Very modern hospital. very large parking (a bit expensive) .Despite the hospital is big no worries to steer me in. Staff very friendly, smiling and helpful. I was very well informed. make a quick appointment. Coming from the province of luxembourg, it changes. I went on time for the arthro scanner.
The billing service is a disaster. Instead of correcting the erroneous bill I reported for wrong code correction, they send me a NEW INVOICE, still WITHOUT paper for mutual refund at all instead of the corrected document ... WHILE I ALREADY PAID for a doctor obviously unconventioned ... which already costs the skin of the buttocks ... Result, two months and still no mutual refund in sight ...
Belgian organization meaning not perfect
But I am still alive
Hospital with minor illnesses of youth, but which is plagued by increasingly proud and disrespectful patients who think they are allowed. The staff, often under-staffed, give themselves and do not count their time. Very promising hospital!
No top money pump and no doctor contact
No phone in room for anyone
Aged non-multimedia
1 month to notice an infection following cardiovascular intervention
This hospital is not having good doctors. It is not recommended for consultation or surgery.
I can only recommend this hospital for blood tests, images and any other tests which require new equipments or machines.
It looks great and new but they should really choose good doctors to work in it!
I can also say that the emergency department is the best department in this hospital. (They are fast and reliable)
I don't know why the hospitals in Brussels (in general) are very bad.
In line with the other hospitals in the group. Very well thought out, easy to access, still under construction but super modern. Operational pediatrics, kitchen for parents, great games room, spacious and practical bedroom. Lots of gadgets but over time it will run. Convenience store and bank in the hospital.
Difficult to orient yourself for the first time ... And emergency not indicated .... otherwise great team of nurses in the emergency room ... friendly vrmt team ... the stretchers could be more comfortable in the emergency room and be a little wider when you are on it (however I do not exceed 50kg).
Blanket and cushion to provide directly when a patient arrives at the emergency room (because often the pains are intense and people are very cold).
A shocking experience in emergencies. Rude unhelpful Doctor and nurse. Apparently they do not understand the words 'water please'. A truly horrid 5 hours! My husband left with a broken nose, after having fainted, and was not even informed. The nurse just watched while I tried to wipe the blood from going in his eyes. just shocking.
Very bad experience with child dentist Marie Astrid Capelle. First appointment is just to chat (costs 60 euros) but she makes not treatment - you need to go a second time, and most probably so that it is easier for her - she would give you child local anesthesie PLUS the gas masque for an additional anesthetique effect and even ask for X-rays of the teeth to be sure. If you want a good dentist go somewhere else.
Impeccable service, very good hospital hygiene with a very good doctor (so well chosen!)
Brand new and beautiful looking infrastructure, but nursery care is very average, with a constant turnover implying you have to understand yourself and repeat to each nurse what is in your medical file - as they will not bother reading it before entering your room, even if you have just been operated and under morphine treatment.
Also, there was an invasion of acari in my bed (individual room worthy 900 euro per night...), which led to the need to have blankets changed in the middle of the night (they had not been changed in the previous day and a half occupied by me, and I doubt they were really clean before I occupied the room).
Grossly overpriced for what you get.
Those who have the least urgent pathologies are the most impatient when we are suffering we do not look at the time
Emergencies: The nurses are cordial, the doctors invisible. The non-existent communication (1h30 waiting alone in the waiting room to have information about your loved ones ... some sent out news by SMS through the wall of emergencies!) Emergency service is said to be overwhelmed .. However, there were not many people .. Never go there in an emergency if you have a CARDIAC problem because they transfer you to the UZ Jette for support because of a convention ... taken in total charge of 2 hours waiting at home, followed by a transfer to the other end of the city (+ - extension of 1 hour), for a pathology that is a MEDICAL EMERGENCY .. you will surely be in the 10% of Death of heart statistics not supported in time .. I speak unfortunately of experience .. I strongly recommend this hospital! And I will not take it anymore!
Non respect of the fees RDV minimum wait of 2 additional hours
The less rapid emergencies case the Cavell and Leopold park less staff for such a customer needs!
