very detail oriented and makes sure that his crew does an excellent job, if not he will come out and fix it himself if all else fails. I would recommend them to my family and friends.
They do awesome work. All the employees are helpful friendly and kind. What ever they told me they were going to do they did it when they said they were going to do it. My family and I could have not asked for more.
CTR was amazing! We had a water damage issue caused by neglect on the part of our home builders, and CTR came through with great repairs! Fast, friendly, and great to work with on insurance or other billing issues. They even found a second issue not caused by the original issue, and repaired it and invoiced the appropriate party! Professional and courteous, you can't get better than CTR!!!
Great team and very professional. They handled every detail of the cleanup and restoration of our flooded basement very quickly and with the highest quality. You can't go wrong with these people.
CTR-- Cleanup & Total Restoration came to the rescue when our sewer line backed up and water from the washing machine gushed onto the bathroom floor from under the toilet. Our insurance company recommended CTR as a company that they have worked with multiple times. Within 3 hours, (and this was late into the evening) workers were at the site dealing with the water mitigation issues. Communication with the insurance company was handled in a timely manner and repairs to the damage commenced. The initial time estimate to finish the work was right on target and so important to us because we had a renter in the house who would be displaced during the repairs. Beau, the CTR specialist, kept me apprised of the repair schedule every step of the way. Because areas of the wall had to be replaced, CTR not only painted over those new areas, but painted the whole bathroom so paint would match perfectly. The bathroom was left in pristine condition---- even the bathtub cleaned up from the sewer backup!! We are very pleased with the service CTR provided and would work with them again if another situation like this arises.
With a 2 am call, Sophia, and Jason were on site working by 3 am; and there cleanup was thorough, caring, and careful. Todd was terrific to work with: me, the insurance , and make sure all losses were accounted.
Great company to work with. We always receive a quick response whenever we put a call in to their office. Fast, reliable, and trust worthy. I would highly recommend them!
I thought I had posted a review months ago, but it looks like I didn't, shame on me. Luckily their service is far superior to my memory and getting a review up. Long story short we thought we had an issue but we really didn't. We went through 3 plumbers with various solutions but in the end CTR came in and were able to show us that we didn't have an issue like we thought we did. Keep in mind this ended up not being a big money job but in spite of that they were honest, fast, and just service wise incredible. Should you ever have an issue that requires them (or us again for that matter) by all means give them a call. I just wish I could give them a few more stars for my being late at writing them a review.
You guys rock CTR, stay safe out there.
We recently had our roof leak. Our insurance company suggested CTR to help. And within an hour they were calling us to make arrangements. They were at our house the same day. They went above and beyond anything we expected. Over the next few days they were at our home often checking on the progress ,calling and gave us cell numbers to call with any questions. And I called and they were right there to answer any and all questions.
Brad and his crew in Twin Falls are the Best and I would and have recommend them to anyone. Thank you again CTR for your great service ! 5 stars ++++ from us
CTR's crew was extremely professional and thorough. The end result looked better than the original! I also appreciated the constant communication regarding the steps they were taking to fix our problem...from start to finish. I will certainly call CTR the next time I just hope it is not too soon! Thanks again!
This company is amazing. We had a leaking ceiling for several months and our insurance agent got tired of dealing with people who wouldn't respond so he called CTR and scheduled a service call. When they came over, they not only found the leak but made immediate preparations to have it repaired. It was like a miracle. Our ceiling looks brand new and you'd never know there had been a problem. We are so grateful to this company for their immediate action and solving the problem. I would definitely recommend CTR for any job needing to be done. We love every person we dealt with at CTR. They are the best.
Used CTR to clean up a flooded rental while I was out of town. PM was responsive and gave a fair estimate without upselling or changing the bid. Actually came under the estimate and completed the work on time. Would recommend to others.
CTR was really fast at not only making the initial contact with me but they were at my home within 30 minutes! They have contacted me every day to update me on the status of my repair. Fantastic customer service! Very personable and professional. I will definitely recommend them to family and friends.
CTR had excellent response time. The employees are friendly and professional.
We called CTR based on a recommendation from our insurance company. CTR was timely and professional. They kept us notified of any schedule changes and were willing to work with our schedule! We used CTR a second time this year for a small job and are happy that we did!
