4 years ago
Stayed here earlier this year and it was absolutel...
Stayed here earlier this year and it was absolutely fantastic! We rented the big suite and enjoyed many fine amenities and accommodations, a big tub, rooftop hot tub. Right in the middle of Boston s downtown, there are many great food choices and a great area to just walk around and take it slow. Feels like you re stepping out of your townhouse and into the city for the day, and not your usual hotel experience.
So we decide to stay here again, and the overall experience was relatively similar except for a new $300 charge that they hold at time of checkout. This is a totally new thing and honestly came as a surprise as it is absolutely nowhere on the website, in any of the clauses (read through everything and double-checked, IT IS NOT THERE). There is mentioned a 45 dollar and full deposit charge made at time of booking, but we were charged a hold of 300 arbitrarily, AFTER checking out. They say that it has been reversed, but it leaves us over drafted in the middle of Boston. If we hadn t already secured our tickets home, we would be stuck here with no money or place to stay or way home.
The clerk who was on the phones ignored (yeah, she pressed a button to put the call to voicemail) our calls when we called under the number on our reservation (my partner s number), but when we used my number, we got an answer IMMEDIATELY.
Seems to me like a way to weed out customers who cannot afford extra things, a small, disgusting gesture of gentrification.
I work HARD for my money, but I guess I don t keep enough money in my checking account for them to randomly auto-draft/refund and don t deserve to stay in such a nice place, even if I can afford the room.
Once again, no mention of an additional three hundred dollar charge at time of checkout. Other people have complained about this in previous reviews. RETURN VISITORS BE WARNED.
Very disappointed as this place has all of the makings of a great repeat-destination, but the new help/management/policies just pushed me away for life.