I can't find a word strong enough to sum up my daughter's hospitalization! Staff (all services combined, medical staff with enormous human qualities. I made them hospitals but there, BRAVO for your listening, your More
A telephone wait of 10 minutes to get a consultation info is not reassuring and no info desk on the floor to review
S.B Etterbeek
Ideal place for patients who want their wallet to be subjected to a drastic regime.
Home-recording bewildering. Twice wait for one hour without calling the wickets before going to the department where the doctor gets angry because his patient is not there!
Attention, unconventional doctors! Bad surprise at the time of payment ... We pay the full price ... (and no bancontact).
Horribly expensive parking! 2 per hour, but of course, if you exceed the time, even a few minutes, 2 will be charged for the time started !! so I paid 4 parking for 1h05 on the spot ... it's flying ...
But otherwise, new construction requires, it is very beautiful ...
On the other hand, I will not get back to it ...
Shame at this hospital,
I am transported by ambulance for discomfort and loss of knowledge confusion when waking up,
I was hospitalized for ten days very bad. The staff, the doctors, the nurses are of a kindness and a professionalism largely above all attentive, not to mention the excellent food.
Personally I have no complaints about any of the services.
A big thank you for taking care of me like that.
NEVER AGAIN. My GP sent me there urgently. I left in pain when I arrived. No in-depth testing.
5 hours lost to hear about calling to make an appointment for an endoscopy.
Before leaving we wanted to see the doctor who was there 2 minutes before and as by chance he had already left and we were left without answers.
Very "nice" clinic, a bit cold (Huxley's "Best of Worlds" style: everything is white, geometric, anonymous, "commercial" style, typical of our time and a certain Brussels up to date) .. Ophthalmology service of good quality. Nurses (for me) very kind. A defect (typically Belgian?): Everything is very badly signposted from the parking - then there ...- and as the clinic is huge, you can easily get lost and let escape ... a time - sometimes - precious!
Never go to this hospital butcher!
Hello,
I'm sorry to write to you, but I think it is essential to tell you about my mishap in your establishment at DELTA in the pediatrics service.
Unfortunately, following a fractured femur, my son Raheel Ur Rehman was admitted to your hospital from 03/06/2020 to 15/03/2020.
Following the various remarks and feeling of guilt created by the nurses I had to stop all my business I was "forced" to stay 24/24 with my child. For this, when I was not present I left someone in my place for 95% of the time.
I wonder, if the role of nurses is it not to provide psychological help not to stress patients and parents in difficult times and especially to represent the image, the hospital or group for which they work?
I was assigned orders and mockery as if I were in a prison
example: my son does not drink apple juice and after plastering, and following his request, I asked if I can give him a drink and I am told "yes, and the nurse hands me apple juice , I ask him if he doesn't like it Can I give him strawberry juice?
She says "no! Apple juice!" I will try to make him drink (while hearing the nurse laughing at his exploit with his colleagues) but following my son's refusal, I redirect myself to the nurse to tell him who answers me "then ok give him the juice strawberry "!?
My son has a huge pain threshold, when I brought him back to the hospital with his swollen leg we didn't know it was a broken bone. Because he was not crying or showing enormous pain, I was thinking of an infection. The doctor / nurse in emergency can confirm it !!!
But the 2 elements did not stop giving this feeling of guilt and doubt by telling me throughout the stay that "this is not normal" "do your investigation" "we send the social services"
I had to consult myself with my Council, ONE, social services because I was afraid and I was already in shock and disoriented and was starting to feel guilty!
Fortunately, the people outside the hospital with whom I spoke showed a lot of professionalism and my guide and appease as well as some nurses, students, cleaning lady who are sugars. There are 2 nurses who were very unpleasant at times, that's what I felt.
I would also like to draw your attention to 2 other points of neglect!
Throughout the stay, and as I already have bases and a little experience in the medical sector (I also work for the CHIREC group at the St Anne St Remi hospital and clearly observing that the tights on the legs are tearing off the skin of my child, I point out several times that they must be changed but the nurses did not want because according to her in a very way will have to remove them In 3 days I am then answered.
The next day the bad happened the tights we let go by creating big bells the size of pieces of 2 euros on the little legs of my 3 year old son! This is intolerable !!! My 3 year old son came home for a fracture and will come out to finish with other injuries! This is very painful!
