City & Hackney NHS Trust Review

Very nice and helpful staff at RA office! Many thanks Idris for your help, it's a pleasure to deal with you.

Great hospital - been treated a few times here and good example of first class NHS service :)

Adam corfi is the great and most amazing trapiest. Loved his care for patients.

Very rude and disrespectful male receptionist receiving calls on 29-11 at 11:00 am. Is a shame this hospital doesn t care about customer service for patients in need.

Very respectful and friendly reception and very good doctors

Desmond, the physiotherapist is excellent. Professional, punctual and efficient, he certainly knows his craft and manages to address everything in the limited 30 minutes provided. Assisted exercises, advice, hints and tips, booking me for their gym classes etc - he's absolutely brilliant and deserves to be promoted. If you're thinking of going here for physio, request Desmond. The physiotherapists and trainees are also very good with their classes, particularly Naisan Dehghani , Kane Healy, Flora Nugee, Tom Bennet, Akpewhen Ighomuaye and Juanita Jacobs - They all deserve mention.

I was given a appointment for today after I got there the security at the gates asked me what I was needing. I explained to him that I was given a appointment for today with a physio Marie she is a EPS physio. I was given over the phone for 8.30 am with her .
I am not very happy with the way that they are treating me as a patient at st Leonard s hospital London

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Im still new to the area, I googled nearest hospital and it directed me here.

Upon arrival this morning, I explained to receptionist, I'm feeling light headed by breathing is irregular and my chest has strange pain I've not felt before.

Her response with Zero concern, "you need hommerton hospital, buses stop outside".

Embarrassingly bad service given its a hospital.

The reception lady was so rude (the young one). I did a walk in got there before 9 and have been waiting an hour, I asked the lady how long her response was people have appointments and are seen for different things and your a walk in, yes I realise that but I got here early to be seen within the walk-in time and I m still waiting. She just proceeded to go back to typing. Absolutely rude and she clearly needs to be trained in customer service

Amazing physiotherapy team! I have been seen by Ruth, who's been very thorough and made the whole experience pleasant. All the staff is really helpful, it doesn't even feel like you're in a hospital in the traditional sense.

Their phone service is absolutely terrible especially in the physiotherapy department! I have been coming on and off for a year plus or so but before that years ago I used to help my mum call and even then service was bad and clearly hasn t improved. The staff need more training on phone etiquette and just call waiting in general.

Had physio here twice (knee and back) for problems I've had for years. The physios (Kristina and Andy) were brilliant, really nice and informative. I'm now pain-free and can't thank them enough for their expert help.

This is not a hospital like the name suggests. There are no doctors here that can see you. They just send you away. I called before going to see if I could be treated here and they lied to me.

Don't pick up when you phone and when they pick up she was very rude to me shud not have some one like this pickings up call for like this shame on her

Worst security staff at the entrance gate, I got shouted for dropping a patient near the entrance. Security staff by the name of Steve started shouting with his highest voice for dropping a patient near the entrance, this is unacceptable...