I recently worked with a company that provides similar services to Cosentino north america, but I must say that Cosentino impressed me more. Their team was professional and knowledgeable, and they delivered excellent results. I am very satisfied with their service and would highly recommend them.
The service provided by this company was great. They were prompt in responding to my inquiries and their team was very helpful. The quality of their products exceeded my expectations and I am extremely satisfied with the end result. I would highly recommend them for any project.
I recently had the opportunity to work with Cosentino north america and I must say that their service was excellent. From start to finish, they were professional, efficient, and reliable. The quality of their products is top-notch and their team is knowledgeable and helpful. I would definitely recommend Cosentino north america to anyone in need of their services.
I just wanted to express my satisfaction with the service provided by Cosentino north america. Their team was professional, efficient, and friendly. They were very responsive to my needs and delivered excellent results. I would highly recommend them to anyone in need of their services.
I am extremely pleased with the service provided by Cosentino north america. Their team was helpful and attentive, and they delivered exceptional results. The quality of their products is outstanding. I would definitely choose them again for any future projects.
I recently had the pleasure of working with Cosentino north america, and I have to say that their service was outstanding. The team was knowledgeable, professional, and helpful throughout the entire process. The quality of their products is exceptional, and I am extremely satisfied with the end result.
I had a great experience working with Cosentino north america. Their team was friendly, helpful, and efficient. They delivered excellent results and the quality of their products is top-notch. I would highly recommend them for any project.
I just want to express my gratitude to Cosentino north america for their amazing service. The entire team was extremely helpful and attentive to my needs. They went above and beyond to ensure that my project was a success. I am thrilled with the outcome and would definitely recommend them to others.
I had a fantastic experience working with this company. Their service was exceptional and their products are of the highest quality. The team was professional, friendly, and efficient. I am extremely happy with the end result and would definitely use their services again in the future.
We are experiencing a problem with our Silestone island countertop cracking. It originated from the underside/side of the counter (a small chunk/rock fell out) and now has extended 18" across. Silestone sent out the local installer/rep who installed it. They took some iPhone pictures and told me they would write up the cause as undetermined. I'm claiming a faulty, defective product (after all, this is a man made product). Days later we got a letter from Consentino stating our claim was denied and that the cause was due to improper care by us. They sent us a copy of the warranty which is a completely worthless warranty. This area is over our garbage can and no hot appliances have ever been placed there. Our countertops are well maintained and taken care of. We even paid the local installer to repair/fix the crack when it was first noticed and it just kept growing. Please don't waste your money on the expensive product. Should you be one the many (there are lots, just google 'problems with Silestone) to have problems, they will waste no time blowing you off and denying any fault.
Warning to all future buyers...
This company does not warranty their item like they said. They send people to take pictures with their iPhone and said they will file a claim. Two months later, after many phone calls, they send you a denial letter saying that it is not a manufacture fault and will not warranty it. Their excuse is... it has been 7 years, no way it is manufacture fault. WHAT?? Then why would they advertise saying 15 year warranty?? This people decides to deny a claim simply by looking at pictures taken from iPhone camera and number of years. I can tell you... after they left, I took the same picture with my iPhone, the crack is so faint that there is no way you can decide based on that. Can you imagine taking picture of your teeth and send to a dentist and the dentist immediately know what to do? Anyway... back in 2008, a joining piece was replaced by this same company because they said it is a manufacture defect. And I asked why would it crack knowing silestone is strong. Their answer was "some batch are just weaker than the other". I was also told that the color will be a little off because each batch of silestone is different. Then I asked why they only replace the crack piece and not the piece that is joint to it too. They did not do it because it was not crack at that time. Be careful, some contractor (honest ones) will tell you that they should have replaced the other piece too. Anyway, now that the joining piece is crack, silestone turns around and say that it is not a manufacture defect. It is obvious that... that batch was bad from the beginning and now that it has been 7 years (less than 15 years), they will find excuses NOT to warranty it. Be careful doing business with this crook.
Our expensive Dekton (manufactured by Cosentino) counter top did not at all match sample provided by manufacturer (see picture). The actual design of the countertop was also just not good - it looks like someone put dirty fingerprints all over it. Granted that's somewhat personal taste but most people find it pretty strange-looking.
When we contacted the manufacturer, they basically told us the counter was correctly manufactured and tough luck. This was terrible customer service - no consideration at all. I would not recommend any Cosentino products (Dekton or Silestone).
cosentinonorthamerica.com