Our practice has been using Clearwave now for 2 1/2 years. We like how it frees up front office staff to do other tasks as well as giving the ability to handle our high call volume and so much more! The majority of patients love that they get to check-in in just 1.5 minutes or less! Clearwave staff have only been amazing!
Collection and Sharing Your Personal Medical Data. Their privacy statment says: Paragraph 7.c: "You agree that we use the information we have collected from you to enable us to display advertisements to our advertiser's target audience." 8.a: "We may disclose Personal Information to the following types of third parties and for the described purposes:" "Identify management providers for authentication purposes." "Marketing providers who send you communications on our behalf..." 8.b: "We may disclose Personal Information that we collect or you provide..." "To contractors, services providers, and other third parties..." That's just part of the data collection read the privacy agreement. If you agree to this your medical information may be available to anyone willing to ask or pay.
Clearwave excels at providing patient registration kiosks here at The Eye Care Institute in Louisville, KY. Our average check-in time is 2 minutes 40 seconds, over 30% of our patients use the mobile check in option and the percentage of patients who default to manual check in is considerably below 1%. Clearwave suggested we have 1 kiosk for every 50 patients per day and that is more than adequate (we could probably have 1 kiosk for every 75 patients). Most importantly, as the first Clearwave user with Nextech as the PM, I was concerned about software integration; however, Clearwave met all deadlines and kept all promises, making software integration so easy! Clearwave has exceeded all expectations.
We recently installed 2 Clearwave kiosks at our ophthalmic center to assist with patient check in. Super smooth transition for both patients and staff. Clearwave supported us during the entire set up process, making sure we did not have any surprises after installation. All support requests are responded to immediately and the communication between the technical team and the clinic is fantastic. The kiosks have helped us to get more accurate information from our patients and allows staff to spend more time working directly with patients.
Clearwave has been a wonderful partner. They are responsive, knowledgeable and very helpful. I've been working with various Software Vendors for decades and Clearwave is truly exceptional when it comes to Customer Service.
Fantastic front desk check in solution. Exceeded our expectations and our patients love it! Absolute game changer for accurate and efficient patient registration. We implemented kiosk in our MD VA and DC offices almost 3 years ago and we could not be happier with the product and the A+ service we get from Clearwave's support staff.
The staff and customer service are amazing! The kiosk saved our patients approximately 20 minutes of check in time.
We have used Clearwave Kiosks in our offices for a couple of years. Clearwave has decreased demographic and insurance errors and increased onsite collections. We find the service of the Clearwave staff to be excellent. We could not be more pleased. Sharon Bromley, CEO Chatham Orthopaedic Associates
I got to use one of these at my Doctor's office recently. The hardest thing was getting my license out of my wallet!
It's by far the most advanced check in system I have seen. It's private, fast and easy to use. I was able to check-in in about 1 minute for my doctors visit, compared to 5 minutes when I check in anywhere else.
Finally Doctors are getting more advanced with tech stuff outside of the operating room
clearwaveinc.com