I also find claws on his leg that "we don't know where it comes from" it was during a time when my son should be monitored by the nurses!
Last day, they wake me up to send me in scintigraphy
The nurses did not check if the catheter was not blocked or infected under the bandage !!!!!!!!
How come there is no one available on a Monday morning In the DELTA hospital for patient relations, complaints and mediations! Or even the doctor in charge Dr Cuvelier?
The rehabilitation service is managed in such a way that there is no communication between the physician manager and family. If you have the audacity to propose another project processing suite for your mom we will make you clear that you have nothing to say. If you persist, you are downright lie. If you complain to the mediation service patient, you will say it is not true.
In short if unfortunately you arrive by ambulance to the hospital Delta. Signed discharge and choose a hospital where we communicate calmly, in agreement with the family and where doctors are contracted.
50 eur for half an hour of parking, because we have no right to this wrong parking even if we come for the first time and we do not live in Brussels and you have to explain that they all they say you must read the signs at the entrance, when you have to find by or are the entrance to the parking lot and you are lost you arrive at a barrier we give you a ticket and we meet this as an entrance just for emergencies ... for me this scandalous
FUYER !!!!!! , Hospital all beautiful, all clean, but look a little closer, you will quickly understand that you pay very expensive, for services that are not up to par. A patient, who is subscribed to chirec, but after several findings in consultation and hospitalization. I will not come back anymore. The 2 stars is for novelty and cleanliness. Nothing serves to pay more, while you have elsewhere for less.
Beautiful architecture, very big we think almost at the hotel, but level home and support is blah for a new hospital ... The staff chatter but it does not work, I'm staying at a counter near 60min without no one comes to ask me if I need help, Attention is a real labyrinth with all its doors. Fortunately, help between those who are lost
It's been over two weeks since I tried to join the billing service following a delivery of my wife, the automatic email redirects by email, which I did in parallel, but no answer .. So I am obliged to me move to Delta, living 35km from the, it makes me royally sorry ..
I had an appointment for an NMR examination, I waited 1 hour 45 minutes it is huge and anything, I can understand that it is the beginning but still very movaise coordination between the reception and the radiology.ca service lack of human warmth regarding reception and staff in general.
I had an infection in one of my wisdom teeth that had been causing pain for over a week. I called this morning and was received at 2:30 p.m. to be taken care of by the stomatologist to extract my wisdom teeth. The extraction went very well the stomatologist was very attentive and reassured me despite my anxiety. I am delighted that I was able to be taken care of so quickly.
Small structures nice or everyone knows each other, it's over! Place impersonal factories that must make the figure even to demotivate some excellent specialists who still work at Chirec.
INADMISSIBLE ...
Parking, administration and reception by the nurse, very good.
On the other hand, an emergency doctor in ophthalmology told me to have to wait 20 minutes before he came to take care of me. It only arrived after 35 min. He then left to "get a chair" so that he could sit me down for the eye exam. After 35 min, as he still hadn't come back, I decided to go to the competition. When I left the hospital, I found "my doctor" who shared a cone of fries with his girlfriend!
Well done, Chirec!
The impression of being a number and in a factory.
Not very friendly at the reception when we call .. Hoping that it changes.
Very warm welcome, the staff are really pleasant and take really good care of these patients
I went to the emergency following an infection of the gums I had a teeth pulled out and my gums burned and my throat started to swell.
I have pain when I laugh or that atchoum left lungs not possible to feed me it burns me.
I get a load yesterday from a pretty young and blonde nurse.
she installs me take my voltage and temperature I have 37.8 she tells me that I'm doing temperature ^^.
Then I said to her that I have a sore throat she take the lamp to watch unfortunately it does not work
Immediately she takes her mobile phone and looks in my throat with her flashlight ^ ^ (long live the microbe) ... she tells me that she is coming back to give me a medicine but that a priori I have nothing ^^
30min after tjr nothing presses on the doorbell
Another nurse comes in with her fruit salad and asks me what is
I ask her the medicine she tells me that she will tell her colleague.
