Century21 Results Realty Services Review

We have used other real estate agents in the past, but we were never really satisfied with the work they were doing. We were recommended to Garry from my cousin, and we had some expectation that Garry would be a great real estate agent. After going through the process, he has the ability to make you feel comfortable with his calm and knowledgeable understanding of the process. Never once did we feel he was rushing or pressuring us into a purchase. Throughout the process, he was very involved and transparent making it smooth and easy for us. From the beginning to the end, we never felt any angst or stress, because Garry was working extra hard behind scenes to accommodate our needs. The house we purchased had the dishwasher that was broken and required replacing, and Garry went out of his way to let us know that he found a dishwasher that was on sale. After working with Garry, I could never work with other real estate agents knowing what he brings to the table. The best experience we have ever had purchasing a home. Thank you Garry for such a great experience and making us feel so special throughout the purchase. We will definitely work with you in the future and recommend Garry to our friends and family!

Being Florida residents looking to buy a second home in the Blue Ridge area, the out of state on-line real estate buying experience was new to us. We started working with Miriam Wells of Century 21 Results Reality. She is friendly and professional. She answers and or returns phone calls promptly and willing to go the extra mile getting the answers to our questions. Miriam helped guide us through the closing process making it easy and painless as possible. We highly recommend her for your GA real estate needs.

I called Century 21 looking for a real estate agent and I was routed to Alex Gubbins. If I could turn back time, I would have never worked with this woman. When I went over my pre-qualifications and my criteria, she immediately became condescending, rude, and disinterested. She immediately started steering me in directions that I didn t want to go and she asked many personal questions that were very inappropriate, just trying to probe to see if I had any more money to spend on a home. I immediately got the feeling that I wasn t worth her time. She was very rude when I referred to my research on Zillow she told me how inaccurate it is and it s important that I understand that the client needs to be the client and the real estate agent needs to be a real estate agent and it appeared from that, that this would become a one-way relationship if this were to continue. When I asked her questions about earnest money and what it was for and how much I had to spend, she had me so confused that I wasn t sure who I was supposed to write the earnest money check to. Her, the broker, the seller, the mortgage company, she kept talking in circles. I wouldn t recommend Alex Gubbins.

I have had the Pleasure of Dealing with Mr. Terry Swanson and his offices for some 20+ years in various capacities.

Through, Terry's lifetime of Real Estate and Professional endeavors; his Commitment to Best Serve his Clients and Associates are unmatched in any Industry. Only matched by his Personal Character, Humility and Devotion to God and Family.

As any Intelligent Individual knows in "Any Organization" the Character of the Company starts at the TOP.......

Call Century 21 in Cumming Georgia TODAY and I believe you will experience a time when Customer Service and Standing Behind what you said and taking Pride in EXCELLENT; has Not been Totally LOST.

Call Terry and his Team TODAY for any of your Real Estate, Financing and Legal Services.

C.S.N.I
United States Navy

If you are in the market to purchase a home and need the guidance and support of a realtor, Paige and Dave Grove are not the agents we recommend and here s why.

As first time home buyers my wife and I shared questions, concerns and expectations about the process. We were assured by Paige that she would be the best qualified to guide us. Unfortunately, the commitment Paige made was not kept due to a lack of information, professionalism and honesty.

We sent Paige a list of our musthaves per her request. Each home she sent us was far from what was on our list. Ironically, we found our dream home from another agent who was trying to help us. This townhome fit all our needs. The database that Paige was using did not even show this home yet.

We submitted our first bid on the home and set up a time to view it with Paige, our realtor.
When we arrived at the townhome we saw Paige with another gentleman who she stated was her husband, Dave Grove. Odd as this was we carried on with the tour as scheduled due to our excitement. The tour was rushed and we were unable to get a word in edgewise as they constantly talked and made distasteful comments.

Maybe if they got to know us better they would have realized that my wife and I do not drink OR curse, so insinuating that I would be sneaking in the house via the basement at night after having too much to drink was not the best way to bond or sell me or my wife on having a basement.

We learned there was already a bid on the home but we were assured by Dave that if we made the suggested offer the seller would move forward with our bid. He mentioned that he was able to make this promise because he spoke with the seller s agent. We quickly made the bid as instructed. We later learned that the seller continued to entertain the other bidder. This dashed our hopes because of the promise made by Dave. The fact that neither Paige nor Dave had a response to what happened was even more disappointing.

With the seller not accepting our bid we decided to schedule the viewing of more homes with Paige. Again, we still had no idea why Dave was there. We signed up to work with Paige and she never once mentioned that they worked as a team.
Imagine our shock when we arrived at the first showing of five homes and were met by Dave yet again; Paige was not even there. The attitude from Dave was off-putting and rude. He had little to say upon meeting us and even questioned why we wanted to view more homes after placing our first bid.

During the tour we had no luck. With each home we visited, Dave never asked us our opinions. He shared no features or benefits and seemed like we were wasting his time. Also, if not for the GPS we would not have made it to the other homes as Dave was speeding to get to each, leaving us behind as he swerved in and out of traffic.

We got to the last home, and just as we were about to leave, Dave got a call from the seller. We won the bid on the townhome; it was at this time Dave s demeanor picked up.

Moving closer to our closing, we sent all of our questions/concerns to Paige via call or text. Our inquiries were met with one of the following. Either
Dave answered the phone or
We were told they did not know the answer and no effort was made to find out for us or
We were referred to someone else or
Dave misunderstood our questions and grew frustrated when answering them because he truly did not know the answer himself.

After these types of interactions we decided to seek help from our loan officer and closing attorney instead.

At closing we learned that Paige would not be there. She sent Dave on her behalf again. While in the office with everyone present, Dave decided to give a recommendation of a company to use if building a home but told everyone to beware that there would be a lot of little Mexicans everywhere if we chose that company. This prejudice and unprofessional statement sums up our overall experience with Paige and Dave Grove. It has now been almost a year and we have not received a followup call, text or smoke signal from our former realtors.

Interesting another person on here would have a bad experience with Alex Gubbins. My wife calls and had kind of a weird conversation with her. Alex gave one word short answers, kinda not friendly and wasn t listening to what my wife said, I know cause I m standing there hearing my wife repeat the same questions. my wife whos kinda shy hung up sayin the lady made her feel bad. Now we don t have a lot of money, retired and all but we were lookin at houses to get out of the apartment we are in and have enough for what the bank considers down payment and my recommendation is to find somebody willing to take an extra step or 2 and talk to everybody like they want to help out. Trulia won t take a review unless it s 5 stars is what I heard so gotta be careful with that site. Ms. Gubbins made us not want to call anybody else right now, wife said she felt stupid after talking to Ms. Gubbins. I wanted to talk to the boss of the place but my wife said let it go.

Great brokerage! Their real estate agents go above and beyond for each and every client. I would highly recommend them for all your real estate transactions.