Every time I've called or emailed for help, or for...
Every time I've called or emailed for help, or for a request, CSS customer service has been timely, friendly,and helpful.
Every time I've called or emailed for help, or for a request, CSS customer service has been timely, friendly,and helpful.
We have used CSS in our home for over 25 years and have been happy with there system and service. We are moving to a new home and hope to continue CSS provide us with their excellent service.
We've been with Complete Security Systems for many years and have always been taken care of professionally and efficiently.
COMPLETE SECURITY SYSTEMS IS THE BEST - GREAT TO DEAL WITH !
I have been a loyal CSS customer for over 15 years. They do not disappoint. Stellar customer service.
The alarm would go off randomly and eventually it was easier to cut power to it
always responsive and professional, both the office staff and the technicians.
We have used Complete Security Systems for the last 16 years. They have provided excellent service throughout. During that time, we have had several repair issues due to an antiquated system and eventually replaced it with a new one. CSS has always been responsive anytime we needed them, even while we were away on vacation. We would highly recommend!
I have used CSS for the past 25 years.
They are a professional company that aims to please there vendors.
Outstanding service in the field and in the office.
Thank you
Robert Butters, Highlander Association
Great company to work with. Everything from installation to taking care of the battery replacement later was fast and professional. Highly recommend.
very questionable customer service.
we were 'sold' to this company by a previous company. Never really felt very comfortable by this new company and will change provider soon.
June 2018 update. To my regret, my wife convinced me not to change service. Happy wife = happy life, so I stuck with these amateurs. The customer service is non-existent. They were supposed to fix something, came out for a $150 minimum service call, it was broken again same night, asked them to call me, and a month later they still haven't done so, even though there must have been an error message in their system since. Don't waste your money on these folks. Much more sophisticated system are available these days with much better customer service
I manage several properties, the service provided is and has been excellent.
Need to mention the outstanding customer support provided by Dana.
the voice of CSS.
Terrible customer service and complete lack of professionalism from the office manager Lillian Murphy.
We purchased a home and transferred the contract into our name. Realizing that the system was out dated when they came for a set up. We had a non usable system that when even armed my house only had two doors protected. Being out of my price range to update we opted to cancel the pre paid year contract within 30 days. Took two weeks for an answer and they won't return our money. Rudely explained by Lillian Murphy.
All of my experiences with the customer service department have been polite, courteous and professional; solving an issue I had quickly and efficiently. I
Fantastic customer service and great value, thank you for treating us SPECIAL
Used to use them changed over to another monitering service ,I had a problem with my radio signal not working.I spoke to Lance said you stop using our monitoring service could not help me even though they put in the radio equipment.That was nonsense !!
Thank You, Dana Kelly, for making my life a lot easier when it comes to requests for annual fire alarm testing, copies of inspections reports, etc. Dana has a great attitude towards treating us with the highest priority and respect. Happy to have CSS on board with all their employees who are excellent in servicing us and especially Dana Kelly.
CSS is the best security company I have used. They fixed my system when I signed up and respond immediately to any incident that followed. I travel a lot and feel secure having their system and monitoring.
Extremely responsive and helpful to my request. Thanks.
Excellent system and exceptional customer service . Great plans and options available.
Terry Hemmer was scheduled to repair our system today between 8am and 9am. He was here punctually, identified the problem and repaired it quickly. He was pleasant, courteous and most importantly, knowledgeable. Thanks.
I paid this company $15,000 for a home video system. The DVR is bad now an they want $2000 for a new DVR. Not the way to treat high paying customers. The scam is that they configure their analog cameras to link to a specific DVR so I cant shop for a cheaper one. Dont buy from this company!. I researched another company called Arlo which cost about $500 and has a cloud based storage. I wont pay a penny more to this company. I would rather have the camera system rot.
While I can't speak for their work, one of their vans was tailgating and high beaming me on 287 (I was doing 70-80) and driving aggressively overall. This is a completely unprofessional representation for the company, especially when the van is theoretically an ad for them. Hopefully they will tell their employees they should be representing the company at all times and not just when they are installing.
Very professional operation. Responses and follow-up is excellent. Been a customer for over 20 years!
Complete Security Systems installed an alarm in my house 2 1/2 years ago. That alarm was faulty (by no fault of CSS). CSS could ve just let it be, I paid in full, and it was over. They did not, instead, they kept sending people in to fix it, free of charge, and eventually decided that it was best for me and them if they just replaced it. They replaced my entire system for no charge, and even credited me back the money for monitoring, giving me a year free! Their integrity is obvious in this action. I am a very grateful. Satisfied customer! I would like to give a special call out and thank you to Mr. Lance Brooks, and of course Mr. Terry Henmer, you guys are the best! Thank you!
Complete security services our companies alarm systems! They are very attentive to service calls and staff is professional and very pleasant . Their systems are state of the art.
This is the BEST security company I ever worked with!
Had a few questions regarding the Alarm System, as renting property. - Lillian was extremely helpful. She kindly sent through the Manual for assistance.
I would highly recommend CCS for their systems, and for the very helpful and pleasant staff when you have questions.
Simply the best there is out there!
Brian S.
I had been a customer for the past 28 years. I recently sold my business and strongly recommended the new owner to continue using this company. I never had one issue concerning the way they conducted business in 28 years and that says a lot! The new owner is continuing with them as well.
Thank you for all the years of great service!!
Complete Security Systems has been great to deal with. They have been quick to respond to our needs, professional and prompt. Dealing with Brian, Lauren and Craig to name a few have been a pleasure. Thank you.