Always nothing . I call her and she exuses me but she forgot me and gives me paracetamol strawberry vanilla for child ^^. I told him that it's been two hours that I'm there and tjr nothing I ask him when are we going to support me she said I do not know her can be in 1 hour as in 3h but if you want to go there to warn we still out of respect for our work I answer him that I will wait (the emergency room was empty) after a short time
The doctor arrives and looks at my throat and in my mouth again with his mobile phone the lamp does not work he tells me there is nothing in the back of my throat yet my throat is swelling I have pain from the left side to the lung I told him that my shoulder blade and I fear that I have an infection I ask him if we can not look at his he said no it is angina
Without checking anything or taking blood or radio nothing and prescribed me paracetamol and said goodbye to me ....
This hospital is a joke. Especially the emergency room. I arrived at 6pm. After 1h I was took by the first "doctor". I told him that I took a surgery here on Wednesday. During the consultation, he asked me 5 times when. He didn't seem to be aware about my medical file. (In my innocence, I chose to come here hoping they would know the protocol applied for my surgery. Now I think it was more stupidity than innocence. They don't know anything.) After, I was invited out to wait. Maybe for a real doctor. With big pains and impossible to find a position in the wheel chair, finally I entered in the real emergency room at 22.30. Another doctor came, with her hands in the pockets, and listened to my issue. She looked a little bit afraid to come closer, like I would be contagious. She decided to do some blood tests. They were supposed to be ready in 1.5h. After more than 2 hours, I am still waiting, without receiving at list a pain killer. At least I am writing a review. As long as I am still able.... From the pictures you can see another advantage of being patient here. It is very dirty. After another hour after the expected 1.5h, I went to the hall and I asked the doctor about the results. It seems that they thought I left already: )))l. After I expressed my upset, they gave me a pain killer and told me to take appointment to the surger.
Hospital design and pretty. Operation level, nothing to say. However..
1. We are not given any post-operative info.
2. "Volunteers" who bring patients to their room are far from being gentle (whereas after an operation ...)
3. One of the nurses who cared for my father was not a professional MANY times (forget about drugs on his bed, when they were not meant for my father, we do not bring him to drink while there is right, errors in the placement of the probe, an inability to assign morphine ?!)
I do not recommend this hospital.
Parking at 2 per hour, from the flight. We ate 2 slices of pie and 2 glasses of wine for about 25 ... all for having to get rid of the dirty table of the previous ones and clean yourself the table with a rag as it is self service.
Simply amazing
I have just been operated yesterday and nothing to complain about. Super modern hospital and pro and kind staff.
The billing service is deplorable.
We recently had 3 operations at Chirec within our family. If the doctors' services are impeccable, the billing service is deplorable. Unjustified supplements, services or names of unknown speakers for which we have asked for explanations or justifications, but to no avail. Never answer our questions: we are referred to a phone number to which we NEVER answer After spending long minutes listening to an answering machine, typing the codes to reach the desired service, and having started this process dozens of times, I am always at the starting point, ie without result.
All these attempts ultimately represent hours of waiting, hours lost, a lot of nervousness, exhaustion and annoyance.
By email, it is just as ineffective: responses sent with ready-made sentences, systematically reproduced to all, without even bothering to read the questions.
Once you've paid, you don't count anymore. We don't care about you.
Instead of neglecting paying customers, they'd better consider them.
It s really shameful.
The hospital is far from operational. I had surgery for varicose veins on Wednesday December 20. Wait an hour at admission, room OK but very dirty windows. Staff generally very posh and unwilling to help. I was taken to a bad operating room, then the staff in a hurry to take me to the right operating theater took off my hospital gown in the corridor where there were at least 15 people. No wheelchair to go out when the journeys are very long and not recommended after having been operated on for varicose veins. The compression stockings were too large (there was not my size). I had very heavy bleeding and returned to the emergency room in the evening. It lasted 3 hours so that finally a student (she was the only nice person in the emergency room) redo my bandages. I only saw the doctor from afar and he was quite unfriendly. The room was freezing but still no cover ... The next day I received a phone call from a nurse who wanted to know if I was fine but she had not opened my file and did not know that I had come to the emergency ... Superb communication !!!
