Connecting Point Computer Centers Reviews

I would like to post that my salesman John Glassy from the Medford Oregon Location gave me excellent customer service. You should hire more salesmen like him.

Needed to ask one question, Mac support directed me to call one of there official retailers repair shop. Gave me this number and one in California. Called these guys and they refused to give and tech support over the phone. Guy Said there not Mac... So then called California number and like it was just taking the next breath to find the answer. Sincerely, Thanks Expert tech supporters..

I m wandering if I should call Mac and let them know there not a full service retailer.. ehh I m not much for complaining just would like to keep things friendly and simple..

Congratulations to Simon Barnes, computer expert extraordinaire at the Medford Connecting Point store, for FINALLY getting my Rosetta Stone program to operate! His calm resolve and determined tenacity to make the program succeed, even after several failed attempts with the Rosetta Stone Support Team themselves to discover the cause, was remarkable. Simon's work ethic to fully satisfy this customer was greatly appreciated and valued!

I went in because I had a problem downloading Photoshop on my MacBook and Seth was very helpful. He solved my downloading problem and explained to me what it was and how he remedied it. He was courteous and provided excellent service.

I used this place because they are suppose to be a certified apple repair store. The closest Apple Store to me is hours away so this was the next best option to get a speedy repair, well that was not done and it put me without a system for almost 2 weeks.

I've been a customer of Connecting Point for many years. Their staff are experts on the products they offer, and their customer service is the best. They also have a service department to help with any issues that may come up with your electronic devices.

If you are a mac/Apple person, this is definitely the place for you - Apple products are their specialty.

Shop local, shop at Connecting Points computers!

Just saw an ad for Connecting Point in the latest Coffee News! Love this place! Been buying Apple products from them for years, bought my first Mac there! Glad to see they are still at it, great local place to shop!

Very poor service!!
I have used this place for all my apple computers, purchase all mac for my business, all my guys used apple devices and phones, thru the years I have spend thousands of dollars with this store. I have even purchase warranty for my devices. Last week my new iPhone 6plus was giving me problems and I want it to have them service and they told me it was going to take anywhere from 3 to 7 days to get if check and for the mean while I was going to be with out a phone, I told them I could not be with out a phone since this is how I run my business. They just told me "sorry there is nothing we can do for you" What it was worth's the manager accused me of laying, he told me in two occasions that they did not sell IPhones at there store. I had to call my sell person to confirm that in did I made a special order from there store. I'm so appointed that will be the last device I ever by from them. I also want to mention that my sells person is been top notch, excellent service and he really cares for his customers, sadly the manager doesn't shares his values!!!!!

I had a great experience here! My computer crashed during finals week and I brought it into the service department at Connecting Point. They were able to fix the problem in just two days and I didn't lose any of my data! Very friendly and helpful staff. They explained everything that went wrong and how it could be prevented in the future. Store is very nice inside and the prices are very reasonable for the services offered.

You know everyone has something to say, and my experience as an Apple Consultant here in the valley has been a positive one when working with Connecting Point. When I call ahead to ask their sales team to put products aside for me they do and it's ready and waiting for when I get there. When I call the Service department when I need their assistance on a hardware warranty repair, Jason and his team are always there to help answer questions, debug issues over the phone and provide a solution in a quick and timely manner. I use Connecting Point as a local resource for me and my customers and they do a good job providing us products and services. It would be a serious loss if there were not here helping us all! Keep up the good work team Connecting Point!

Here's a great big shout out to Connecting Point's John Glassy. Thanks John for your patient and expert advice and problem solving! Not just today, but over the past several years. Because of your great service, I wouldn't go anywhere else. I've purchased all of my devices from Connecting Point, including some gifts as well, and couldn't be happier.

Without exception, I have found the service at Connecting Point to be some of the best I've ever experienced. As a tech layman, issues with my computer can often times be overwhelming. Over and over again, I've found the staff to been more than patient with helping me with my questions. I generally seek out John G's service. He's always been inviting and made me feel comfortable with coming into the store to have my questions answered first hand. More importantly, I've found him to be very knowledgable and competent when helping me resolve my issues. Overall, I couldn't recommend connecting point more for all your product and service needs!

Ryan Maudlin was wonderful. He explained as he installed our computer and helped set up my new i Pad. He was very helpful and answered all our questions while trying to show us how to use our new iMac. We are retired and some of this is very confusing. This is our first experience with the iMax so we are excited to learn all we can. Thank you so much for sending such a patient young man. He was great. Thanks again Bill and Cheryl Orr

Pretty good service, would suggest going to actual apple store for mac laptops

Great store and great staff. They arent the type to try to sell you something above your needs or that is more expensive.

The talks on the phone with these guys in the beginning were shady and the repair work was junk. I don't think they gave it much effort at all for it to completely die 24 hours after they released it

Took our tablet into the store with the thought of leaving it to be serviced because of constant Windows shut down. Drayke talked to us and figured out the problem while we stood there. He made sure we were comfortable with the new configuration he had to install, then told us it was fixed. We left the store with the tablet and not owing a thing. We haven't had a problem with the tablet since and will definitely be back.

Seth in Service was very helpful. It turned out he could fix my problem without leaving the computer
which was WONDERFUL since I love 90 miles away! Thanks for having such great help!

Got lots of information about apple products. Would probably buy there for the service if needed.

I took my phone down to Connecting Point for my iPhone. There was a battery recall on the iPhone 6S recently and my phone was affected. I brought my phone into service and they quickly got me checked in and in line to have my battery replaced. They called me back later in the afternoon with news that my phone was done! I was very satisfied with the efficiency of the service as my phone is very important to me. The store atmosphere was very nice and Seth at the service counter was very helpful! Additionally, he helped me with a few questions I had on my Macbook Pro while he was checking me in. Great store!

