Knowledge Center is enormous, difficult to navigat...

Knowledge Center is enormous, difficult to navigate and only answers the most basic of questions. Good luck getting in touch with support. If you don't pay for premium on-demand support your only option is to submit a ticket. I don't usually have 2 or 3 days or weeks to wait on an answer to my question. Software works well overall. Many features are NOT intuitive. The complexity of the database and interdependent features are not considered in "how to" videos. So trying to learn how to use key features apart from coaching that comes at an additional cost proves challenging. I get so aggravated every time I need an answer about how to do something or why something went wrong.