CIT Signature Transportation Review

CIT is reliable, they communicate effectively, and their vehicles are always clean. I really have enjoyed traveling with them.

CIT Signature Transportation is our "go to" when planning our annual Mall of America trips each year! The buses are clean and drivers are kind and courteous and provide a smooth and easy ride. We have done our trip for 14 years and CIT is our FAVORITE transportation provider from all that we have used! Thank you CIT!!

They manage the shuttle bus for The Quarters, and the bus is regularly off schedule. They have a website where you can check the status of the bus, which doesn't work, so students are often left standing in the freezing cold not knowing when their bus will arrive, if it will even arrive.

Driving down 494, 3 of their busses (125 especially), began making synchronized, unnecessary lane changes, cutting people off many times. I went to their site only to find that it's worse than their drivers. The horrible contrast instantly gave me another headache when trying to find contact info to inform them of their dangerous drivers.

We used CIT Signature Transportation on our wedding day this summer, and were so happy with how things turned out! They upgraded us to a full charter bus that day, and our driver did a great job getting the wedding party around Iowa State's campus for our pictures. Highly recommend!

CIT provided the best service for our travel Hockey team! ALL the drivers were helpful and courteous-and took the BEST care of our players! We look forward to MANY years with them as our number 1 choice in transporting our team! Tracey Stewart-Ames Little Cyclones Hockey

CIT went above and beyond to ensure our experience was top notch. From the office to the drivers, it was perfection. I highly recommend! Thank you CIT!!

We used CIT in Dec of 2018 and Feb 2019. Could not have asked for better service. they were always prompt, friendly and helpful. Drivers were great. Will use them again

My employer chartered some busses from them recently. While riding, my watch fell off and I didnt notice until later. I was able to get ahold of them and the staff was amazingly helpful. They found the watch and even delivered it to the hotel where I was staying. They went above and beyond and I couldn't be more grateful!

Recently got picked up for a ride to go on deployment. Best part was not having air conditioning! I believe it will better prepare me for the desert........

We have used CIT Signature Transportation at our school for many years. Kim & Joan in customer service are the best folks to work with, and they have been able to help us even with last minute scheduling. Their buses are by far the cleanest and well maintained of any charter company I have used. That's why our school only uses CIT.

Wow! What a great trip, had Jose as a driver and he was amazing! Very comfortable ride.

Originally thought it was decent, but recently I travelled with them and their windows were improperly sealed, allowing frigid air to blast at me the entire bus ride. On top of this, the seats are kept in such a poor condition, the reclining feature kept activating while I was trying to avoid the freezing air. Additionally, their amenities only work once in a blue moon. Their advertised internet connection may as well be advertised as a battery draining feature and the outlets work only half the time, which also happens to only be on one side of the bus as it is.

Save money and save sanity and just carpool back home. These buses are probably from the early 2000s and haven't been maintained since then.

Bus had a mirror broken off at a toll booth enroute to Washington DC for women's March. Was dark and snowy. Driver wanted to fix mirror, said illegal to continue without mirror. Dipatch apparently told him to continue on, so he did. Felt very unsafe.
Please note that reviews by Paul Smiley, Tiffany Glass and Andy Alexander are, at times of this review, current employees of CIT and NOT customers

Horrible experience! Used only 3 times and was 2 1/2 hours late dropping my kid off the first time and 5 hours late picking up the last time, communication was sparse and inaccurate. Customer service not willing to compensate or provide any discount with all these issues, very unsympathetic. Will pay extra for Greyhound.

Took my students to NYC recently and not only did the bus have a long list of broken items: Seats that wouldn t recline, or reclined into the laps of the people behind them, no WiFi, broken speakers on the monitors, ripped seats with the stuffing coming out...etc, but the bathroom did not have water in the tank and it was the 3rd bus driver who discovered this and filled it. 2 of the three drivers were absolutely incompetent. We have video of one texting and driving, and the other one drove like a maniac on snow & ice tailing trailers and skidding. The company says they ve reviewed 16 hours of footage and has a report from the federal coach administration. But the footage does not show chaperones and Kids screaming and falling out of their seats. They are not willing to compensate us on our horrific experience, nor have they issued an apology. Can t wait to hear their reply below. I wish I could upload my footage! By the looks of some other reviews, I m relieved to know we re not the only ones reporting this horrible company.

In response to your reply: We paid for a bus that had specific convenience items that functioned: The bathroom, The wifi, The speaker system, WORKING SEATS...etc. You did NOT provide us with those items working. In addition, you provided us with drivers who did NOT keep our students safe.