Crown Motors of Charlevoix Review

Doug and the sales manager went above and beyond to get us in the Jeep we wanted! Highly recommend coming here if you're shopping for a new vehicle!

Quick to respond to me walking in without an appointment. Set me up with a vehicle to test drive. Causal and laid back with no pressure experience. Friendly and respectful. Walked me through the leasing process. Answered all my questions in a manner that I could understand. Fully explained all the features of the vehicle. Helped me with OnStar(very helpful). Great experience overall.

They are outstanding, they go above and beyond and that Ryan Lamp what a nice guy he always has a smile on his face and is always so polite.

My delivery today was great they treat you like family they really really made my day with their hospitality

Brought my 2018 Traverse in for oil change and have my winter tires and rims put on. I asked to have a sqeak in back checked out and brake inspection.
They said brakes were fine, but the found a bad stabilizer link in the back and it needed to be replaced. I ended up having to go Williams Chevrolet in Traverse City to have the work done to avoid a $200 dollar deductable on the extended warranty. I made an appointment and brought the vehicle into Williams for the work. They had 2 suspension mechanics look everything over, test drive and reinspect and found nothing wrong, other than my allignment was a little out.
BE EXTREMELY CAREFUL AND GET A SECOND OPINION BEFORE GETTING WORK DONE HERE !!!

We were sold a lemon. I traded in a great truck (that was resold within days) that they gave me little trade in value. Within a month the check engine light appeared. It took two months for them to finally "fix" multiple things that should have been found on their multi-point inspection. Plus, they kept trying to make us pay for items covered under our warranty. We picked our vehicle up from the mechanic, only to have it making strange noises. We took it back in and they kept our vehicle for most of the day and reported that they heard no noise. And yet, it is still making multiple noises. We will not be purchasing anything from this dealership again.

I have always been treated very well by the team at Fox Charlevoix. Everyone is so pleasant and easy to work with. They go above and beyond to make sure their services are expedited and courteous! Thank you Fox Charlevoix.

Was able to schedule a last minute oil change and tire rotation. Great service.

The name change doesn t change the fact they have poor customer service. If you want something done corrected or on time save yourself some time and take it another place.