Ci Azumano Travel Review

Honored to have worked with CI Azumano for almost 2 decades. Honest, caring, hard-working, knowledgeable and efficient. Trust your business to travel better with CI Azumano.

Amy H. helped me with issues on my TDY (Military). The service was proactive and unmatched. I'm very pleased with the help.

Simply Terrible! Canceled my famalies ticketed travel reservation for an overseas military move 3 days before the flight and never informed anybody or even sent an email. Travel Agents that simply don t know how to convey the complexities of federal travel regulations and are unwilling to work with you as a partner in your PCS but just see you as another number and name.

A nip of fresh breath in the business travel industry. The team at CI Azumano is a unique group pulled from every corner of the business travel world. This is your dream team each a known leader in their area of expertise, all brought together under a ,rarely seen, forward-thought vision dedicated to being the most intuitive, agile, connected and committed travel management company possible.

Update to below: Kandi reached out today after a supervisor emailed. Kandi is saying she chose to Hold off on filling our claim for the airfare, in our best interest to try and avoid using our trip insurance.... after we specifically said in multiple calls we didn t care about using the insurance, that s literally what it was purchased for. Extremely laughable, don t use the what s best for us argument just say you didn t do your job and file in a timely manner. Still waiting to get any claim information about delta flights. And shockingly enough, only a few days after my call with her and a day after the review we got our NCL refund today for the trip itself.... suspicious like the reviews lit a fire but nonetheless, that refund has been received.

After trying to reach Kandi or anyone above her for over a month, I m just posting our latest email to every platform CI Travel has in hopes of a response from ANYONE. My boyfriend and I had the most unpleasant experience booking with Kandi, from the cabin being wrong to not knowing any information on packages we booked. But when we had already spent so much, we just gritted our teeth and stuck with CI because my boyfriends parents have booked almost 30 cruises with them. This week when I called about the information below, Kandi interrupted me continuously so I got loud and nothing was accomplished. When I called she even had to ask at the beginning did you book a cruise with us? Actually, with YOU specifically Kandi. And aside from 2 phone conversations I ve been on every phone call about said trip that was canceled due to NCL reasons. We have absolutely NO faith our claim is even filed yet with delta, as they are STILL sending emails about our flight and delays. But this has to go through our travel agent (Kandi) who booked it.

We have yet to receive any type of confirmation (outside of your verbal assurance) that our travel insurance was used to file a claim for the recovery of our airfare, nor have we received any confirmation (outside of your verbal assurance) that the refund from NCL is underway.

I am sure you can appreciate having a paper trail in these instances for the piece of mind of your customers as well as for any follow up that may be required in the future.

Please provide us with the following:

1- Written confirmation of the date the claim was initiated by you on our behalf. This can be in the form of a confirmation number provided to you by Trip Mate or a free-form letter/email from you stating the date you initiated the claim.

2- Written confirmation that our refund is in process from NCL, the estimated time we can expect the refund from NCL, and the current status of our refund from NCL. Since your company booked the cruise through NCL on our behalf, NCL is unable to provide any detailed information in regard to the refund to us. NCL stated that you, as our travel agent, can request detailed information on a) the date the refund was processed, b) the estimated date we can expect to see the refund, and c) the updated status of our refund.

If this were a perfect world, we would be quite satisfied with just your verbal assurance that this claim and refund were initiated and in process; however, this is a world where things go awry (as evidenced by the cancellation of our trip and by the unsatisfactory handling of our trip plans) and we would like to protect ourselves and our money in the best way possible and that is to have a paper trail that we can follow back to the initiation of the claim and refund. As of Friday, March 12 it will have been 52 days since NCL notified us that the cruise was cancelled and we have nothing outside of that notification indicating anything is in process to reclaim our money and we are still receiving updates from Delta in regard to our flights departing April 29.

If you are unable to provide this information to us, please have a supervisor contact us to explain why your company does not keep records of such transactions.