Columbia Marriott Review

Before I start, I will preface by saying that even though I hate the way they recently made news, this review has nothing to do with the sad fact that Marriott Columbia turned away a family seeking shelter from a natural calamity. My review is based on my experience so far after having stayed there for several months every week almost. Front desk staff is rude at best. They don't know how to treat their customers especially ones who frequent the property. I will spare folks from the details of actual events but i wouldn't stay here if it wasn't so convenient for me.

Great location. Good customer service. Comfortable bed.

Great location, easy to get in and out of the city. The staff was wonderful. The hotel is well maintained. The beds were very firm, too firm for my liking. The food was good. I, especially, enjoyed the view of the sunset.

Beautiful hotel, very well kept and has great service.

Beautiful downtown hotel with nice roof top bar. Rooms have historic feel with old hard wood floors, yet modern as bathrooms have white subway tiles with TVs in each bathroom. Staff is wonderful and accommodating providing upgrades when available.

This is a very nice clean Hotel. The Marriott staff is very courteous, professional and willing to help out anyone there. Also the bar knows how to make a great raspberry mojito.

This hotel is old. There were water stains in the ceiling and the furniture is dirty.

This is a beautiful hotel! It's clean and has a lot of comfort items to make you feel at home. We're in town for a stressful event and coming back to this room was very peaceful.

Very nice hotel. "And spacious" per my kid. The food was incredible, the pool deep, killer location. "No hottub" per my kid :)

Ignore the 1-star reviews - many of them are from people who didn't stay here and spammed this hotel after a bad PR story.

I live out of hotels, and this one is fantastic. Extremely friendly staff, excellent service, delicious food, and beautiful facilities. It's worth it.

Location was excellent for bringing together coaches from around the state at a central location. The convention center had plenty of space to accommodate our group of 200.

I shared room with another State officer. The bellman did not use luggage rack from the closet. Instead he put 2 dark bags behind the large TV screen. I never looked there and freaked not finding the materials I worked on for2 months. The garage readers would not let me use the Free pass. I had to use a credit card. $28 for 2 nights.

This is the nastiest Marriott I've ever stayed in. The front desk associates are rude and unhelpful. If you're wanting to stay downtown anywhere other than this place, will be well worth your dollars. Anyone who rates this place with 3 stars or higher, obviously has never stayed in a Marriott and knows a Marriott are held to higher standards than what has been displayed at this hotel. The hotels needs to be renovated and upgraded. The front desk staff needs to be replaced or given customer service classes.

It's Okay good hotel for tourists, it's in the Center of downtown columbia and working distance from most fun/center of attraction

Rude staff. Not a film friendly place. We stayed a night to film an interview and after we had everything set up. They went out of their way and told us we could not film. It was Saturday morning and nobody around so we we were not bothering anyone. Pick a different place if you want to be treated good.

Great location, clean rooms, VERY friendly and helpful staff. Came here for a small conference I helped put together and they really helped us. I left off one star only because sometimes we d receive inaccurate information. For instance, our guests were told one night that the breakfast buffet would be open in the morning and it wasn t. The breakfast menu is just as good or better than the buffet. Try the Fried Green Tomatoes Eggs Benedict.

Great receptionist, all so friendly and helpful. They all accommodated every need that I might have had. I will definitely be back and enjoy another wonderful stay here.

Got lunch at the restaurant. Amazing food. Jeff the manager is amazing. He made our visit fantastic.

The Marriott is located a couple blocks from the state house. Very convenient location in downtown Columbia. Great service and amenities with an indoor pool. There's a self park deck connected to the hotel making parking easy. Great concierge lounge open for breakfast and happy hour for guest with status.

I am slightly surprised. And disappointed
...this is what Marriott flagship brand has become. Courtyard and Residence are better, cleaner. Columbia deserves better than this.

Great place, I see why they hold the event there every year

Entire hotel needs to be renovated. Bedding linens worn. Carpets need replaced. Am a Marriott Diamond level member. This hotel not up to standard.

Loved It. Very Nice Staff... For Got My Phone Had To Go Back And The Front Desk Attendant Was Very Helpful. I Got My Phone.

Was great. The event staff were very nice and helpful. Glad we were hosted there.

Kim and I got a great tate here last week. Rooms are clean and modern. Staff friendly and nice

Our rooms and accommodations for the event are fantastic. The front desk staff is pleasant. My biggest complaint is that the hotel restaurant is horribly overpriced, understaffed, rude and nasty. We waited 40 minutes for undercooked food after waiting for cold coffee and warm tea for 20 minutes. We were late for our first presentation in the hotel ballroom. How can you charge nearly $200 a night, host conferences and not be prepared to accommodate guests? The best part was watching a man in a three piece suit be seated by one of the cooks because there were no hostesses or waitresses on the floor. Embarrassing!

I love Marriott and this is a great hotel and location.

great location. great staff. I had no problem the two nights I stayed.

Rooms are dated - 70s vibe, popcorn ceiling with smoke covered yellow walls. Gross room

The hotel itself has alot of amenities, but the rooms weren't modern and not cleaned properly also I found fresh red lipstick on my towel so that raised a red flag for me. Also my room was next to the highway & train track so it was very loud and difficult to adjust and rest. The stay was not suitable and I would never return!

