Jennifer McClenahan

Review of CIT Signature Transportation

Took my students to NYC recently and not only did ...

Took my students to NYC recently and not only did the bus have a long list of broken items: Seats that wouldn t recline, or reclined into the laps of the people behind them, no WiFi, broken speakers on the monitors, ripped seats with the stuffing coming out...etc, but the bathroom did not have water in the tank and it was the 3rd bus driver who discovered this and filled it. 2 of the three drivers were absolutely incompetent. We have video of one texting and driving, and the other one drove like a maniac on snow & ice tailing trailers and skidding. The company says they ve reviewed 16 hours of footage and has a report from the federal coach administration. But the footage does not show chaperones and Kids screaming and falling out of their seats. They are not willing to compensate us on our horrific experience, nor have they issued an apology. Can t wait to hear their reply below. I wish I could upload my footage! By the looks of some other reviews, I m relieved to know we re not the only ones reporting this horrible company.

In response to your reply: We paid for a bus that had specific convenience items that functioned: The bathroom, The wifi, The speaker system, WORKING SEATS...etc. You did NOT provide us with those items working. In addition, you provided us with drivers who did NOT keep our students safe.