Very happy with my first contact with this clinic. Very friendly welcome. Very empathetic doctor, taking the time to explain things. Coming from another region, I was impressed by the good organization of this establishment.
Hospitalized urgently for an unclear pathology (atypical symptoms). The diagnosis was fast and effective. The surgery department is competent and kind. The only negative is that this hospital is the only one in a radius of 30km and is in an area where coverage by hospitalization insurance is maximum => sometimes difficult to have a single room and emergency services often quite heavy .. .
Passage to the emergency room for a member of my family, waiting 5 hours for radio and diagnosis but pleasant and attentive staff despite the pressure in this covid period (2nd wave). Thank you and good luck to these front line teams, I hope the hierarchy is with you too, congratulates you and encourages you as you should.
However, the Ortho service changed the way the medication was taken (type and frequency), which prevented the person in question from sleeping while it was their usual treatment.
Never seen such kind and respectful staff in emergencies
Sent by my ophftamologist in May 2020 to treat glaucoma and since that time more news for the future ?? it's late August 2020.
Deplorable reception foul. Incompetence of nursing staff. Arrogance and contempt for the patient. Change jobs. If you don't have an ounce of humanity or an ounce of respect for human beings, do something else with your miserable life.
Too long wait in the emergency room.
More than 3 hours of waiting for a sprain
This clinic has the level of a field clinic but not a clinic ...
bad diagnosis and deplorable home ...
Courage to the nursing staff !! Thank you for being here
Clinic where we go in for a plaster cast and we go out with our feet in front, on the pretext when 2 years we are hospitalized for the same pathology we ask the family if it takes therapeutic relentlessness, so that at 3 refused intensive care and let people die, bunch of dirty rats
Hello,
The nurses in the internal medicine department are rude, haughty. The department head is not listening and take part for the staff without knowing the version of the patient. Please stay away from answering me that I can file a complaint. I know full well that you are not taking action
I worked there. Even dying, I'd rather crawl to another hospital than stay at home.
A real mess unimaginable the employees themselves do not know where the services are when it degne you answer it sends you anywhere obviously always in a bad mood more the home is even worse those who pay in cash wait longer that those by card one time out of two he does not even find your appointment when c your turn to the home must still wait until the hostess finish their private conversation without forgetting to make you understand that you disturb hospital not recommended
Probably the worst hospital in Belgium ...... a one year old baby needed 2 stitches. We waited 3 hours (between 8 p.m. and 11 p.m. in the waiting room and no one came despite our numerous reminders.
A real scandal. We went to UCL and in 15 minutes it was settled ... This is not the first time. Avoid this hospital at all costs if you have the choice .... Unheard-of incompetence. Worse than the underdeveloped countries .... One star is still generous tops
I love and I kif
Similarly something from ENGINEERING
Sunday, July 21st, crowded emergencies. Urgent super smiling, radio technician very nice, the nurse (Sandrine) who made the plaster with the adorable emergency ... well even if it was long seen afluence nothing wrong. More
that then! we cut you at the reception and this in a repetitive way! no way to reach a dying parent!
I have been very well cared for over the past ten years, doctors up to par and nurses doing the impossible despite an obvious work overload
I had the opportunity to be hospitalized several times (trimaleolar fracture) and then to attend the orthopedic service assiduously. Of course, sometimes the wait times can be long, but it's not that common. On the other hand, the staff is particularly competent and attentive. Another thing: my last daughter was born in this clinic and we have only fond memories of her.
I don't think it is possible to put more than one star at this clinic ...
I don't even know where to start.
My stepfather has been hospitalized several times in recent months for cancer.
After immunotherapy, he is told that he can go home and that if he has any side effects, he should come back as quickly as possible, which happened 2 days later. He was transported by ambulance and despite this, despite his well-known case, despite indescribable suffering, he stayed for hours in the emergency room, first a few hours in a corridor !! Then in a box to finally be able to be transferred to your room the next morning !!!!