Very bad experience, appointment taken for operation, the D-Day no bed available. OPERATION CANCELLATION. we take off, we buy food especially for the consequences of the operation and then they must pay for parking because it cancels the appointment at the time of surgery. When we delete an appointment within 24 hours in avance..on must compensate the hospital when it is in case of contrary situation ??? not even the committed fees are refunded - ASHAMED
The hospital is not reachable since this morning 26/01 I find it unacceptable!
Be careful not to get the wrong car park because otherwise it will fine you 50 for a small human error it's shameful if my operation was not planned for next week I will cancel everything except no it's not Chirec but THIEF AND SCAM !!!!!!!!!!!!
Examinations for my daughter, nothing to complain about, modern hospital, magnificent rooms, huge parking lot and spaces for electric vehicles.
Certainly more than ten, unfortunately some of them occupied by thermal cars.
Recharge card required.
Parking at 2 per hour
Today we went to the new Delta Hospital for the first time. Through the main entrance you first bump into a small roundabout that seems to be in the way. We had to wait quite a long time before we could register. A ticketing system ensures that everyone waits patiently for their turn.
Each counter is equipped with a separate door so that you have the necessary privacy. However, the doors are rather impractical for people in wheelchairs or pushchairs. I don't really understand why privacy is so important at the time of registration. In any case, there are already partitions between the various counters.
Then it went to the ward where the treatment would take place. Since the registration is in the center and the building is a circle, it is only a short distance from the department's welcome desk. Just take the elevator and choose the correct corridor.
Visit this Saturday 01/06/2019 afternoon to a young mother who gave birth.
Painful impression on the front desk, both at the reception of the 2nd floor and the office of the nurses.
The people we meet are seriously lacking in motivation and willingness to serve. Damage in a hospital and especially in a maternity.
Design is good ... and the rest?
Friendly staff, very modern hospital. In addition, one of the only hospitals that give you appointments as soon as possible. Depending on the service, there may be additional fees. The quality of care is variable: some doctors are very competent and for others, recycling will not hurt.
Great lack of seriousness! Even when you are the first appointment of the day you are caught with a 45 minute delay!
I went to see the secretariat to find out how it was possible knowing that I was the first appointment of Dr. Boucquey and during that time he took another person ...
No means of payment except cash on the other hand do not worry they have installed a bank in the hospital! It really is to ask questions?
How is this possible in such a recent hospital?
If you lose your parking ticket it's 100 I have never seen that in any other parking! 5 minutes more counts for a full hour! What a scam!
There are men who pass with work clothes and tool carts while you are in the meeting room
Really not serious or professional
AVOID except if you have a lot of time to lose and if you want to pay non-licensed doctors at exorbitant rates!
I received an appointment with a doctor who is not even working there yet and it was only after waiting for 45 minutes that I was finally informed, all without mentioning the fact that the signage and the are absolutely disastrous. Organization worthy of a Third World country. Next time I ll go to a Dutch-speaking hospital.
Newer hospital with state-of-the-art equipment and very competent emergency nurses.
Accessible parking, near the entrance to the motorway and the ring road
Be careful, you are made to sign documents and you must read them. They tick the "single room" box for you. Next to the box, it says "169 eur per day". And as a child, what I had not seen is that in the case of choosing a single room, doctors can invoice their fees at a maximum of 300%. What they do not fail to do. The bill is therefore very very heavy ... It is really theft. To redo, I would have been elsewhere.
Worst experience in the emergency of my life, real incompetent
Being a foregner and going to this hospital - will not be of any help!! Going in a 3 days vacation and kid getting sick, going to the hospital in a foreign country - and being the first to arrive at the emergency room and being the last after waiting for 2 hours. We we're considered - as we thought - an emergency - supposed to have meningites - a 5 years old boy. We left because i had the courage to ask the doctor if is it going to take much longer - there we're another 2 kids after us and they we're gone, the doctor replied:it's gonna last as long as its gonna last. We left - crying and dissapointed!!!
Appointment Saturday morning, staff at the reception competent, kind. Thank you .
This August 3rd I went to the emergency department of the hospital following a previous visit to the hospital emergency delta August 01. Unfortunately some doctor such as Dr. CHEIKH .... do not take into account their patients ... the latter has almost refused any dialogue ..