After reading some of the reviews I expected much less than what I got. I found clean comfortable rooms with pleasant helpful staff. I'm not sure what the 1 starers were seeing but I give 5.

I love the staff at this hotel. We've had a few meetings here and if there has been an issue with anything, they have been on it and fixing whatever needed to be fixed in a timely manner. I don't always get that service at other Marriotts so thank you! The front desk staff is amazing too. They will go above and beyond to assist you in any way they can. The rooms are nice...beds are comfortable. The restaurant on site has some great food...their shrimp and grits are out of this world. I do wish you served espresso type coffee drinks in the morning. I don't like going to the starbucks at the Sheraton!
Maybe one day...

Decent stay, nice and convenient area. However, overpriced and difficult to navigate around (the hotel is linked with another apartment building). Rooms could have used a little TLC too. Overall, nice stay and service.

"Great burgers and entrees, not to mention daily specials."
"My mom ordered duck and they cooked it perfectly, medium rare."

Good downtown location. Easy walk to the Capital. Main Street has several good restaurants and bars.

Good besides the seemingly ruined scanners for their parking garage, and the fact they can't handle the gay people that are around for pride in October. :)

Stopped in looking for some help after losing the heel to my shoe after 9PM. The front desk staff found some super glue and shared it with me without hesitation. 5 stars for helpfulness and friendliness. Thanks front desk staff!!

Very nice hotel. Would recommend. Went here for a wedding.

The one in this particular city is below standard of other Marriott facilities I've been to in other states. My room heat did not work, then it was fixed but ac didn't work after that. No offer of another room. No upgrade, poor view. Least service I've seen as an ambassador. Likely won't be coming back here. I am usually in town for 8 to 12 days monthly.

Older property but still very nice in the heart of south Carolina

Great Thanksgiving day buffet. Staff were awesome and food was delicious.

This place is so awesome only thing is missing in the room is a microwave nice pool place where you can exercise and workout treadmilln ok parking

Went to the Hub attached to the Marriott to get a friend. Nice hotel and apartments.

Nice property. The only issue I encountered is upon check-in, I was given a room that was currently occupied. Facilities, gym, pool and location was great

It was ok didn't have a micowave in the rooms and need to have complimentary breakfast enjoyed it though

Great Location in the Heart of Downtown Columbia.

Very nice hotel right on Main St in Downtown Columbia. There were no bellmen that we could see, so the valet attendant found us a cart and helped us with luggage. Room was clean and was a unique layout being on the end of the tower which we liked, but could use some updating.

The concierge lounge was great. We went up in the evening for drinks and they had some hot and cold snacks and deserts. The comp breakfast in the lounge in the morning was very good. Nice place to relax.

The best part was that as soon as you walked out of the hotel, you were in the middle of the Famously Hot New Year's Eve Celebration. Could not ask for a better location.

Had drinks in the bar later, but they had no late night food menu. You would think they would, especially New Year's Eve.

Old and outdated. Disappointment from the way when it was the " Marriott" but, they do still charge like they're the "Marriott" ! Ha.

Nice hotel. Could use better parking and renovations.

Always wonderful. Staff was very nice there for awards ceremony for my daughter. They did a great job

It was a good hotel but not up to the standards I've come to expect as a regular Marriott patron. Positive- The hotel interior is beautiful and rooms nice. Negative- rooms don't have microwaves or fridges. The parking is awful, being in a public garage that you pay an extra charge to use as a hotel patron, and the standard free breakfast materials you find common in most hotels costs extra extra here. On different days, the evening staff was friendly and helpful but the morning staff was short and dismissive. I would highly recommend trying other hotels in the downtown area.

Very good staff. Check in was great. Food is good, rooms are ok. My only issue was the sound insulation needs to be better. I don't need to hear my neighbors using the bathroom.

Alumni meeting room. Room was comfortable, some lobby and restaurant noise can be heard in the conference room. Facilities and lobby were nice.

Was pretty good overall, stayed there for a friend's wedding, beds are comfy and the place wasn't too dirty. Friendly workers at the bar who were always checking on us. Would stay again.

Very professional staff, always available to attend to whatever needs you have. Highly recommended!

Walked in with my daughter who is pregnant (due any day) to use the bathroom. Front desk supervisor would not allow her to use the restroom since we were not guests. Have stayed at Marriott hotels many times for business but this one brief visit will stop me from using Marriott in the future.

Huge, Clean, Classy...this facility have a restaurant, boutique, huge ballrooms, huge gyms, indoor pool. The rooms were average size but the bathroom seemed small. The check in was easy and staff was nice. It was clean through out the building to include the hallway floors. Would definitely recommen staying here.

Conveniently located close to downtown and the Capitol building

The friendly staff made my stay truly exceptional. The Shrimp and Grits were amazing, as well as the Chicken and Waffles. Outstanding!

Great place to stay.Friendly staff,clean rooms,great price for the package.the location is amazing resturants and shops in walking distance.

The hotel is nice and the amenities are great, I just don't understand why there aren't Microwaves in the rooms. I'm staying at the property on a business trip for 12 nights and would love to save some cash by eating in my room, a small microwave would have helped with that.