My account stopped working and all of my communications diverted to my wife's account. CCB will not take my call nor assist me over the phone and my local church seems unable to assist as well. It really appears that CCB only wants to talk to the folks that write the checks instead of their user base.
Knowledge Center is enormous, difficult to navigate and only answers the most basic of questions. Good luck getting in touch with support. If you don't pay for premium on-demand support your only option is to submit a ticket. I don't usually have 2 or 3 days or weeks to wait on an answer to my question. Software works well overall. Many features are NOT intuitive. The complexity of the database and interdependent features are not considered in "how to" videos. So trying to learn how to use key features apart from coaching that comes at an additional cost proves challenging. I get so aggravated every time I need an answer about how to do something or why something went wrong.
The customer support is amazing! I live right outside Houston and needed some immediate assistance with a problem after Hurricane Harvey. Not only did they make this a top priority, but were consistently working to get this resolved. My work day was over and they were still working to fix our church's issue. It is rare to encounter this level of consideration and caring in this day and age from a support line. Thank you Chiceaux Lynch , your team, and all who helped. I am truly overwhelmed.
What a great organization! Friendly and intelligent people who have a common mission. I love it!
We love CCB. We ve been with them for years and couldn t be happier. Friendly staff, intuitive software, and they re constantly improving.
I would unfortunately, highly recommend not using this company. While I know their beliefs are true, their customer service needs a lot of work. We were unable to email members (and still can't a month later), emailed and called for assistance. Have gotten no response, nothing. Just a continued email saying "your ticket has been submitted". I don't like writing reviews like this, but I am hoping this is just one more step to Church Community Builder working on fixing this issue.
This company is unprofessional and lack basic communication skills. Very disappointing.
I have to agree with the other reviewers that the customer support is basically non-existant. It was bad before, but has gone downhill even more since CCB was purchased by PushPay. I submitted a question via support ticket on April 6 and received a response on July 13. Three months to receive an answer to a tech support question?? That's not just unacceptable, it doesn't even make sense. And they encourage you to use their online support articles, but the articles only provide the most basic information and never give us answers we need.
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