Cook Moving Systems, Inc. Review

The movers themselves did a great job packing and moving. Cook and United charged over 20% more than my original estimate. They did an estimate at the house, came out and increased it 10% on the day that my things were being packed, and then followed up after the move and charged an additional 10%. If you go with Cook, be prepared for a 20% increase before all is said and done!

Worst company for moving. They are unreliable and not trustworthy. I had a move that they completely botched. Late to show up. They promise the world but once you sign that contract they don't care about customer needs. What really is amazing was they never apologized at all. They contract through catholic health and for any physician looking to move, avoid this company at all cost!

Horrific customer service beginning with a truck that broke down. They collect the money up front and do not track shipments. When we called to ask where the status of our shipment to Texas, we were told that they did not know and that June was their busiest month. It's all about Cook Moving and NOTHING ABOUT THEIR CUSTOMERS.

Use as a last resort - you have been warned!!!

Excellent team, very professional and super helpful overall. This was a 2 day move, had the same crew both days who were outstanding. I highly recommend Cook Moving Systems and will be using them again when needed. Thank you Cook for an excellent move!

Loading and packing was excellent but while unloading one of the table (TV) leg was broken and delivery people even care or told about this until they got signed off all the documents from me..That was not at all professional. I will give a 3.5 stars

Very quick service. But they bid my move at one price but the price increased once the move was finished even though the weight was less than estimated. After the move they ignored my phone calls and acted like I did not exist. The movers and truck driver were very nice but the office folks are rip-off artists.

Could not have been more pleased! VERY professional. Office staff extremely helpful up front with coordination of timing, estimates, etc. Estimate was within an hour (less, actually) of the final cost. Movers showed up on time, were extremely efficient, pleasant, courteous, expert, and professional. We were moving half our stuff into a storage facility, half into a small apartment, so it was a complicated procedure... all went smoothly, quickly, and with fewer hitches than I thought (they even magically got a LARGE armoire up a pair of tricky Victorian stairs). Very happy with the service, and would recommend without hesitation.

We used Cook Moving through our relocation from OH to FL. Sharon M. (in the Buffalo office) was our moving coordinator and was wonderful to work with throughout the entire process! She coordinated a man from the Columbus office to come to our home and evaluate all of our belongings. Several weeks later, she sent three men to box up all of our items one day and to load them into the truck the next. They certainly packed with a lot of padding to ensure a safe and protected delivery. With the distance of our move and it happening during one of the busiest times of the year, we were delayed with our delivery. We were about two weeks without our things, but Sharon was in constant contact with us. We were encouraging each other!! She found a wonderful driver to deliver our items to FL and had a total of three men to unload the truck. They were all very careful to not bump the freshly painted walls or dirty the freshly cleaned carpets! They were great! At one point, we had the delivery scheduled for Saturday with the threat of a hurricane arriving on Sunday! Thank goodness the delivery of our items arrived safe and sound and the movers were out before the hurricane and the hurricane was diverted! It was a successful weekend!!
Thank you, Sharon for all your help during our relocation. We really appreciate all your communication and help throughout the entire process!

Stay away from this people. This company was raccomended by a friend.. big mistake ever. The estimate was almost 20 % less then the real amount we had to pay after the move was done. We didn't add any extra item but the weight was very very under estimated during the walk in Thomas , the sales person, did. A dishonest way to get the business indeed.The day after the move I had physicallly walk into his office to get an explanation... he was deniying himself on the phone and no call back received after several emails. He was still arguing that we added extra items... not true indeed. On top of that it tooks for them a week to confirm a delivery date since we had to make arrangements with the new management... we almost lost every delivery window left and we were forced to accept the very last one, definitely not convenient for us. Of course Thomas before promised us the delivery on the date we requested..
As somebody else wrote in other reviews.. ripoff artists.

We moved from Buffalo to Florida and the move could not have been easier.They were right on time the day of the move.Everything was packed and done within hours.Very helpful. All my boxes were in Florida ahead of schedule .They were the best!!!!!! Would recommend 100%.

Never showed for delivery, after making sure that I would be home and stating numerous times that it was a definite delivery between 8-10. Never got a call, nor email. Would never use their service again. At least call and state, hey not gonna show. Now I have used up a personal day waiting all day for no one to come nor call