When he could hardly move, he would put his meals on the table and come back to fetch him some time later without, of course, touching him since he could not move to the table!
I understand that it is not the nurses' job to feed the patients, but all the same, there are things that can be put in place to help a patient who can no longer eat alone!
Fortunately, my mom spent a lot of time at her bedside to feed him as much as she could.
And there, the height of the roof, while my stepfather was dying, someone stole his wallet from his drawer !!
Already I find it shameful, money, we did not care a bit but there was his paper in it and we needed it for all administrative procedures.
We have reported it twice but no research has been done to at least try to recover the papers!
In addition, we obviously did not tell my stepfather that he had been stolen, what would it have been for ??? Well, a nurse couldn't find better than telling her !!!! Imagine his condition!
And as if that were not enough, this same nurse dared to tell my mom that she had seen her with the man's wallet in hand the day before !!
You have no empathy in this clinic, no human sense!
I do not wish anyone to end their days with you!
You should be ashamed, nothing justifies all your shortcomings!
My stepfather unfortunately died but at least he will have spent the last two days of his life in Bois de la Pierre in palliative care where the nurses really cared for him, as with us, his family!
I am sad and disappointed that he could not have gone there before, so he could have avoided everything that you did to him!
As it seems that those who give their opinion say only evil, I allow myself to say that I think only good.
Avoid at all costs, even to make more way and go to Namur for example. I had heard a lot of stories here and there but it is a member of my family who saw it: medical errors on medical errors (not even diagnostic, omissions).
I will never go there, I would not want for anything in the world to be "cared for" by these incompetent
Already been hospitalized and followed in several departments and have been well cared for. Very nice staff.
Deplorable maternity service. Psychologist to be fired.
My son couldn't stand their milk and they let him scream. I did not receive any listening or help. They had my son removed by the saj because they didn't want to change the milk and help my son. No follow-up or understanding. It's deplorable not to help a new one in distress
They kicked a patient I know to the street at 4 Am! And got even more sick!! They could ve waited till morning, till he actually can find a train back home where he can treat himself from severe stomach pain that they failed to treat or even diagnose !! Shame , really shame
This hospital does not deserve any stars. We are taken like numbers and not humans and especially in emergencies! There should be regular checks.
I also point out that the gynecological service should be avoided as much as possible! Forced to run after the gynecologists for more explanations. The doctor doesn't bother to call back to follow up. For my part, I am very unhappy with Dr Petre Valcu.
I have been there many times and have absolutely no complaints. Quality service, kindness, .... To recommend!
I just wait 3 hours in the emergency with my doctor's prescription to see a gynecologist urgently, I send trainee, emergency doctor and no gynecologist is it who decides whether it is necessary or not but where do you go -I have never seen such a mediocre service and I repair without having gynecology and with my pain
It is 3hr 'in emergency' to note that my twisted ankle is a sprain and put a shapeable ankle. It took 6 different people to welcome me, 1r interview, 1r dr, 1 RX, 2nd time Dr, 1 nurse to put the ankle ...
Very well received at the covid screening service (special mention to the lady who performed my test).
Thank you !
Hospitalized 8 days in visceral surgery. A very competent surgeon. Dr. Bernard Majerus. The staff on the 3rd floor also.
Reception staff (woman) rude reception (at 0). Barely a hello. Speak with co-worker next to cases involving other patients. Quite contemptuous looks ... in short, we do without!
Totally saturated hospital, much too small. Parking, telephone waiting for RV when not busy, waiting at the counters, ...
Sad experience in internal medicine 4th floor wing 4. Doctors supposed to inform families about the condition of their loved ones between 4 and 5:30 p.m. walk through the hallways without seeing anyone. You can wait an hour or more without catching a glance. A white blouse passes, in a hurry, indifferent, a door closes, that's all. Then, with a little luck, a pithy, evasive, angry, haughty response. First we are transparent, then we are intrusive. Poor of us, simple ignorant people.
