Cleveland Marriott East - Winegardner & Hammons Review

We have been attending our church services here. This is an amazing place. Nice and clean and beautiful decor. Front desk workers are so thoughtful and welcoming.

Excellent staff. We had a large business conference and the whole experience was fantastic. I highly recommend this place.

Nice hotel, good location for business meetings. Temperature of lobby and restaurant was cold and rather uncomfortable. Hotel needs designated smoking away from front entrance area. Had to walk to front door through cloud of cigarette smoke from group smoking outside too close to building.

The atmosphere at Cleveland Marriott East, was very welcoming. We had a great experience.

My family and I have stayed here twice within a few weeks. Although all amenities are still shut down the nearby shopping within walking distance was very nice! No housekeeping for stay over so I would suggest possibly bringing your own disinfectant. Staff was very friendly but the young blonde at the front desk who couldn t even call my room to let me know our food had been delivered from DoorDash and could care less what I was saying wasn t very pleasant. Other than that great stay. Very nice Hotel.

One of my favorite Marriott hotels....great staff!!

Clean nice rooms, very comfortable and well decorated lobby. The convention catering is also really great.

Stayed two nights and front staff was really friendly. Clean, affordable stay.

Nice lobby area and meeting rooms for professional events

We had originally booked 2 nights but due to my husbands job we only stayed 1, it was a last minute thing. The front desk girls are just so friendly they make you feel welcome the instant you arrive. Everything was clean and felt comfortable. No complaints here! Our kids loved the stay too! Definitely recommend

Excellent service theirs even a guy that wipes ur butt when ur done peeing in the bathroon

First time in Cleveland and glad I booked this hotel. When I checked in the gentleman at the front desk escorted me to the elevator and gave me a quick tour. The room was newly renovated and very clean. Ordered breakfast in the morning and they were out of Hot Chocolate and I said tea would be alright. When room service was delivered they had ordered a Hot Chocolate from Starbucks and said it was on the house. It's truly the little things. I for sure will be back and recommend this hotel to everyone.

Here for a church conference and appreciate that this hotel is very accommodating and in such a convenient location with so many places to eat within walking distance. The room we were staying are right next to the elevator (convenient) but the bathroom was too tiny for both my husband and I to be in for there the same time (not so convenient).

Always great service at a Marriott hotel. 2 thumbs-up.

Nice place, clean and friendly. Stayed there as a guest at my cousin's wedding, had a great time.

Easily accessible off the highway and very pretty reception hall.

The facilities here are actually wonderful. But I was pretty frustrated when the bar charged me 33 dollars for a pour of woodford reserve only after pouring the drink. They didn t have any sort of spirits menu so how would I know they were marking up their pours to half the price of a bottle. They didn t tell me it would be that much before they gave me the bill. As a frequent Marriott member, I feel robbed here.

The room was clean and quiet. However, when we arrived, the room smelled like body odor. Also, our room service breakfast was cold. They also forgot our coffee. We called to notify them and they did send up another pot, but it was 20 minutes later. Overall, an okay experience.

Service was excellent and the room was very clean. Had a slap for the weekend holiday and room was very affordable.

Sliding glass doors in bathroom were weird and offputting, especially the 3 inch gaps..peek a boo, I see you! Clean, friendly service, nice pool.

The hotel was very nice and clean, and the location, in particular, was good because of nearby restaurants and such.

Nice hotel, but failed to look at my profile to ensure I had a feather free room. When I called to get new pillows, they said there were none left.

Great updated hotel. Nice M club lounge. TVs in rooms are huge!

I attended a lunch event. It was very pleasant and the food was really good.

Was a moron and forgot a suit/shirts after a wedding at the hotel. Talked to a few people, including Michelle at the front desk, who were all extremely helpful and understanding. Located the suit and shipped it back to me in Michigan! Thanks!

Event staff was great they were professional and nice

Stayed here for a conference... it wasn t the most up to date and skip the restaurant.

