ClickAway Computers Review

Click Away was the best tech experience I have ever had. After spending hours on the phone with Apple tech support and not return phone calls to resolve my issues I contacted Lawrence at Click away for help. He cam to my home the same day in an hour resolves all my issues. Simply the best tech experience ever. Thanks Lawrence.

Took in my iPhone 11 Xs Max Pro to Clickaway, super smashed up, after I found it on side of freeway (flew off of the roof of my car ). I went in hoping to get my data retreived bcus clearly the phone was no longer in working condition. Juan took a look at my phone and said that it certainly was possible.
It took about 2 weeks, after ordering parts, and thank heavens he made it happen . It was about $200 for retrieving the data.
I also received an iPhone 11 Xs Max pro replacement device through my insurance, and just my luck, phone fell off my bed, cracked the screen above front camera, before I could put a screen protector on it.
Took it in to click away, where they replaced the screen within a couple hours.
Was about $330 but thats the price you pay when you dont go thru your insurance (to not exceed your insurance claims).
Thank you guys so much and especially Juan for doing such an incredible job with such delicate devices. It was such a relief to find Clickaway that way I didnt have to drive out of town for repair.

Always amazing! ClickAway Santa Cruz provided the service and knowledge I needed to help me with some upgrade items to a stock iMac desktop so create a super fast incredible machine that runs a virtual machine constantly. Work flow speed progress achieved! Thanks a ton!

For some reason, I essentially got the Mac version of the MS blue screen of death. First time that happened in 30 years of using Macs (vs the 30x/day on a Windows machine - just sayin'...). My friend searched on Mac repair and found Click-Away. Lawrence answered the phone in 2 rings (that alone would get a 5-star rating from me) at 8am. I took it in and they were finished fixing it at 4:30. Fortunately it wasn't a hardware problem, just something with my main directory. All the guys are really helpful and friendly and my MacBook Air is running about as fast as it was out of the box. The $199 price tag is a small price to pay for essentially saving my digital life. I'm glad I found another small, local business to support. And, they have another store in the Freedom shopping center, which is great for those of us in the south county. And great to be able to call (will wonders never cease) and visit a down-to-earth, less electronically snooty version of the Apple store.

Can't say enough good about these guys. They've been my go to for years whenever a problem with my computer is over my head. When I got a mother board with a fault and couldn't figure out the problem they diagnosed it and contacted the manufacturer for a replacement. The only time they've ever taken more than 48 hours was when they had to wait for that motherboard to ship to them. Best in town and extremely knowledgeable.

ClickAway Computers exceeded my expectations far and wide. Absolutely on top of their business customer service (Rick), communications, service and value. I made a call on Monday afternoon, and discussed my situation with the "sound" output on my "Vintage" MacBook Pro (late 2013 as deemed by APPLE....LOL!!!) They told me to come over and they'd take care of it. I arrived, checked in with Lawerence. Luckily, the part was in-stock, and about 2 1/2 hrs later they called and told me it was ready to pick-up. WOW!!!! PLUS... the price I paid, was LESS, then the estimated amount quoted. I'm a newby to Santa Cruz, and I paid attention to the "Reviews" on the companies, and I chose the perfect company to do business with! Thank you ClickAway... you will receive new business with my recommendations already. :-)

I went in several months ago because my computer was having issues due to the motherboard failing. I initially brought it in for the $49/hr price , just to be able to determine the source of the issue and hopefully know what part to replace. They called me after the hour had passed and told me they literally had made no progress on even diagnosing the problem, and requested I pay an additional fee (roughly 100) so that they can find the source of the issue. I figure, might as well, maybe theyll fix it and i wont have to spend anything. Wrong. When I came back to pick up my PC, literally nothing was fixed. I asked if they determined the source of the problem. Nope. They proceeded to tell me that the only solution to my problem of only one usb port working would be to purchase a usb hub from them. FOR 70$. I needed my computer that day so i cut my losses, bought the hub, and cried myself to sleep. Now my computer is nothing but a Frankenstein that i wasted over 200 dollars on to be told its unfixable. Oh and when I asked if the Hub was returnable if it didn't work, the employee was super disrespectful and said "Well if youre planning to return it in a few months, no". And the cable for the hub broke a week later anyways. I'm not trying to gain anything from this review just please, dont waste your money on this service.

Once again, in a relationship stretching back decades, ClickAway staff gave critical help this time in completing a daunting software adaptation to my partner's out of warranty Dell laptop after a SSD replacement she and I had done. You can count upon the staff's thoughtful and creative assistance.
They are well managed and have generous policies that accommodate the needs of all customers.

I knew who to call when I ran into some internet troubles. Eric came and like always they know the best and quickest ways to solve your problems.I have used ClickAway for other issues on different devices and have always been impressed with their expertise and professionalism. Eric was knowledgeable and explained every step of the process. I have no doubt who to call. Thanks ClickAway

They were able to repair a broken component on my laptop, saving me from having to purchase a new computer. The labor rate was incredibly fair and the job was done in three business days when I had been warned that it might take up to a week. Everyone that I interacted with either directly or over the phone was professional, courteous, and very helpful. I would trust them with future component repairs without hesitation.