Cequent performance products Reviews

Big thanks for great customer service and standing by your products! Shout out to Pete who helped me quickly replace my broken brake controller!

If I could give them a zero star I would. They are zero help with any information related to their products. One has to have a top secret clearance to get into their customer service. They are useless as giving after purchase help.

Horrible customer service, place on hold nobody answer, website is useless.

If I could give them a zero star review I would. Their customer service is by far the worst I have ever experienced! I received a hitch that was defective from the factory. I called them three times and each time I was put on hold for a minimum of 10 minutes. and each time I ended up being cut off with no resolution. I ended up having to send the hitch back through Amazon.

I returned an item. Can not get a refund, can t get anyone on the phone. Terrible service..

If I could recommend 0 out of 5 I would. We ordered a trailer hitch on Friday morning and they told us it would be here the next day (Saturday) at 1:30. It was not there. We then were told it wouldn t be there until Monday or Tuesday, we showed up Monday and apparently the part had JUST BEEN shipped. It was supposed to be overnight delivery and it didn t arrive until Wednesday. I will never recommend this company to anyone, and I will not be buying from them again.

Horrible customer service and they do not honor lifetime warranty. My Fulton winch broke and Roger Cruz would not help me in anyway fix the issue. I even offered to purchase the part that broke and they say part is not offered.
BEWARE DO NOT BUY FULTON PRODUCTS

Very poor customer service and they will not back their warranty. Bought a new toy lock which turned out to be defective. After only owning for 2 months I contacted them about warranty. They told me I had to contact the seller for warranty. The seller has gone out of business and now Horizon Global is not responding to my emails. They are ignoring me appear not to care. Do not buy from this business or their associates unless you don't care about quality, customer service or warranty. I'd give them zero stars if I could.

I purchased a 4-bike carrier and discovered the main support tube is defective from factory (they didn't drill holes on one side, how am I supposed to insert the bolts to secure it?!) I've been trying their Customer service number all day long with no luck. Extended waiting periods, no one answers them beyond the main operator. Extremely poor customer service. I just wanted to get an exchange order going. Negative 5 start rating will remain until this is resolved!!!

We purchased a Reese Trifold ramp with 1600lb capacity. We loaded an 800lb bike. When we went to unload... ramp completely collapsed!! Thanks to some bystanders immediate help my husband was soar but unharmed. Bike not so lucky. I contacted place of purchase they referred me to Horizon Global. JOKE!!! All I'm looking for is a refund for defective ramp. (no other expenses that we incurred due to this problem) If I could give them a -0 for customer service I would!! They refuse to help & do not stand behind their product & quite frankly RUDE!!