CIB Insurance Administrators Review

This is the worst, most pathetic insurance company in existence

Sadly I contacted them about bad service and poor service on a device replacement. This was 2 weeks ago and still have not had a reply. In my experience shoddy service with no real care for the customer.

Pathetic, useless and utterly incompetent service delivery. Been waiting over a month for replacement items after house breaking. Xbox one downgraded to 360, curve tv foe normal flat screen, 3TB external for 1TB. Hey CIB policy wording STATES " the client is to be given equal to thier loss or to be bettered". And we are still waiting for our items. Everytime we phone its always "tomorrow".

Shocking organisation filled with hypocritical, sexist and discriminatory people it seems. How many pregnant women have been dismissed ???? Ask this question and see the surprise answer!!!

Worst service ever!! A simple procedure to get Authorisation to get Windscreen chips repaired takes forever.

Bad Judgement Call on Claim, Did not take our evidence and affidavits serious, kept saying its technical and did not take in the evidance at all. Promised to change their letter to us and lied about that. After getting me to sign documents and paying in moneys as we agreed, Elsa Jordaan did not keep to her promise.

Terrible Service, arrogant only want to take you money. In 5yrs. 3 Failed excess recoveries tried to use 2nd hand parts to repair my vehicle (claiming to make premiums affordable but they only ever increase). CIB is out of touch and not to be trusted, so taking my money elsewhere and saving over a R1000 pm on my premium.

If I could give 0 stars I would.
1 month and 3 days later... my car has not been servicd.
They don't accept quotes from your local mechanic/penal beater. They dictate where you service your vehicle.

Very bad service, it is a real battle just getting a broken geyser repaired. No feedback, no service, have to phone them to know what's going on and every one of the 12 agents I spoke to has a different story. Put you on hold until you get cut-off.

Slow to respond, aggressive and generally awful to deal with. Stay away!

All great until you get to the claims part. Office ladies are terribly rude and unhelpful and make sure you are a big company as I feel they value those much more than small business owners. Will let you drive around for months in a dangerous vehicle whilst you wade through the red tape of actually getting anything fixed! So what then is the point of insurance ??