When Saint luc I can tell you that the doctors are at your disposal and do their best for your well being, I was fortunate to have been supported by Mrs. Mrs. BAYRAKTAR Havva Nur, who has shown of a great humanity and more so to settle the why I came the same day.
Mrs BAYRAKTAR allow me to thank you humbly, to take care of my case, and take the time to start the dialogue.
Very fast care in emergencies and very friendly and attentive staff. I felt reassured.
Geriatric service below everything; 2 stays of a very old lady of my family (10 days and 20 days) ended there unfortunately by emergency. The building is very nice and the nursing staff friendly, but there the positive ends; very complicated communication, a service that seems poorly organized, catastrophic on a human level: you are at best a number with a pathology that we are trying to cure; too bad for collateral damage. Satisfaction questionnaire returned during the first stay to indicate the concerns; the Chirec tells me that it passes on my remarks ... to the bad service ..... If you are unfortunately confronted with this service, it is better to be very proactive to have news and to organize the exit of your relative. Really too bad that in 2018 we are still there!
Hospital pump money, doctors ask you to pay in cash and incompetent, nurses understaffed and overworked!
New clinic with good equipment and nice doctors. The only thing is slow service, appointments never happen on time, waiting time from 15 to 45 minutes to visit doctor. Hope it will change one day!
We arrived at the hospital on July 15th, 2018, for the delivery. It went very well! From the moment we were transferred to the maternity ward, in the room total disappointment. Not a single bottle of water on the table. At midnight it is not easy to find water. He could predict that at least. In the night the nurses visited us, but no one could give the answer where we can take hot water or coffee. The hospital is new, so the walls and teles YES, but the equipment and the necessary so that the stay is pleasant NO. So, pity ... we say nothing for meals, it's very very simple! So, if we say Delta Chirec, no thanks!
Hateful experience in emergencies !!!! Doctor who considers you a madman who imagines his pain. Constant discomfort. In short, you leave feeling even worse than when arriving, and without diagnosis or proposed solution ...!
Astonished to read so many negative reviews while my experience was remarkable efficiency (parietal surgery). Day 1: pre-operative exams, the welcome, kindness and timing were perfect. Moreover everything is clear at the level of the signage. Day 2: operation, everything was smoothly conducted, in the end, I did not see spend these two days while I expected to live the hell to read the comments. Thank you to Dr. Lachowsky and all hospital staff for their extreme skill and kindness. Hospital at the top.
Hospital to avoid absolutely. New, beautiful and design but care and hospitality are deplorable: expensive parking, waiting several months for an MRI, doubtful specialists, you have time to suffer without real support. Go your way and go for treatment elsewhere.
Hello Miss, Sir
Following an accident I went to your center this Thursday, August 01, 2019 for first aid. I highly appreciate your staff which is outstanding except for the Mr Cheikh.
Indeed due to a huge pain Mr Sheikh my prescribed 1g of dafalgan and 400mg of ibuprofen. I pointed out that this type of medication did not suit me. What he still prescribed me, and have to double the dosage for a better light. So with my father, Mr. Guy Lambert, when we left, a sharp and violent pain is felt. My father saw this event brought me directly to your service, from where I had a conversation with Mr Cheikc and Mr Lambert guy as a witness, to explain that this type of medication was too easy to effect on me see none. This last one spoke to me directly of morphine whereas my goal was to be able to spend a night more or less thick. Mr Sheikh, and the most outrageous is that this person has no evidence of any listening and a manifest disinterest for 'his patients
Very good sir lady, malhaureursement of the media service have them wind of this incident and am a member of test purchase .. I hope that a soft solution could settle this lack of tacte from your doctor and it is not absolutely not a way to address a patient.
Looking forward to read you and settle this slightly different in a peaceful way I stay at vote dispodition
Yours truly
hospital is beautiful + clean, but staff is reluctant. They made 3 mistakes while operating, + two nurses / doctors were shouting / arguing during our visit ... very unprofessional. I understand that arguments can arise between colleagues, but that does not have to happen for the customer
Very clean service very nice in one word only pros !!!
chirec.be