Gorgeous location, Amazing free wifi speed!
Only complaint was quality of some of the towels i tech in room, and further concerns about being charged for said towels, water temperature and pressure wasn t phenomenal either. But all in all I would stay here again no problem.
Construction noise woke me up in the morning but it was a nice hotel overall
No less than three times now, Nou Nou has remembered me and offered a great check in experience. She and staff have amazing attention to detail and excellent customerservice.
Nice hotel, expensive parking. Primarily due to price gouging the construction workers working on Dominion tower
Conveniently located in downtown with on site garage. Modern accommodations. Great service at the hotel bar.
Nice hotel. Everything seems new and in good condition. Friendly staff. Good location. Would come back.
Very nice facilities, pool and hot tub were very clean. The weight room has very nice new equipment. The restaurant had great food. Although if you get room service dont order drinks they are $3 cans go down to lobby and go to pepsi machine($1.50 20oz) by garage elevator not the snack shop. But if thats all i can say bad then thats nothing. It was a great stay and staff was very accommodating.
This was a very beautiful hotel. Everything was very clean, and the staff were extremely kind and helpful. The bed and linens were very comfortable. Bathroom was modern and spotless. There was also a nice view from my room overlooking the river and some of the downtown buildings. My only complaints would be paying for parking and how slow the internet is if you aren't willing to pay extra.
Attended a catered reception. Service and hotel was amazing. Highly recommend.
Very clean & comfortable!
Staff is great!
New and modern. Great staff and shuttle service to place es nearby. We will be back.
Very clean, looks recently updated. No bar but a little ale house only a few blocks away
Beautiful view of the river. Construction nearby is mildly irritating. Good hotel for the price.
Stayed in two queen room. Very friendly staff. Room was near perfect. One of the 3 elevators wasn't working which led to a bit of a traffic jam. Pet friendly. We paid only $75 for the pet fee.
Great hotel, very close to downtown and points of interest areas, shuttle personnel were very nice and will drive you out to a 2-mile radius, and staff was very professional. The only issue I had was that I was overcharged by $100 more by accident (currently working on solving this issue).
Our family had a wonderful 2-night stay this past weekend. The hotel actually just turned one-year-old the day we checked in (July 27th), and you can tell that the hotel is newer. The rooms are spacious, our bed was very comfortable, and the staff was extremely helpful/warm/efficient. We actually picked the hotel as it was a little bit more affordable than other more expensive hotels in the area, and are so glad we decided to try it out! There is a bit of construction going on outside, but we didn't hear anything, and Richmond is undergoing a lot of building, so this is to be expected. Parking is $15/day, which also appears to be standard. The hotel is within walking distance of the Canal, Shockoe Bottom and the rest of the Downtown area. There is also a free shuttle to anywhere in the 2-mile immediate area, which was helpful. My husband loved their free cookies at the front desk. We would definitely stay here again!
The hotel was updated throughout. The front desk was nice. Restaurant food was ok.
A place apart from being very elegant, very welcoming service and very good service, very friendly employees.
Beautiful hotel, only wish breakfast was included with stay. They charge alot and then want another 20/pp for breakfast!
Wonderful hotel. They are doing construction right outside so it is a little difficult to figure out how to get to the hotel but not impossible. Because I drove around for a few minutes before actually finding the entrance the lady at the front desk was kind enough to comp the parking for me. And when I got to the room I realized that the mini fridge was not cold. I called the front desk and within 5 minutes someone from the hotel was at my room to replace the fridge. And the bed was so comfortable that I did not want to get up the next day to check out. I also enjoy that the check out time is noon. A lot of hotels have check out at 11 am and that hour makes all the difference, especially if you have been drinking the night before.
I was booked at this hotel by my educational association which paid for a one night stay. I extended the stay a second night and told the hotel that I was responsible for the second night. The room rate was $145.49 and then I was supposed to pay for parking which came to $57.92. The total amount I was to be charged was $203.41. They originally charged me $464 which they immediately reversed. Then a charge of $187.61 appeared followed by a charge of $203.41 and then a charge of $145.49 Total out of my account was $536.51. Their explanations for this do not make sense. I was told that all of this was temporary authorizations that would drop off my account. They didn't even give us the room we booked which was a king size room. My husband and I ended up with a room with two full beds. This is the second time the Marriott chain has done this to me. Be careful with Marriott.
What I hoped for:
A nicely appointed room with a great view
What I got:
A room with no pillows, a clogged shower drain, and a view of a construction site.
I love a great hotel room, even in my own home town. We have relatives staying at our house, so the hubs and I decided to book a stay at the new Delta Hotel downtown. Sadly, I think it was the most disappointing stay at any Marriott property ever.
While I can forgive someone forgetting to put pillows in our room, we also didn't have any kind of booklet or information about the hotel/surrounding area. Whereas I know the area, I don't know the hotel, and didn't have any idea where the restaurant/bar, pool, or any other amenities were located (not obvious from the lobby).