This company is amazing, best customer service ever. I called them to cleanup the devastation that a plumber assured me was in my crawl space. CTR checked it out, took pictures and recommended another course of action without charging me a cent. I highly recommend this company. BTW, the disaster cleanup crew recommended by the plumber never showed up.
Huge shout out to the CTR team! Scott, Admin on call promptly answered our call. Beau , Field foreman, lead the restoration of the property with diligence. Phillip, Field Tech, did an impeccable job on restoration of the dry wall. THANK YOU CTR! Outstanding job!
CTR did a great job. They were very responsive when I called them after hours after my basement flooded. They provided sound advise about how I could limit the damage before they arrived the next morning. They answered all of my questions throughout the process and stuck to their original estimate. I am very happy with CTR's work and professional staff.
CTR are fast and professional. Cleanup after a flooded basement was excellent.
T'was 4 days before Christmas and our house was a zoo. I got up early to continue preparations for a busy Christmas and much to my surprise I had an inch of water on my kitchen floor! I made one phone call to CTR and Jim came right over. He was kind and patient with all my children running around and asking him multiple questions and sometimes two or three (at once). He was thorough and precise in all his work. Then he sent his team of employees over and they were just as patient (or more) while they worked around all my children, and answered their thousands of questions. They were clean and neat and used good language as well were respectful of our situation and our family! In then end our Christmas was a new and different experience but one we will not forget soon. So to Jim and his crew thank you and Mary Christmas.
When our roof sustained considerable damage during a micro-burst that passed thru our property and ripped off a portion of a 3 yr old roof...we were perplexed as who to contact. I called my insurance company which is USAA , by the way, they gave me an option of finding someone on my own or allowing them to have someone contact me who was bonded and highly recommended. Less than 4 hours later, I received a phone call from Kevin with CTR. He showed up the next morning early as he said he would and took a moment as put up a temp cover to protect from any rain we might receive and cleaned up the blown off shingles. He got all the necessary things taken care of and we were set to go. They worked with us so we could be here when they came to fix it. We were on our way to Spokane, WA for a short trip. Kevin and those who worked for him were very professional, went the extra mile and they were very kind in looking out for our needs. I given them a five star and wouldn't hesitate to call upon them again and will recommend them to anyone I come in contact with that need their kind of services. I can see why USAA recommended them. We are very pleased with their end result. Thanks CTR for a job well done
Richard Mittan
488 Clover Lane
Jerome, ID 83338
These guys responded to my disaster within a couple hours of my call. Did a great job with the cleanup and they are helping with the repair work now. Very professional outfit.
CTR did an excellent job replacing our roof after the previous company who did it a year ago did not warranty their work or even try to fix it. I could not be happier with the work that was preformed. The CTR crew was professional, quick and efficient. They even did a great job picking up all the debris after the wind destroyed the roof; in addition, they left nothing behind when the work was complete. It only took the crew 2 days to complete our roof. The professionals even came by to the house to review the work after it was complete and let us signed the efficient tablet instead of a bunch of paper documents. I would recommend this company to anyone who needs roof repair or a complete roof replacement. I have attached a picture of the crew on day one of the roof repair. It looks amazing!
We had extensive water damage to our cabin in Donnelly, Idaho. The customer representatives and contractors did an excellent job with the restoration. They made sure that any areas that suffered water damage and could be a mold issue were replaced. The workmanship was excellent in terms of materials and installation. Also, we had a couple of minor problems after it was completed which they took care of in a timely manner. We would definitely refer friends and family in need of restoration services to CTR.
Great job by Jim Grindall of CTR! He stayed on top of things, made sure we were happy and satisfied. CTR is a company of high integrity.
Unexpected water damage is never fun. However, the clean up / damage mitigation crew at CTR (Kelly and his team) made the experience as painless as possible. The service and communication was excellent. We couldn't be happier with the results. Highly recommend!
CTR did a great job for us. We were pleased with the people and the timeline and the product. The timeline was especially tricky since so many roofs in our area were damaged last fall. It was almost impossible to get on a roofer's schedule. CTR brought roofers up from their other locations to meet the need!
WAY TO GO CTR!!
CTR quickly rushed out to one of my vacant listings with a toilet leak and dried it out quickly enough to save thousands of dollars of hardwood floors and quickly got it put back together and we sold it a week later. I have used them a few times and they have always been great to work with.