The hotel isnt worth what they charge per night
There weren't any bedding for the pull out bed for our sons. We called the front desk and asked for sheets and blankets they took forever and once I called to see what the problem was the gentleman at the front desk said housekeeping had gone to the wrong room (next door to us) and left the sheets (that our sons had to use and sleep on) outside the wrong room's door on the floor. I brought it to his attention that that is not good customer service and why would he leave sheets on a dirty, nasty floor where people walk on with their nasty shoes. He really didnt have an explanation and didnt replace the sheets.
Customer service wasnt the best!!

We had a very nice stay. The staff were all very polite and helpful! The bartender Mike who worked on Saturday and the one who worked Friday night whose name escapes me were Fabulous!! Will definitely be back!

I am here very regularly for business. There are always one or two large parties or conferences going on and the staff handles it with grace. Beds are good. Supportive but soft. Pillows are standard Marriott feather...I do t love them but I ve seen worse :-).

I am always greeted with my name and thanked. I am always well taken care of with a smile. I m spoiled rotten by the staff at Cleveland Marriott East.

Good place to go kind and hard working people and always ready to help you

The restaurant was great in the service was beyond great.

From the moment I walked in the staff made me feel like a king and right at home. The room was clean and affordable and it's in a great location.

Dirty sheets. Dirty bathroom. Construction in the adjacent room.

I recently attended a professional gathering at the Cleveland Marriott East. The banquet was quite nice, and the food was yummy. The biggest drawback would have to be the audio in the main hall where the keynote was given. The audio was terrible and really detracted from the presentation.

The remodeling they did makes this place look stunning. Beautiful job

Beautiful hotel. Not too far from Hopkins International Airport. Friendly front desk. Clean rooms. Workstations in the lobby. Nice conference rooms.

My daughter and I stayed on the evening of 3/8 for a sports tournament early the next morning. We checked in around 9pm and wento the lounge for a snack. When we came back to our room the key would not work. I called downstairs and they asked me to come down and get a new card . I did, came back and new key did not work. Call again, go back down, those keys don't work either. They send maintenance up. SOmething is wrong and lock is malfunctioning. They need the lead engineer to bring the key to unlock my door. Great, where is he? He's home in bed. Only three people in the entire hotel have access to this key. Because it's certainly convenient to leave a guest and her child in a hallway until after midnight while we wait for the engineer to show up. While the Maintenance man and lead engineer were very nice and extremely apologetic (the front desk was not), it is unacceptable that we had to wait nearly over one and half hours to get back into our room. You're in the hospitality business, correct? Well, you failed your customer big time and the only thing I was offered was 5,000 marriott points. Completely unacceptable. I should have been contacted by a manger at the very least. I won't be back.

Staff was friendly and kind. Amenities are really nice and food is very good for a hotel

My company does business with the Marriott and I was visiting to drop off some holiday gifts for the staff and thank them for their business. It is a beautiful hotel and the people there are extremely nice and pleasant.

Please thank Ray for assisting us a microwave and his attentiveness and great service! Also thank the staff as well. Very professional and courteous ! As in my previous post, I would've given rating 5 stars..Wasn't the staff fault for disruptive guests whom kept us up. I called the front desk and it appeared handled for a while...didn't want to keep calling...will visit again !

We travel a lot and have stayed at many Marriott hotels. Check-in was easy and the employees were very nice and efficient. There were four adults staying in one room, so we made sure we had selected two double beds. When we went up to the room, we were given a king size with pull out couch. We also noticed there was a spot for a small frig, but there was no refrigerator. We went back down to get our room changed. The receptionist said our two double were requested but not guaranteed, even though it was in our confirmation email!! I've never heard of this!!

We went back up to make the pull out bed and found no sheets. We called down and said they would bring them up. We waited but no one showed up! We decided to pick up sheet on our way back in, since we had plans for the night. When leaving to go out, we talked to the employees at the front desk. They said they would call us if something became available. Nothing became available so two of us had to sleep on the couch!

The next morning when checking out, my husband talked to another receptionist. She said our problems had to do with the way Expedia booked this room. I've never had a problem with Expedia. Not very happy spending almost 200.00 on a room and had to sleep on a pull out couch!!

