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CIMcloud is a B2B-first, ERP-centric eCommerce platform designed for product-centric manufacturing and distribution companies. It houses all customer interactions in a single platform powered by data from your existing ERP system, removing the need to manage disparate systems. The company claims to be the pioneer of Customer Interaction Management (CIM) software with over two decades of experience.

The company offers multiple pricing tiers including the Exclusive Starter Edition, Small Business Edition, Standard Edition, and Enterprise Edition. Plans range from 250 online transactions per month up to 5,000 transactions per month with varying numbers of worker users and customer sites. Prices start at $450 per month for the Sage exclusive Starter Edition and higher for other tiers.

The platform includes features like B2B customer self-service portals, CRM functionality for employees, and integration with existing ERP systems. It also provides tools for managing online products, content, and advanced enterprise search. Additional features include quote creation, product inventory tools, and multiple currency support.

The company is headquartered in Greenville, South Carolina, with a specific address at 2131 Woodruff Road, Suite 2100, Box 122, Greenville, SC 29607. They also list a phone number of 8642724000 for contact purposes. The business operates out of this location to serve its clients.

The company was founded in 1999 and has been operating for over two decades. It describes itself as a boot-strapped, debt-free business that has evolved its focus over the years. This long history is cited as a source of their deep industry knowledge and experience.

The company targets product-centric B2B companies in the wholesale distribution and manufacturing industries. It is specifically designed to help these businesses secure and grow sales without necessarily growing their headcount. The platform aims to allow customers to engage in self-service while keeping employees informed.

To get started, potential customers can request an online demo or schedule a personal demo. The company offers a CIM Checkup to identify CIM strengths and weaknesses. Existing customers can submit support requests via the Extranet for technical or urgent issues.

The company claims to have earned spots on both the Deloitte Fast 500 and the Inc. 5000 lists. It also mentions having a team of implementation partners available to assist with the setup and integration process. These accolades and partnerships are highlighted as indicators of their market standing.

The platform supports bi-directional integration with ERP and accounting systems like Sage 100. It also includes a proprietary Sync Tool designed to sync with your ERP. The technology is built to be open, fast, and scalable with the business.

The company states it provides 24/7/365 online access and a mobile-responsive experience. It also offers a customer portal for self-service and advanced online product catalogs. These features are designed to ensure continuous availability and accessibility for users.

The company emphasizes its unique approach of progressive adoption through a cloud-based, ERP-synced solution delivered through a single application. It claims to be the industry's only all-in-one solution with native features for B2B companies. This distinction is attributed as a key differentiator from competitors.

The company has a 4.4 out of 5 rating from 8 reviews on Trustburn. The reviews are recent, with the most recent dated November 11, 2023. The rating split shows a majority of 5-star and 4-star reviews, with only one 3-star review.

Reviewers praise the team for creating visually appealing, user-friendly websites with great e-commerce features. They also highlight the prompt and helpful customer support team. The design is described as sleek and modern, making it easy for customers to navigate.

The company offers a free, no-obligation overview of CIMcloud after requesting a demo. They follow up within one business day to schedule this. The process is designed to be straightforward and accessible for potential clients.