CTR has done work for the past 2 years its been a great co. to work. They have done a great job making sure the repairs during a disaster go as smoothly as possible during those tough situations.
Chandra Murphy
Home Matters Property management LLC
Boise, ID
My wife and I had a leaky roof that let a lot of water into an attic space, which eventually led to a flooded living room. CTR were recommended to us by our home insurance company (USAA). CTR are considered to be one of their preferred mitigation specialists and contractors. We called CTR (our contractor was Dallas Saviano) and they came out immediately and stopped the leaking. Then they did a wonderful job drying everything up and on the repairs. They have been very friendly, communicative, and professional through the entire stressful process. We would wholeheartedly recommend them to anyone having issues with their home.
My experience was great! CTR was prompt in getting back to me to remediate some old mold and they did everything they could to be thorough but also cost conscious. I was very please with the work they did and even over the holidays still kept the project as a priority! Thank you very much!!!
They started off on a great foot. Came out right away, over Labor Day weekend. (We had a leak in our master bathroom upstairs that resulted in water raining down to our downstairs living room). Then asked me to give them a glowing review in exchange for a gift card, so I did. Then the next 6 months happened. Our case was dropped at least 5-6 times. Every time we called it was as if they had never heard of us and we had to re-fill them in on what happened at our house. We had a hole in our ceiling and we were unable to use our master bathroom for 6 months. The last 2 times we called we spoke with a guy named Curtis. The last time my husband called it was to cancel our service with them and start over with someone new. My husband was calmly and nicely explaining, for the hundredth time, what our situation was and Curtis interrupted him to say 'Now I'm going to explain to you what is going on, and be quiet since you don't seem to listen well'. After this blatant disrespect Curtis had the nerve to ask us for more money and that he would be sending us a bill. My husband politely told him he could send the bill but there was no way we would be paying it. We finally called someone else, they came out and our ceiling and bathroom was fixed within 2 weeks. I DO NOT recommend CTR to anyone ever.
We were referred to CTR by our insurance agent after we discovered a slow leak in our basement that resulted in a mold situation. I'm allergic to mold, so it was important to us that we get it taken care of appropriately the first time! CTR was really great to work with. All of the techs and subs were helpful and polite. I tend to be a worst-case scenario panicker, and Todd did a great job of explaining the situations and making me feel more at ease. I felt involved during the entire process, which really helped to relieve my stress. Our house just passed the air quality tests and our room looks exactly the same as the day we bought it. Thank you so much!
This is our first flood experience and we were fortunate to have Dallas from CTR in Lewiston, ID walk us through the process. A water leak from our refrigerator damaged four rooms in our house and my anxiety was at its highest. Dallas and his crew were always polite, considerate of our property and explained the next steps. After demolition was done, we were nervous about moving on to the restoration crew but Bruce and his crew were easy to work with also. We would recommend CTR to anyone who needs cleanup and/or restoration work. We will definitely call them again if we are unfortunate enough to have an emergency.
Those guys worked so hard, doing the nastiest of jobs, including vacuuming out a dirt crawl space covered in 50 years of spider webs and dust. They also removed mold from 2 houses. They were very professional and seemed honest and trust worthy. The only reason I gave them a 4 star instead of a 5 is because when they vacuumed out the crawl space they did not mitigate for the dust it would create and filled the house with dust, while it was being painted upstairs. This was frustrating and worrisome. But they really are a great company. I would not hesitate to hire them again, but hope I never have to.
CTR was fast, efficient and had excellent customer service. Hopefully I will not have another disaster- if I do, I will use CTR again!
We have used CTR a few times regarding our home restorations and they have always done a great job. The work is also done within a timely fashion with high quality. the guys are the ladies are very polite and very helpful with questions or issues that we may think we have. I would highly recommend CTR to anyone in need.
Thank you CTR Team!!
from the Quintieri's
I had CTR work on flooding in my crawl space while I was in the middle of closing escrow on my home. We only had 1 week until closing, and CTR came out a day after I called in, and took care of everything in a very timely and efficient manner. Their team is very proactive, professional, and courteous. I got daily phone calls with updates on their progress, and the job was done in time for me to close on my home! Also - their pricing was great and spot on with their quote. Would highly recommend.
We had a pipe burst in our shop and flooded our crawl space. They were professional, fast and did a great job!
linkedin.com
