Colonies Reviews

Beware of the online reviews about that company, I think there are some fake ones considering the customer service doesn't exist at all, especially for the roommates system (colocation), any review that claims otherwise and seems to be written in a similar way to a previous one is probably fake.
That company does everything online and doesn't respect the French laws. I don't think they ever visit the flats they rent. Anytime you tell them about issues they tell you "the owner" decided as if they had no power at all, a big lie considering "the owner" isn't even specified in my contract, and that wouldn't be legal at all since the responsibility is theirs.
They never visit by themselves but they claim they can send people anytime (third parties) with their own keys which is totally illegal unless all the roommates say they agree to it. They didn't do it in our flat since they didn't have the keys (the lock broke when I arrived, and they paid for a replacement but never came to get the spare key even though I had warned them, which forced me to welcome somebody who was appointed by the owner to estimate the value of the flat, something which has nothing to do with the customers), but he had entered by himself without authorisation in many other flats.
I chose a room in a shared flat and completed the application with all the necessary documents, it was approved, but even though the room was still available when approved it was never reserved, they pretended it was for my own good so that I still had choice even though I was perfectly decided. When I was called, the flat was taken, the only option I had was an opening which meant I would be alone in the beginning, it was more expensive, and I was told to open a housing insurance for the whole flat, even the empty rooms. Unfortunately it didn't end up there, it took three months for them to find roommates, and my room didn't have access to the balcony as advertised, which I had proof of.
Last year they rose the rent in a way which is illegal in France for four rooms (more than the maximum rate allowed, IRL).
Between January and this summer the flat emptied and was not filling up. They were applying huge discounts in other similar flats for the first months which I don't think is legal, so in the end we were only two, and paying a big share of the insurance.
Pissed by that situation I tried to make an arrangement with them because the situation was clearly unfair, to switch rooms since I wasn't even in a room that fitted its description, and it's small and noisy. Not only they tried to make me pay for that, but they asked for a bigger amount than what is written in the contract and insisted about it for months even though I had told them about this. When finally they accepted they were asking for an illegal amount, a scam, they didn't make the least gesture (why would I pay for a problem they are responsible of in the first place, even fifty euros?) and suddenly the room was taken when the flat had not been filling up for months!
Their new "joke" is to hide the amendments to the contract, which are a modification of the contract and that they are forced to give, and tell the newcomers they need to take an insurance for a flat that is already insured since two years ago.
They never accept their responsibilities, never try to find a solution to proven issues even when they are informed of the laws that apply. They like to "explain things" saying everything is done as should which is a very poor argument when you have just been told which article of law was broken, when, why, citing it, giving proof...
They even went all the way to deleting exchanges we had made in their interface in an attempt to delete proof. A really surprising thing to do when on the brink of a legal procedure, when all the proof I need is on my computer and has been sent with acknowledgement of receipt to government officials to prepare it.
If they do that to me, a French citizen, I can only guess how they treat the numerous foreigners they have as customers who don't know anything about French laws...

Colonies is the best housing solution provider I have come across! 😊 The website is so easy to use, and the aesthetic is pleasing. I found my dream apartment within a few clicks. The rent was affordable, and the listing had accurate information. The customer support team was attentive and responded quickly to my inquiries. I couldn't have asked for a better experience!

I recently used a service similar to Colonies and had a terrible experience. However, when I came across Colonies, I was pleasantly surprised by the level of professionalism and service they provided. The website was user-friendly, and the whole process was smooth. The team at Colonies ensured that all my queries were answered promptly. Overall, I had an excellent experience with Colonies and will definitely consider using their services again in the future.

Colonies provided me with an exceptional renting experience. The website was easy to navigate, and I found the perfect apartment in no time. The customer support team was friendly and helped me throughout the entire process. The apartment was in excellent condition and had all the amenities I needed. I am extremely satisfied with Colonies and would highly recommend their services to others.

I recently moved to a new city and was in search of a good place to stay. Colonies came to my rescue! Their website is user-friendly and intuitive. It was easy to browse through available apartments and find one that suited my needs. The rental process was smooth, and the support team was responsive. I highly recommend Colonies for hassle-free apartment hunting.

Colonies is a reliable company for finding housing solutions. I had a decent experience using their website to find an apartment. The process was straightforward, and the staff was helpful in addressing my concerns. The apartment I rented through Colonies was clean and had all the necessary amenities. Overall, it was a satisfactory experience. I would recommend it to others.

Using Colonies to find my new apartment was a breeze! The website is simple and straightforward, making it easy to navigate and find suitable apartments. The rental process was smooth, and I didn't encounter any issues. The apartment that I rented through Colonies was clean, well-maintained, and had all the amenities as advertised. I am pleased with my experience and would recommend Colonies to others.

I'm extremely satisfied with Colonies' service! The website is user-friendly, and I found the perfect apartment within minutes. The entire rental process was hassle-free, and the customer support team was responsive and helpful. The apartment itself was in excellent condition and had everything I needed. I highly recommend Colonies for anyone in search of a comfortable and convenient living space.

I absolutely love Colonies! 😍 Their website is so easy to use, and I found the perfect apartment within minutes. 🏡 The rent was reasonable, and the whole process was hassle-free. The customer support team was quick to respond and provided all the necessary information. I would highly recommend Colonies to anyone looking for a comfortable and convenient renting experience. 👍

I had a great experience using Colonies' services. The website was easy to navigate and the customer support team was very helpful in answering my questions. I rented a beautiful apartment through Colonies and everything went smoothly. The apartment was clean, well-maintained, and had all the amenities I needed. I highly recommend Colonies if you're looking for a hassle-free renting experience.