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R
3 years ago

Horrible , no basic communication . poor informati...

Horrible , no basic communication . poor information , time consuming and never can give a straight answer . I was ignored when I responded to an offer and latter was told it was no longer available , no apology . I eventually chose to enrolee on a second choice course but due to lockdown restrictions no longer can attend . Let them know in good time was again ignored and passed from pillar to post phobed off etc. Eventually was promised a refund but despite giving them all they need was left in the lurch despite assurances from Phil Jones (and coms with Maria ) I'd get refunded .
In short they would try the patience of a saint .

l
3 years ago

Tidy college, great facilities, great caring tutor...

Tidy college, great facilities, great caring tutors and helpful. Especially my course tutors for Business Administration Mrs Alison Freter and Mrs Kelly laFlamme God bless them. They are truly committed to their job and l love their teaching method, I think that's great.

K
3 years ago

this college is not suitable if you drive a vehicl...

this college is not suitable if you drive a vehicle being as they do not have suitable parking facilities for where the college is situated ive had to wait 2+ hours to get a space plenty of times before getting a space in which i might has well have not come in

L
4 years ago

I love my College I had a teacher Caithy Tong neve...

I love my College I had a teacher Caithy Tong never forget her.She was best teacher ever in my life.Every day when She entered with her smily face in Class can't forget her method of teaching was amazing.When she spoke I understand that words which I never heard before always love her saty blessed Cathy where you are.

M
4 years ago

Good

G
4 years ago

The course itself and the lecturers were amazing. ...

The course itself and the lecturers were amazing. Can not fault the teaching staff at all. The administration side however is absolutely appalling.

As CELTA graduates, we need our qualifications no later than the last week of August as the academic year begins in September for our positions abroad. After waiting weeks and weeks for our certificates, a classmate and I went to the college to ask for them in person. We discovered that our certificates had been sitting in the exam room since the beginning of July! Not only did we not receive them that day because they needed to be "logged into the system" (Something which I hardly expect would take any significant amount of time) we had to return another day to collect them. I logged an official complaint but heard nothing about that, except the standard waffle from reception.

Further, as of today, the 20th of September, some graduates STILL haven't received them.



Disgusting. I wouldn't recommend on those grounds alone.
Also; one of the young male receptionists was utterly obtuse when asking for help initially.

Seriously, is it hard to pick up your phone and dial the exam office mate, or do you spend all day patronising to students?

R
4 years ago

A great place for having your dreams and aspiratio...

A great place for having your dreams and aspirations crushed by the sheer incompetence of people not being organised. Who conducts and books interviews for courses that are full? Absoloutely disgraceful treating prospective future students like this.

C
4 years ago

Good

S
4 years ago

Where do I even start...

Where do I even start...
I only attended for a year instead of 2 because it was a complete and utter shambles! Half of the students enrolled onto the same course as me dropped out before the summer as well.

1. It took the course leader 7 months before they realised the tutor we had for our biggest assignments wasn t teaching us properly. Therefore we had to complete two massive assignments all in one go with little guidance.

2. Linking into point 1, as well as these big assignments piled on us, we had 2 exams to sit with no time for revision, but we still had to start the work for year 2 because we didn t have time! Ridiculous.

3. For one of our exam units we were left without a tutor from November until 3 weeks before our exam in May because the tutor we did have was needed elsewhere.

4. Didn t take my mental health and well-being into consideration, even though they were the ones who messed up the entire year.

5. We just got told to get on with assignments and the only help we had was from the assignment briefs, which really was just brief.

6. One of our tutors for another unit sadly passed away, and we were left without lessons for that particular unit for 2/3 months.

7. No guidance for work placements.

Furthermore, with these points listed above I really couldn t bring myself to enrol for year 2 of the course, so I dropped out. It felt like the entire course staff were working against us.

M
4 years ago

Awful staff with no work ethic. Unhelpful do not p...

Awful staff with no work ethic. Unhelpful do not provide basic facilities for students. Unlike most universities or centres for higher education Cardiff and vale college make you wait until half term to see if you are entitled to council tax exemption when all students at other places receive this at the beginning of term. The staff at the desk are rude and lie to your face. Staff here are so unwilling to help students that it is giving the college a bad name.

I have had issues with student finance which were out of my control due to the colleges lack of organisation which meant I had no money for a very long time. This was because the college hadn't bothered to check whether or not I was attending when I had been attending from day one.

Do not attend here if you want your child to learn.

M
4 years ago

Yos

C
4 years ago

Tried several time to find a English class for my ...

Tried several time to find a English class for my Wife but unfortunately is night mare, they call me to go there but once the they don t have any information about. looking like they are lost most of the time.
Too much misunderstanding , all the time we talk with a different person.

Coleg Glan Hafren

Coleg Glan Hafren

3.2