Worst customer experience and service. I reached o...

Worst customer experience and service. I reached out to the service department for replacing the fender on my new explorer which is still under warranty. These people are not even bothered to respond until I followed up with them on the fender. I made inperson follow ups couple of times over the last 2 weeks for the part everytime you ask them they say it takes 2 more days for the part to arrive and we will call you It's been more than 2weeks now and the part never arrived. I am not sure what is so painful for the Crain ford for replacing a part under warranty. Never seen such a worst service. Worst people and Worst service. Stay away from these people . Please don't buy their cars. There are much better dealerships that offer a good customer experience than Crain. I am sure even after writing this review they won't bother to reply on this or provide a service. STAY AWAY from Crain. Worst Dealer is Arkansas.