Coastal Windows Review

I can't give this vendor a 5-star rating. Although they did a fairly decent job taking the order and and okay job demo'ing the old windows and installed new windows, there is the small details that they tend to miss like asking permission to use our rubbish can the window demos, not putting down a drop cloths indoors while the window demos were taking place or putting down wet drop cloths indoors - oh and they forgot to remove the clips for the old window screens. Caulking around the windows had to be re-done for two windows, but they did a good job for filling in the caulk for two front windows that required much filler. For attention to detail I would give this vendor a C- or D+

UPDATE: The company's higher ups are doing their best to correct the mistakes of their workers, but it should've been done when they were hired and properly monitored. I think they thought my dad was an easy sell and didn't think to follow-up with their workers' quality of work. However, I will give them an A for customer service which is being done after the fact. I think when dealing with different customers, you need to think outside of the box especially elderly or old customers - it requires more hand holding and follow through with the workers doing the work. If you're elderly parents are working with Coastal Windows, I'd recommend stopping by the house and checking the work before paying the last check.

Erik was helpful and concise. Highly recommend buying local from them

Great people...great service. Great windows for life ;)

Looking for replacement bay windows. Didn't find what I wanted.

I wasn't sure what to expect, but I like what I got. The windows don't look like the other windows Coastal installed in my building and I had limited options due to our AAO rules. The total cost was expensive and it took six months from down payment to installation. The three technicians were professional, courteous, and knowledgeable. I haven't "lived" with the new windows yet, but I am very satisfied.

For our near ocean, streamside home Coastal's 16ft pocket glass door/screen system has been the perfect feature connecting our living area and lanai. It's excellent design and quality construction has served us well for 16 years ( nearly 11,000 opens/closes) of reliable use. Very impressed that this company not only manufactures but also provides in-place maintenance when needed.