Les has been a lifesaver. His expertise and patience helped me transition from pc to a MacBook Pro. When a phone call to Apple support was not able to help me with a software problem, I asked Les on the Genius Desk at Connecting Point Medford. He was able to solve that problem and subsequent ones.

Much easier to access than Best Buy or Walmart talk to a person and not have to hold on phone. they have a good inventory and they're very knowledgeable staff definitely recommend this place!

My MacBook Pro needed a new battery and I went to Connecting Point to have it replaced. I explained that my laptop is my work computer so I needed a quick turnaround on the replacement. CP did the work for me the same day which I really appreciated. They even cleaned my computer case and screen and now it's just like new. They were very helpful and the service was great. Thank you Jason!

My wife's MacBook Pro went catatonic last week. They took it on Saturday and it was repaired a day ahead of their prognosis. On pickup, I was planning to buy a piece of backup equipment and they guided me to an alternate, and more robust, option, even though it was considerably less expensive. They were wonderful.

I am a big believer in shopping local. I wish I would have resisted the urge a few months ago when I decided to purchase $2,700.00 in Mac-ware from Connecting Point rather than buying online or going to Portland. The initial transaction of buying the products didn't have any "big" issues, just a minor one (I was not told I would need an adapter to connect my new model MacBook Air to the slightly older version of the 27" Thunderbolt display, so had to go to Portland to get the adapter after setting up my system). Everything pretty much went okay and they agreed to take my American Express card, which normally they don't like to do because it costs them more for the transaction fee. I get that. It was nice of them to take it. That's about all I can say for the positive side of it.

Apple was doing a promo this summer when I bought my computer where if you purchased certain products directly from Apple (read: full boat retail), you get a $50.00 gift card to Apple/itunes etc. Well, Connecting Point (also selling at full boat retail) decided it'd be wise to do the same thing. But, their $50 was only good for 90 days, at their store. I moved away for school before I even got the card in the mail and have been gone since at school where there is no Connecting Point, and the card expired. I went in yesterday since I'm home on break, to see if there was any way they would still honor it. No. Not even a chance. He was slightly apologetic but with zero interest in trying to retain me as a customer.

I'm not an idiot. I realize $50, in the grand scheme of life is not a big deal, but when you're full time law student on an extremely limited budget, $50 IS a big deal. Sure, I'm not going to starve or anything since I can't use my gift card but the lack of logic in it even having an expiration date or them not being willing to even negotiate with me is ridiculous. I'd love to know what their profit margin is on selling Apple full retail. I'm pretty certain that $50, wouldn't even be felt.

My boyfriend, a long-time well-educated Mac user, tried to talk me out of going to Connecting Point due to his multiple disappointments in their service, knowledge and customer care over the years. I have another friend who was completely hosed on a laptop she purchased from them a few years back and did not support me purchasing from them. I wish I had listened. I should have spent my dollars elsewhere.

I think that because they the only game in the region, it has made them pretty self-important. That's definitely the feeling I have from them. I will no longer spend my dollars at Connecting Point. Such a bummer. I really want to support our local businesses. I cannot justify it though when the customer care, loyalty or desire to reach out, does not exist.

I buy all of my computer products from Connecting Point for the reason that the people who work there have been there forever. Unlike other places that have kids that come and go. They do not sell junk and they are "straight shooters." I always come here first. If they have what I am searching for they get my business. But, sometimes they do not have what I need. It is not a "big box" store.

I have used Connecting Point for several years, without any complaints. I always know that any problems I have will be resolved by the super employees who work there. I especially revere JAMES who has set up and worked on my system. He is professional, respectful and doesn't talk or explain things over my tech level. I have faith and trust in this shop.

Very patient and re-iterated several times over what was going on with my computer and what was needed to fix it. Fixed my e-mail issues which got messed up with another store.

Ryan M set my computer up to how I need to use it and explained the do's and dont's of how to use my Mac laptop.
I will be using Connecting Point for future support with my Mac.

Billy Dillard was a lifesaver today as we were having trouble connecting an iPod device to iTunes on the computer to download a playlist for wedding ceremony. We were in a panic with little time left to find alternatives. We had tried EVERYTHING we could identify with online manuals, help, googling the message. Billy was very knowledgeable, and calmly diagnosed a likely problem. He expertly guided us through the solution. We are immeasurably grateful for his expertise, professionalism, and warm reassurance. Thank you, Connecting Point, for providing a high level of competency in your staffing. We are so glad to have you in Medford!

Billy Dillard and Ben Hoover in the service department were amazing. We had an issue with our MacBook Pro regarding Parallels. We run a small business in the area and they realized we had a large meeting the next day and needed the laptop right away, they let me know they would look and see if it was an easy fix they could do right away. They did want me that if it was more in depth I would need to check it in and it could possibly be 3 to 5 business days. Which I liked that they tried at first and did let me know that it may be something that could take longer and they work on a first come first serve basis. In the end they were able to fix the problem in roughly 20 minutes or so. Thank you so much for your up-front way of business and also offering to at least see if you could resolve the issue quickly. So so happy with the service, and also when we purchased all of our equipment it was easy and care free. We purchased 3 Mac's all together plus printers, and other equipment and Steve was also great to work with. I wouldn't go anywhere else.

Thanks,
Jessica & David Funderburk

They told me my computer was completely broken from water damage. After talking with a competitor they told me I could use isopropyl alcohol and get the corrosion off. Sure enough, my computer is now fixed and connecting point told me repairs would cost $1500 and data recovery would be $240. I fixed my computer for $25 in tools, rubbing alcohol and cotton swabs. Do your own research and don't take what they say here at face value.