Consilium software

Consilium Software: Delivering Effective Cloud-Based and On-Premise Software for Cisco Unified Communications and Contact Center Platforms

Consilium Software is a leading provider of cloud-based and on-premise software solutions for the Cisco Unified Communications (UC) and Contact Center (CC) platforms. The company has been in the business of designing, developing, and delivering effective software solutions since 2003. With its headquarters in Singapore, Consilium has a global presence with offices in India, Australia, Thailand, Philippines, UAE, UK, USA.

Consilium's mission is to help organizations improve their customer engagement by providing them with innovative software solutions that enhance their communication channels. The company's focus on innovation has led to the development of several award-winning products that have helped businesses across various industries improve their customer experience.

One of Consilium's flagship products is UniAgent™ which provides a unified desktop interface for agents handling voice calls as well as digital channels such as email, chat or social media. UniAgent™ helps agents provide personalized service to customers by giving them access to relevant information about the customer’s history across all channels.

Another product from Consilium is InTouch™ which provides an omnichannel contact center solution that enables businesses to engage with customers across multiple channels including voice calls, email or chat. InTouch™ also comes with advanced features such as real-time analytics and reporting which help managers make data-driven decisions.

Consilium also offers cloud-based solutions such as UniCloud™ which provides a secure platform for hosting Cisco UC applications on public clouds like AWS or Azure. This allows businesses to scale up or down based on demand without having to worry about infrastructure management.

In addition to its product offerings, Consilium also provides professional services such as consulting and implementation services that help organizations optimize their communication infrastructure. The company's team of experts works closely with clients to understand their unique requirements before recommending customized solutions that meet their needs.

Consilium's commitment to innovation and customer satisfaction has earned it several accolades over the years. The company has won awards such as the Frost & Sullivan Asia Pacific Customer Contact Optimization Solutions Provider of the Year Award, and the Cisco Solution Partner of the Year Award for Asia Pacific.

In conclusion, Consilium Software is a leading provider of cloud-based and on-premise software solutions for Cisco Unified Communications and Contact Center platforms. With its focus on innovation, commitment to customer satisfaction, and global presence, Consilium is well-positioned to help businesses across various industries improve their communication channels and enhance their customer experience.