The worst issue was by far the disgusting clogged shower drain. I was really excited to take a relaxing shower with the dual shower-heads, etc., but once the water started building up, I had to quickly get out before it flooded the bathroom! Once we pried up the metal piece sitting over the drain, we saw the NASTY hair/dirt/whatever of many, many prior guests. Talk about gross. When we told the front desk, they offered to have someone come take a look (no thanks at 9 PM) and a free breakfast (which we had no interest in).
Just a really disappointing stay. If you plan a trip here, make sure to ask for a river-view room (or at least specify one not directly across from a construction site), and as soon as you get to your room, make sure you have pillows and a functioning shower!
For what you pay for a room, breakfest should be included. 18.50 per person when you already paid 150.00 for the room and 15.00 for parking. I will never stay again at this average Hotel. Over priced for me and my family never again.
Nice staff until something goes wrong with your stay. We had an unfortunate night at this Delta hotel when the fire alarm went off at 5am. The staff was unreachable by phone, guest had to travel up to 14 floors down to find out it was a false fire alarm. There was no apology and no discount for the inconvenience to the hotel guests. Will skip hotel the next business trip.
Otherwise, clean room and convenient parking options.
The views are great, love the location. You can walk to browns island and belle isle, also next to the Richmond ballet.
Delightful,great scenary,guiet and great transportation.
This was an awesome place very comfy rooms and very friendly. The pool was being repaired but only stayed one night and I didn't want to leave!
Great hotel, but for Marriott Platinum Elite members I still had to pay for my breakfast
Nice beds but thin walls and no hot water for my shower - complaint from multiple floors - kind of a deal breaker for me
Very comfortable rooms, courteous staff, convenient parking
Lovely location. One of the my mattress' was horrible. I sank in the middle. Very uncomfortable.
I wasn't extremely happy with the hotel. I expected more for the money spent over the weekend. #1 upon arrival, I witnessed someone slip and fall on the loose carpet set in front of the elevator. Once the incident happened the problem was fixed as I saw someone put tape under the carpet for a better hold. #2 my daughter stepped in a glob of either human or dog feces when she stepped out our in the parking we had to pay for each day. #3 excited about the beautiful pool they had, we had a huge disappointment when we couldn't get in because it was iced cold. The hot tub was just luke warm. I wouldn't stay again.
Ritzy place with great shuttle service, beware the terrible wifi and expensive breakfast buffet
First wrong room, meaning someone was in the room. Then discussion about empty room and still got to look at construction versus the water. Oh well it's Friday what a Great Day to be Alive.. it is Well.
Very nice hotel. The room had not been stocked/replenished with cups/glasses or coffee. Too many flies in the restaurant and the waitress didn't know what a double shot was but other than that, it was a very nice hotel.
Excellent service from all staff. John at the front desk was incredibly professional and immensely helpful. Promptly asked the maintenance staff to fix my AC. Aces experience. Promote John!
Great staff and rooms with a beautiful view of the River
Newly renovated reasonably priced hotel. They still have some kinks to work out operationally, but overall its an ok option. They offer local shuttle service which is nice.
Just there for a meeting in one of their conference rooms. The integrated sound system worked surprisingly well with the slide show on our laptop.
Was there for a meeting and stayed overnight. It was clean and comfortable. There was construction across the street, but there wasn't any associated noise. Despite the construction and the rain, good city views.
Delta hotels was probably the cleanest, most accommodating hotel I've stayed at. Their staff was very friendly. This hotel is a must if you want luxury amenities for an affordable price.
Fantastic staff and the amenities were well handled.
Clean. Great aesthetics. Friendly and helpful people.
it has been a good stay. friendly people and great service. rooms are beautiful and some great views
The rooms are very nice; the staff is so warm and beyond accommodating - wonderful experience!
Wonderful staff, great rooms, great views! Great price too
Excellent hotel, 10 star service from each member of the staff, special thanks to NouNou and Monica. Highly recommended.
Staff was great! Decor was lovely and the location was perfect.
Spacious rooms with a nice river view. Walking distance to downtown Richmond. $15 parking.
I truly enjoyed my stay at this beautiful hotel in downtown Richmond. The Marriott employees went the extra mile for my requests and made me feel special.
Good room size. Newly renovated. Very hot on the hallways. Feels like the ac is not working. Fairly easy enough with parking if expensive.
Is there a 10 Star rating? LOVE LOVE LOVE this fabulous hotel. Our 15th floor room had over the top City / canal views! We were blow away from the valet service upon arrival to when we left, EVERYONE was extremely helpful and friendly...we will be back!!!
The staff treats you like you are at a 5 star hotel!
I travel ~75% a year for work.
I've stayed at this hotel on three separate occasions.
On the first visit, only cold water was available in the mornings.
During the second stay, only cold water was available in the mornings.
And lastly, on the third occasion, only cold water was available in the mornings.
The issue of no hot water was reported to the hotel associates each time. If there was hot water in my hotel room, I'd consider adjusting my rating to 5/5.
Rooms are nice! Conference room was kinda meh though.
Very modern, clean and quiet. A very positive experience.
It was ok not a fun area did an alright job with makeover but not phenomenal