The Norman Family Reunion was hosted at this location July 13 thru the 15th, last weekend. Overall I enjoyed the facilities, as I am a Marriott Rewards Member. The room was nice, clean and fresh. We slept very well. The catered food provided as part of the family reunion served in the main ballroom was not. The chicken was dry, and covered some red sauce that sat on top of the chicken like a toupee. At first cut into it the chicken, the entire top came off in one piece, (separated from the chicken)? Reminded me of a bald guy removing his toupee before going to bed. For me, the best part of the meal was the salad. The cheesecake looked and tasted right out of the freezer after the thawl. I know you can do better? This was certainly was not the memorable experience I was expecting from the Marriott Corporation. My wife and I had planned to stay two nights but after the food experience we checked out Saturday @ noon. If I had hosted the event and the food was like this, I would have requested a redue or a partial refund. I am the planning Manager for our Event next year in Cincinnati. I was considering your sister facility in West Chester, Ohio. After the experience at your site, it's back to Sharonville Convention Center for 2019. Sharonville hosted as mentioned by other family members, the "Best Family Reunion Ever", simply because of the food experience. It was First Rate. I hosted my 45 class reunion in 2016 at Sharonville Center and garnered the exact same response, "Best Ever".

Great front desk staff. Smell of garbage coming from the service elevator outside our room. Really great lobby.

Hidden fees for deposit, wifi, and "free" breakfast. Not really free of you have to pay for it. Pool is tiny. Sure there is something better in the area.

Got what I expected. Not bad but not to fancy. The best I can hope for for what I paid for. Average at it best.

I was satisfied with our room in almost every way. Room was clean and orderly, king-sized bed was nice and cushy, even sofa sleeper was comfortable. Bathroom was ultra modern, with glass doors, and square sink and handle. I loved two-headed show head, one for tall people and one hand-held for short people (like me). Minor observances - Section for hanging clothes and suite case was a little snug but workable. Refrigerator was nice but did not keep soda/water cold as I would like. Over all I enjoyed my stay.

Great venue for professional event/dinner. No readily available free Wi-Fi.

I was lost, on the way to a wedding shower about 11:45 AM, and stopped for directions on Sunday, Aug. 24. The staff at the desk was so helpful, printing out directions for me from the hotel to the shower. Thanks to them we arrived in time for the luncheon and all turned out well.

While the hotel itself is very nice, the service is lacking. I have a 9 day trip out here for work to visited a distributor and was offered a special rate and breakfast voucher. While my coworker recieved this I was told I could have the rate but was not eligible for the breakfast vouchers. Requesting a wake-up call is ridiculous they forgot to write it down and have only call 1/3 days I have requested so far. When trying to resolve I was hung up on by the front desk. While they have offered a sales representative to assist me, she can not match the offer my coworker has for some reason. This has been an exhausting trip with rude and unapproachable staff that talk over you. The only redemption is their excellent chef. I am sorry guest must get past the lobby to experience his work.

This was my second time staying here 2 thumbs up every time. I can tell they take pride in who they hire great staff.

Very nice hotel. Clean and pleasant. Courteous staff and the breakfast is great.

The Marriott hosted the Warrensville Heights annual senior luncheon it was excellent the Marriott always do an excellent job in hosting our luncheon I look forward to it every year great job

Amazing hospitality, room clean, very reasonable price

Fantastic hotel!! Walking in you see how beautiful and clean it is. Every single team member was exceeding our expectations. Great stay

Very nice and clean, breakfast simple but good, fresh fruit, nice people.

A decent Marriott, but from the design it feels more like a Marriott Courtyard. The restaurant is nothing special - the fish is not good but the steaks are decent. No wine selection to speak of and the bar is not very nice. The rooms are spacious and clean and overall this is a rather new hotel. There are some basic restaurants and malls in the vicinity of the hotel but for fine dining you need to take a drive. The reception staff is friendly but a bit too buddy-buddy for a professional hotel like a Marriott.