Nurses and all the staff qualities kindness smile helpful. Perfect food successful operation only positive. Thank you I will come again. ...
For me, it was my reference hospital ... everything was going well for consultations, but during my last stay, I really had no luck, bad diagnosis ... post op deplorable follow ... and rights of the patient shamefully violated !!
The maternity staff is super nice. Otherwise it lacks a little corner for dad in the delivery room for long work. But no, we will not choose her motherhood according to this criterion. And the staff largely offsets this tiny detail.
Warning !!! Scam !!! We went to this hospital for our child and we were not told that the doctor was deconvented, and impossible to know because we were directed directly from the reception of the hospital to the waiting room. The rates are exorbitant, much more than in a private hospital. What was the surprise to discover an astronomical bill for a consultation. The billing staff have no empathy and will not listen to you when you explain things to them. They will only tell you: "We have the right to do this", so beware !! I deplore all those practitioners and hospitals who are nothing more than health merchants who are much more focused on the money they are going to make on your back than on the objective of trying to treat you. It is deplorable that the INAMI authorizes such practices.
I was operated 3 times in different services and each time I was very well looked after. Nurses are caring and efficient. Physicians knowledgeable and extremely kind. My mom died of lung cancer and I must say that we were very well supported in this difficult time.
Waiting for emergencies can sometimes be very long, but they do what they can between alcoholics, drug addicts, imaginary patients and real emergencies. But the care is effective. I do not say that I go there with pleasure, but with confidence.
I recommend without hesitation this hospital.
Courage to the nursing staff !!! We are with you wholeheartedly
Very quickly taken care of and very attentive to the needs I am 15 years old and I was hospitalized for 2 weeks at the top
Indeed, if I could put 0 star, I would. I took a blood test, I did not receive the bill until a few months later, even a year, in the meantime, I moved. What they found best to do is contact a collection company. I tried to dispute, especially, that I always pay my bills on time, moreover, I had the experience in other hospitals (Erasmus, for example) where when they make a mistake, they cancel the interests even if the company bills them. Here, their answer: we will not pay the interest charged by the collection company. I continue to challenge, I am told the person who is dealing with the case is on leave. But do not worry, the file is blocked, the interests will not run. Result, a few months later, an agent of the collection company passed today and I went from interest of + - 30 euros to 63 euros! Basically, I PAY THE INCOMPETENCE OF THE INVOICING SERVICE 63 EUROS! I did not know that hospitals now became finite capitalists ....
I will not go into details, but the quality of the specialists there also leaves something to be desired, I will not mention the pulmonologist I had, looking condescending and incompetent ... If you can avoid this hospital, it is worth better make the trip to other hospitals in Belgium much more competent.
Ashamed after a car accident I am refused an MRI yet with urgent prescription from the doctor wait 1 year or go the world
Clinic back and pediatrician ok
Arrival in transfer in Koala unit
Staff (midwife, nurse) in neonat and koala super, but a lack of communication. Pediatrician who contradict, gyne who does not know the record .. And then feeling quickly shipped home!
ON THE OTHER HAND I DECEMBER THE EMERGENCIES HERE,
I will not advise this hospital Unfortunately more negative than positive one or two doctors stand out but otherwise blah
Reception in emergencies very very unpleasant by the secretaries of the registration
Is the emergency car park "open" every day of the week from 2:30 p.m. to 6:00 p.m. for COVID-19 screening with a request for analysis from a general practitioner?
If so, would it be useful to post the additional information on your site, don't you think?
Regards,
Arrived at the emergency at 9:15 a.m., and still no result at 4:00 p.m., well done and continue to do nothing. For emergencies, nothing changes, but for intensive care, for the staff, courage and thank you for everything you do , , be considerate of you.
Request a blood test. The results were to be sent to the doctor and home. Didn't arrive at my house. I call. Not even apologize. ... There is a minimum I think!
The doctor of the hospital consulted against said the diagnosis made in the emergency room 17/5/2017 ...
