I am being generous by giving this clinic two star...
I am being generous by giving this clinic two stars. First, I was asked to discharge myself from a provider that I was happy with. This was due to overlap in currently provided therapy service, along with the psychiatric evaluation. They provided no discharge paperwork from their end. Logically, if they are requesting specific (and routine on their end) paperwork, they should provide it, or at least a template.
Instead, my current provider and I had to compile a blanket statement and conveniently send it to them. After that, I had to terminate future sessions with my current provider and part ways. No big deal, part of the process I suppose.
Mind you, I have been dealing with chronic nerve and muscle pain for 3+ years now. Normal medical does not work. Unfortunately, I use controlled substances (not opioids!) sparingly for the really bad days/nights.
After appeasing their request, I get a phone call that, per their policy, they are not able to prescribe controlled medication/ substances .
I would have to start with Tylenol-like medication I initially took 3 years ago that had no effect. Had they read my charts entirely, they would have not made me start from square one.
Complete waste of time, thankfully, only on the phone.
One star for the 2 friendly staff members I spoke with.
Two stars for warning me ahead of time that I was about to waste my time.
Why does Yale associate with them? My experience directly thru Yale has been fantastic, but unfortunately, not this referral.