4 years ago
Disappointing customer care. Was visiting recently...
Disappointing customer care. Was visiting recently when I was planning to buy materials for building outdoor sofa / outdoor bench. I had all my goals and inspirational pictures in the hope that the staff could help me choose the right materials and solutions. Experienced the staff who would help me as a little help. I asked how much I needed, something I couldn't answer. I also asked about the thickness and width of the plank, as well as what they recommended of impregnated / untreated materials without getting a good answer. The person seemed uninterested and rather looked at the cellphone.
As I had selected the materials myself, and said that I could only try with a few meters (could not afford how much I needed), he said that I should pick up a trolley outside the store, then he should prepare the materials and cut them up. When I return with the trolley, he is no longer present. I go looking for him in the area where all the wood materials are, as well as standing and waiting for 10 minutes in the place where we had previously talked, but he was not to find and did not show up.
I ended up leaving the store without any of my materials. I think it is incredibly poor customer care and frustrating to be met that way, when one expects to be met with knowledge and professional help. I'm going to shop at other building products retailers from now on, hoping for better customer care!