The waiting time in the emergency room is horrible !! Not to mention the very rude staff ... more than 6 hours of waiting for an echo of the hand. The doctor doesn't even touch your hand, he doesn't look at you, doesn't listen to you, it's fantastic !! You go from one room to another to finally tell us after 2 hours, you have to wait for us to come looking for you ... new rule if you leave without being consulted you have a "fine" of 15 supposedly for administrative costs, it might be necessary not to make people wait between 4 and 7h wait 7h !!!!! It's almost a working day. But what is that!! It is good to offer us a beautiful hospital but rather than repainting the walls, hire more staff!
All the pastries are at least two days old ... We have the impression of eating plastic. It's really shameful considering the prices !!! They should order fresh every morning. I didn't even finish so disgusting. I'm so sorry to say that but it was really terrible !!!
if you feel like dying then go with your eyes closed! even the staff themselves say that the management is really rotten
Beautiful at the dawn of the progress of beautiful new buildings for our convenience I am patient in this Clinic and super well cared thanks to the Personal Caregivers and Medical
Doctors and EXTRA staff
I am 84 years old, a doctor, and I find this hospital to be recommended for being treated and treated for many years. In addition to the skill and friendliness of all the people I met, it is always a smile that welcomes you: for me it is the hospital "smile"
T
Accepted for wrist pain. Went out 3 hours and 6 x-rays later with a bandage. After 2 weeks, the pain persists. So I'm going to see an orthopedist. Consclusion: FRACTURE of the radius. THEY HAVE NOT SEEN ANYTHING!
So I used a broken arm for 2 weeks without immobilization.
Waste of time and money! We play with our health.
far too many trainees we pass from hand to hand my file already seen in 2 days two different gynecologists and trainees in addition to finish its does not reassure me too much for my imminent delivery by cons thank you to the gynecologist doctor malvaux who takes him time to explain well and very conscientious.
Worse and worse.
Some doctors deserve slaps and we can clearly see those who are there for the money. Good cleaning is essential in the rows.
Respect for the patient is sometimes a beautiful utopia with a hint of I do not care and a pinch and contempt.
Edit: they lose as a bonus the medical material brought by the patient who is then himself to repay the material ...
Excellent clinic. Taught in physical medicine this year and in surgery last year. Everything has always been very good. No complaints.
Receptionist unfriendly and far from friendly. Arrange to know where to go without going through reception ...
Friendly and courteous staff. Fast and efficient appointment scheduling system. Very clean. Doctor listening to the patient, who informs well and not stingy explanation. The only downside is the parking lot which is too small to serve the hospital.
I was not very long hospitalized at the psychatric service I am fybromyalgic, I have nothing to say to the psychiatrist who followed me on the contrary, but the nursing service is below all my roommate is 5 times nothing has been done to face this problem, once we put bars on his li the next time nothing, no decoordination between the different teams! moreover nurses are totally disrespectful to the sick (see the movie "flying over a nest of cuckoo" so I think it would be high time to review the operation of this service and those who are responsible but I thank my spy for the care he brought me
I know the clinic since I was 8 years old and I have almost 53. It is in this place that my dad was saved from death and that my mother gave birth to the sister, I followed movement by having 5 cesarean sections and several operations. I tried another clinic that moved but nothing to do I always come back to Ottignies one could even say my second home so much I spent time there and again now. I am really satisfied with the different services and I did it. So no I will not change!
Zero, very archaic at the reception ...
No longer in my area, I tested the union LLV / Ottignies / Jodoigne.
Zero, deplorable service, I had to wait 6 weeks to have an appointment, already, then the D days canceled for mechanical failure of the doctor, they barely insisted to warn me, I had to do 60 km for nothing.
He gives me an appointment, 3 weeks later so 9 weeks, time to heal ...
