What is worrisome is the increase in my account, the rich can pay but not the poor ... I went to the new store, they took good care of me ... but they raised almost forty dollars ... I cannot pay ........ $ 93.46 was enough with thousands of sacrifices only internet and basic channels ..... I am looking for solutions ...
State of the art xfinity store. OK on street parking or parking garage across street. Take a number to wait your turn.
I love this store. The staff is always great and extremely helpful. Brandon was great to work with. Helped me switch out my cable box and set me up with a new cheaper plan!! Thanks Brandon!!!!!!
Friendly staff and good customer service. The free parking is behind the building.
Pity ... an employee I add channels that I do not want. , nor siqjiera I see tv is more x my dad, I get a bill x $ 352 I want to close account and they do not leave me until I pay that amount, now since yesterday we have no cable the box does not work. I need to go for another one that would be 4 times. And sinp serves send me a technician and they charge $ 70 ..
For the first time ever my services at comcast was outstanding. I cant remember the young lady name but I know it starts with a L, she delivers quality Thank you
Good operator. Sadly the don't pay you back when you finish the contract with them....
Pleasant, attentive and professional, quickly and satisfying
Attention is the worst they treat you as if you were not people
I visited the store yesterday to return some equipment. The representative instructed me to sign in and be seated. Several people were approached to be helped, some whose names appeared on the sign in sheet and a few that walked in. After, I questioned the representative as to when I would be helped, she reviewed the sign in sheet and said that I would be called after everyone on the list had been helped. The reason being was because she said that I signed in in the wrong spot on the sign in sheet.
They need a sign to tell you to sign in. Everyone is working , so you have to figure it out or hope someone feels like being friendly. Cust service was working fast.
It doesn't matter if the store looks good and the guys are nice, when you get home you will realize that your service is BAD, really bad. Do yourself a favor and find another provider, and online one.
Great wifi connection lol considering the staff are under trained
The skinny lady from Santo domingo, I forgot her name. She was very helpful and very knowledgeable of the items...
Make sure you have a lot of time to spare if you come here. Service is incredibly slow.
and that company is useless the cable is too expensive that company deceives you says a price and then another is to hook everything is a deception does not work I give an ooooooo
I HAVE HAS COMCAST FOR YEARS IN ONE PROPERTY, I RECENTLY MOVED AND MY HUSBAND WANTED TO USE ANOTHER PROVIDER, I DISAGREED. I MADE AN APPT FOR SATURDAY, 7/20/19 FOR THE NEW PROPERTY, THE ORIGINAL PERSON WHO TOOK DOWN THE INFO PUT IN THE WRONG ADDRESS FOR THE NEW PROPERTY, I FOUND OUT ON SATURDAY WHEN THE SECURITY INSTALLER WENT OUT HE ADVISED THAT HE COULD ONLY WAIT AROUND FOR 15 MINS WHILE I MADE A NEW APPT. HE LEFT, THEY GAVE ME AN APPT FOR TUESDAY, 7/23/19. WHEN I CALLED TO CONFIRM, THE APPT THEY GAVE ME WAS FOR THE FOLLOWING SATURDAY WHICH I ADVISED THE "SUPERVISOR" THAT NO ONE WILL BE HOME ON SATURDAY. VERY LONG STORY SHORT, I MIGHT HAVE TO GO TO ANOTHER COMPANY SINCE THEY SEEM TO NOT GET IT CORRECT. ADDRESS OR APPT.
(I GAVE ONE STAR SINCE IT DID NOT LET ME POST UNLESS I DID)
MELYSSA M.
MIAMI, FL
The site is very cozy, beautiful and the treatment was wonderful.
Staff was great and attentive at trying to fix the issue. Xfinity mobile however is a different story.
I was waiting 40 minutes And they talking to each other without taking care of anyone and very bad attention
The humanity of its employees is admirable it is a lovely place I love xfinity store
This new store in Wynwood is NOT helpful. You have no idea there is a sign in sheet unless you literally look on a desk AFTER someone finally explained the process when I had been standing for several minutes. I decided to approach someone behind the counter and I guess they decided I was giving them attitude because he kept gesturing me to "go that" way.
There needs to be someone at the door in front of a desk as soon as you walk in to provide directions/service.
Customer service needs to be trained because it was sorely lacking in all 6 employees who were in the store.
Very nice experience, staff very helpful and friendly.
Pleasant, professional & prompt customer service. Very nice business with security. But they dont follow directions well.
Usually in and out quickly - however the last visit the machine was broken and I had to go to customer service.
I have been here, in a comcast/xfinity/molie store with comcast employees on the phone with comcast, no can help me with anything. 4 hours today, 5 hours yesterday, and about another 6 hours in total. Been trying to get a phone since December. Comcast is a joke.
Didn't have to wait too long customer service was great
I went to be helped with an error in my account and the man who treated me was unreasonable (He told me that to be able to have service in my new home I had to pay the debt of the person who used to live there, I find it very bad attention to client, in addition to that he will treat me very challenging, and then call Comcast and they helped me, it's a shame that over the phone they treat you better than in person.
Worst customer service ever.
Manager told me to leave, Threaten to by force, Incompetent employees .
Rude and out of place.
Fast service super efficient and minimal delay Congratulations very good attention
It never seizes to amaze me the amount of people that still walk into these stores. Having said that, I went today (Tuesday at 10:30 am) and was in out in <10 minutes. I was very much impressed with diligence and service.
electronic equipment when choosing and for all tastes
The attention from the staff is very good, they attend to all the concerns you may have, although this makes the process a little slow, because they take a lot of time with a client so they can not go to this store if they are in a hurry; there are bilingual staff, do not worry about that, the site is very nice; the waiting time at the end of everything will not be so bad.
Enjoy cable it's clear, but i been calling them for 3 days and it's hard to get customers service. Then when i get customers service the phone disconnect
I went in to upgrade service and was willing to pay a little extra for what I wanted and wound up cancelling service. The young lady who helped me was both inconsiderate and unprofessional, chewing on her lip as we spoke and talking me out of what I wanted. You would think the people there would be willing to provide you with additional service. Instead, she suggested I get a Roku stick so I can download apps. I have a smart TV that already downloads apps so I am not in need of that. I had also told her for some reason the xfinity stream did not work and was will to P
AY additional to get a cable box. She discouraged that as well. So, I went home, cancelled my streaming service and signed up with another provider. Worst customer service ever.
The entire process to deliver some equipment was all very fast
One of the customer service representatives was very heplful my experience was wonderful. I would recommend that actually Xfinity store. I didn't have to wait in line for a long time. The customer service is great !
Brandon was very helpful easy to find
Nice and clean
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