We are new to Virginia Beach and are very pleased that our builder installed a security system as part of our new home. Josh Preston of Coastal Security Group has been very professional and responsive. He gave us a one-on-one demonstration of all the features and functions of our new system. For the system, it is a great value.
FANTASTIC. Stellar customer service. I worked with Josh for both my townhouse and new house purchased. Josh knows his business very well and through simple questions and answers was able to set me up with the best ideal system. I prefer companies with a DCJS license,and their techs are ALL certified.
Here is my scenario, new house and I had a very important business meeting,I just moved in and securing the house was a top priority. Josh did a walkthrough with me, and I gave him my house key to hand to the technician.
I have so much ABSOLUTE TRUST in this company I gave them my house key so they could install while I wasn't even home!!!
Install was clean, any drilling debris was vacuumed up and wiped away clean,attention to detail was precise and Paramount. I had requested a few cosmetic things "if it was possible" ,and the technician took it upon himself to go far and above to make the lines and hardware clean and well put together. My key was left where I asked it to be when I returned home some hours later,again, stellar service.
Call Center Command: the folks that call you if an alarm is triggered. Polite, quick and to the point once you verify who you are via code. Tell you exactly what was triggered and how.
Outstanding Customer Service-Outstanding group.
If you want an affordable,reliable,secure system go with these guys.
I've done security work around the world,in some pretty bad places, of course I'm going to be astringent.
Josh and the guys at Coastal are Great.
Go with this group,you won't be disappointed.
Long time business client, over 30 years.....first rate security service!
As I was shopping around for a home security system I knew I wanted to go with a local company and Coastal Security Group came highly recommended! Josh came out to my home and addressed all of my questions, concerns and security needs. Glenn came out and did the install and was very professional and neat and tidy. He walked me through the process of using my keypad and doorbell camera (which is awesome!) As a more than satisfied customer I recommend Coastal Security Group for your home security monitoring needs!
Scott showed me the system and went over all the options with me and helped me pick out the things that work best for my application. I had my system installed by Will. The installation was painless and quick. He took the time to walk me through the system and ensure I knew how to use all the options. The controls for the system are easy to use and have many options. Only one issue came up that was taken care of quickly. I recommend them highly to all my friends and coworkers.
***UPDATE***
This is an update on a previous review. We were upset at the initial lack of communication, but once Coastal came to the house, they did a fine job in making sure things were right. They wired things correctly, explained their work, and left making sure things were in good shape.
By all accounts working with them was a positive experience.
******
Our current experience with coastal is abysmal. The lack of call backs?
After easily 4 or 5 messages, all of which were never returned, I get an operator who eventually schedules her staff to come out, then 2 hours later they call back to postpone the work. We ve been waiting close to a month for them to do some repair work and simply explain some wiring choices.
They did the wiring and security in our new home, and we had to hand hold them through the entire process. First they did the wiring incorrectly in our office, installing the wrong jack in the wrong room. The security system isn t functioning (luckily we re not paying monthly for it, yet, and may not).
Finally we have ancillary and redundant ports spread out throughout the damn house that we can t so much get an explanation for. The jacks of which we didn t request, and for the jacks we did request, no one seems to know why they aren t there, or where the adapters went that support these random ethernet jacks.
I ll update this review when they actually come out to do the work, but in the mean time working with Coastal has been nothing short of an awful experience.
Customer service is #1. I have always been able to contact someone if I had a question with my service or equipment. The security system was installed by builder and the sales rep Josh helped me upgrade the equipment for my needs. The tech Robert has never failed me and helped me understand the system for the best results.
Great security system and company! Josh Preston is super knowledgeable about the products and services. He has been very helpful throughout the entire process. Office staff is great too! Can't go wrong with this company.
Coastal Security did a wonderful job setting up our new home. The consultation was informative and thorough, even for a tech geek like me. On installation day they set up a new touch door lock, garage door connector, touchscreen control panel, new door opening detectors, and a new motion detector with minimal fuss and all very clean. I'm very happy with their service.
Everything was absolutely fantastic from the very beginning to the very end. I would recommend this company and this staff to everyone and anyone interested. The system work fantastically as well.
EDIT. WHAT STARTED OFF WELL HAS TURNED QUICKLY. I was promised all services remained under one price. Well, minus cameras now. This is not what I was told and I cannot wait for my contract with them to be up.
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