So I decide to cancel my appointment, as always 3h to answer, then 1h of waiting, then be hung up on the nose ... BRAVO
I am 40 years old and I have never known that ... my misfortune is the only orthopedist in the region (to my knowledge)
Several passages with good and less good n as everywhere else we can not please everyone, 2 doctors who seemed more to trainees because not professional they lacked the experience, 4 super competent doctor and with whom I continue to go there, making multiple appointments for the same day super conciliatory operator, service home al deplorable entrance "to avoid", welcoming service and informs you kindly on the road to follow
In summary more good than bad
Shameful not to announce the number of people in the telephone answering queue!
Patient not followed suitably due to lack of staff and time. No coordination at the level of information and instructions.
I reproach the fact that if you arrived late by a few minutes hardly know if we agree to receive you but when the doctors are 1 hour late don't know it serious
Place rather pleasant pity that they intend to move what I do not understand besides seeing that they enlarged the site?!?!
very competent surgeon, nurse to the little saints, nouriture no complaints
Good points:
- The nurses are very cute!
- Everyone is in a good mood, whether in emergencies or on the floors. Even when I was doing a radiology, the radiologist released me two three valves.
- Everything is new and modern, you feel safe. We almost want to go back (I said almost)
Negative points:
-When I had to have a transfusion and the nurse tried to do it, he even started to sweat. Finally it happens.
Some doctors urgently prescribe drugs a little fast. Ask your pharmacist or your doctor if you must take these medications.
5 hours in emergencies ... including 4 in a crowded waiting room, I do not call it "emergencies" (on the other hand, they can not help it, considering the number of people who come there when they do not have a real urgency, but it's so much more convenient and less expensive than going to a doctor ...)
Sent to emergencies by my doctor, I want to thank the team for its flexibility and hospitality. I have been dealing with competent practitioners, who interposed me in their planning to do me medical imaging exams, or immediate treatment. Great hospitality and professionalism!
Clinic of reference for Brabant.
The continuous evolution of the facilities is really appreciated by the patients.
Congratulations for the new wing of buildings and the extension of the car park.
Sad observation! 5:30 'to have the result of a scanner and a blood test !!!! Result given in the doorway by a doctor who tells us that a nurse is going to remove the catheter .... 30 minutes later a nurse arrives to More
presonnel not friendly at all to the billing service and to the appointment service to scan. we seem to disturb them!
I regret Braine L Alleud.
Very good experience following a day hospitalization. Quick registration even if there were a lot of people and, in the department in question, a friendly welcome and quick processing.
Hospital well organized, I have been treated for very severe asthma for over thirty years by Dr. Lebrun who saved my life and although living in the Charleroi region my children were born in your maternity doctor More
No one in the emergency arrive at 7am supported at 7:30 am and at 10 am we are still waiting for the pediatrician to our little 3 month! Go to Namur is quicker finally
I am looking for a Student job, I hold a Bachelor in Biomedical preferably in the laboratory. And currently a master biology student at the Catholic University of Louvain. I had sent my CV and the completed form to the saint pierre clinic in Louvain la neuve and the secretary suggested I contact you. So in November I filled out the Student job form online and I applied, but always no answer . Do I have to deposit in person?
Refusal to take care of my 6 week old baby in the emergency room on the grounds that there were too many people! Bravo, a real shame. I went to Tirlemont where he was immediately taken care of and he had to be hospitalized! I will never go to Ottignies again.
too long delay in case of emergency to reach a telephone call able to give information on a case of urgent care to operate or not given his age and general condition of the col du femur!
Went to do stitches in the middle of the night, not very fast but the doctor did his job well, thank you!
Clinical owl, apart from a dermatologist a little abrupt, we have always been happy with the care received stomato consultation, gynecology and physio including, since 5 years it is frequent.
Very good services, thanks to all these courageous doctors, I am still alive
The entire emergency department and the paramedics are extremely professional: efficient, fast, but nevertheless calm during communication with the patient. I have deep respect for these people, congratulations and courage!
PS: the covid19 security measures were perfectly respected.
cspo.be
