Crain Ford of Little rock Reviews

I will say, I really did appreciate how kind Rogelio Alvarez was through the whole process, as well as the very kind lady who greeted me at the front when I arrived. However, I could not believe this dealership tried to sell me a car at 1500 OVER the listed price they had in several different places, when I asked if they could negotiate for LESS than the asking price. Not only this, but the floor manager ( I didn't catch his name so I'm not going to implicate anyone by mistake) attempted to coerce me, convince me, and lie to me about the current rates on a Honda CR-V. I'm not surprised now that the car has been on the lot for 4 months. I never expected the experience I had, and it was a poor one overall. If you go though, Mr. Rogelio definitely is a nice person to talk to.

This Ford dealership ain't Smith Conway but service, cleanliness, staff and quality is just as good. If you have a Ford vehicle you definitely should go to any Ford dealership for the works as it is the best service for the buck anywhere!

I'm sure the sales people are just fine to deal with. It's once you get beyond them where the problems are. For these reasons, I wouldn't recommend dealing with this place all together. I purchased a vehicle December 2020. It took a solid 2 months to get any paperwork so that I could register my vehicle. Even at that time, they still didn't have a copy of the title. They provided a letter stating that they'd requested it, or something to that nature. I spent 30+ minutes on the phone with the bank who financed the car today 3/4/2021 and they said they finally got the title on 3/2/2021. This is concerning and the people in charge of this at Crain Ford avoid phone calls and are not exactly concerned with a customer's issues once they've received their money.

I've dealt with a lot of dealerships in my day and this one is, by far, the sketchiest bunch of people I've ever dealt with. Buyer beware!

I was shopping for a used truck and wasn t having much luck until I came to Crain Ford. My salesman Ro is the man and I would recommend him to anyone. I ended up buy a brand new 2020 Ford truck and couldn t be any happier. Crain Ford gained a customer for life. Thank you Crain Ford for taking such good care of me and my wife. Hands down best customer service in the Little Rock area.

My family and I have been shopping for a truck for several weeks. We had almost given up on finding a good deal from someone we trusted, then we decided to stop by Crain Ford in Little Rock. A young man came and greeted us and made us feel as if we were family. Buying a vehicle has never been so easy and comfortable as Eli Osborne has made it. We feel as if we have made a new friend as well as bought a new truck. Thank you Eli Osborne.... you re the best!

The Crain Ford sales team were really great even though I ended going with a different dealership and car. Buying a car during Covid complicated everything but the Crain team were knowledgeable, kind, and very communicative.

AVOID. I bought a new vehicle online. Delivered the new vehicle to my home in El Dorado. Never test drove it. Didn't inspect it because it was new. Sold and delivered me a NEW Ford Escape that had over 12000 miles on it! Tried to come to amicable agreement. The managers were never available and wouldn't get on the phone with me or my wife. Unbelievable. Believe most positive reviews are shills.

Mallory contacted me on a Sunday about a truck I was interested in but the truck had been sent to another dealer. She tracked it down and had it back to the dealership by Monday for me to test drive. Mallory is very professional and works hard to meet your needs. Very seldom are auto purchases pleasurable however Mallory and the entire staff were very pleasant to deal with and made the experience enjoyable.If you are interested in purchasing a vehicle I would highly recommend you contact Mallory.

Worst customer experience and service. I reached out to the service department for replacing the fender on my new explorer which is still under warranty. These people are not even bothered to respond until I followed up with them on the fender. I made inperson follow ups couple of times over the last 2 weeks for the part everytime you ask them they say it takes 2 more days for the part to arrive and we will call you It's been more than 2weeks now and the part never arrived. I am not sure what is so painful for the Crain ford for replacing a part under warranty. Never seen such a worst service. Worst people and Worst service. Stay away from these people . Please don't buy their cars. There are much better dealerships that offer a good customer experience than Crain. I am sure even after writing this review they won't bother to reply on this or provide a service. STAY AWAY from Crain. Worst Dealer is Arkansas.

This is by far the best car dealership I have been to. I will definitely recommend this place to anyone. I went in today not knowing really what I even wanted. I had the sales person named Mallory. She was on top of her game helping me out and answering all the questions I had in full detail to me. She was so friendly and sweet and treated me so well. I will definitely be coming back and have her as my sales person again. Thank you so much Mallory for making me have a fantastic experience.