Castorama France Review

One of the salesmen was not very motivated, the others yes

Incompetent seller who sends us to the hellemes store, ensuring that the model which my husband took care to bring so as to be sure not to be mistaken. We will even show him on the shelf the model with the reference which is identical to the sample that we present to him. Before moving we ask him if it is possible to make sure he explains that the bottom they never respond .... Arrived there bad the seller explains that it is not the right model. Indeed the seller of bondue department parquet has managed to get the wrong model with the sample present the model in store specified by us ... What can I say? You have to change your profession .... By the way, the staff in the store remains very unpleasant, I will not come back ...

Big labeling issues that do not match or do not exist at all!
Some prices are prohibitive.

I went there to buy a lighting to put next to a range hood, style ruler led but absolutely nothing found! There's quedal there. Surprisingly for a late Saturday afternoon there were more personal than customers. I'm more likely to find on the internet. Regards Damien.

Good shop with sellers available and who gives good advice

Not much choice in painting and very expensive (50 for 2,5l)

Today I am going to go to Castorama card with payment in several times. She takes RIB and paper barely two minutes sitting, another colleague said it is not possible when she filled nothing on the computer and I made a return because my RIB presents a little tears his n do not go. Explanation saying RIB is false lol I was asking the question at my bank. "It's just that she did not want to do your file Ms." he can not refuse the authentisite with a rib.
. Disappointed he has no one around me. I will continue going to competitors.casto finished for disappointed.

As soon as we got back to the store one of the people working at Castorama said hello to us with a nice smile and that's nice. The staff is nice, we help and answer our questions with kindness.

Well, there are no personalities for you busy most of the time they are busy talking to each other

Disappointed, stock not updated on the site.
Waste of time, I moved for nothing

Very disappointed by the attitude of sales consultant Philippe who is really unpleasant and gives us a product not compatible

As the advert says: at Casto there is everything you need. Competent and attentive staff.

Very pro and especially whatever the radius, they welcome you by asking you what you are looking for (the green competitor should take example yet closer)

Large, well furnished and staffed available. It remains what it is, a DIY supermarket.

Great in choice, and in the accompaniment! The sellers are helpful and pleasant

Beautiful shop. Great hospitality and very good advice from competent staff. Much better than at LR

A great store for construction enthusiasts. You can also find everything there. I highly recommend it to everyone

Medium-sized Castorama store, ideal for shopping for work at a private home with advice from your staff.

Despite a store a little out of the way, it is nice.
The staff is competent, I was able to obtain the information that I wanted as well as a precise estimate for my fence with gate. The seller took the time (and patience.)) To explain myself as if I was 4 years old and could establish 2 quotes.
In addition, question tariff, for my quotes, the prices are substantially the same as brico-deposit their subsidiary "lowcost", more advice and availability of products and more.

Not bad at all, big and less crowded than the one on V2.

I went to this store by obligation (tile reference no longer exists in Lezennes) ...
Super nice seller !!! I needed only one tile of a reference already old (5 years) and available ON order, seeing the urgency and my despair the seller and left in reserve found me one and also gave me a handful of plastic crosses, instead of selling me the bag of 100 !!! All this with a smile Thank you Castorama !!!

Full store but some sellers ask to improve. We often know more than they do, and never know where to turn in the store when it's not their department. This is a minimum

Staff not always willing but highly qualified and good advice

It's very rare that I leave an opinion but then I feel obliged, today I went to Castorama Bondues to buy a handle for my bay window, posted at 11 70 it goes to the box 51 20! !!
the cashier contacts the seller of the department, incomprehension between them he had understood nozzle handle while she told him the mark ABUS, I go to the department to meet this person and then we went into the fourth dimension seller unpleasant he explain to me that this is not the right price blah blah I explain to him that there are still 4 articles on this brooch, at the beginning he explains me that I had to look at the bar code EAN, himself could not read it, I made him notice that there is no pin with the price of 51 20 and there it explains to me that these handles are normally in a tray at sales -20%, the strongest in all this it is that he tells me that it is a customer who came to put them there, the tray is more than 4 shelves, instead of telling me that it was a mistake on their part and see what he could do, he took me for a fool, really I find that person's attitude more than displac e to recall the price normally indicated you pay (if I had been the DGCCRF ale ale)
you should be more careful with the storage and the commercial speech to keep with your customers
For info sellers are in full discussion between them, the cashiers on their smartphone and at the reception they had to be 5
good to you

Super store very tidy have found all that the looking for seller very attentive to the customer it changes the competition (leroy merlin)

Deplorable!!!!!
Only one thing counts, selling a point is all.
Customer satisfaction is unknown at Casto !!
For my part it is finished I will not put a foot on them anymore

Very satisfied with the customer reception, I dealt with several different employees and I had accurate information accurate and rewarding.

Crazy price, stock at half mast in some departments, inexperienced staff in many departments ...

After buying several months ago for several hundred euros of material ... I come back this Sunday, April 7 to repeat a purchase of the same size ...
On the Castorama site, on Google and even on Facebook, it is indicated "exceptional opening" for the store of Englos as well as that of Bondues.
Now, the two shops are closed this famous Sunday!
The answering machine of one indicates the hours of week without more explanation, the answering machine of the other turns you in loop their spitch of their 50 years that unau listened during 8min thinking that the reception was busy ...
I sent a Twitter message, an Instagram message, no answer, no explanation, or even a simple apology 3 days later.
In spite of this lost time, this wasted essence and this pollution created free and an early awakening a useless Sunday morning ...
Today in store I get quite an uncomfortable reception on the subject at the Englos store: "it's on the erratum M., and it's on the radio! "
Ok thank you ... the erratum is inside the store and I do not spend my life ... and the radio ... well everyone does not listen to the radio and those who listen to it do not necessarily listen to the channel that speaks about it or even at the hours when we talk about it ...
On the other hand, to update its site or to make a message on the most effective means of communication nowadays (internet and its networks) ... why ?!
After meeting a manager, I had an apology, but do not be fooled, there will be nothing more.
Sad business circles where we pump as soon as we can but when it comes to making a gesture, as low as it is in recognition of fault and loyalty of a customer, well there, he there is no one left!

Seller available, order arrival in advance and I was able to remove it easily

Hello really dissatisfied it's been three times that I come to the heating section and do not have the product to disembowel a boiler he do not even know what they have in stock I find it amazing you really have incompetents at home

The sellers are listening, not like at Leroy Merlin in Villeneuve d'Ascq.

Finally a store where we can have good advice with a pleasant staff available and friendly

Staff very welcoming and helpful, to help carry a heavy piece of furniture.

Super store
Advise to listen.

Affordable price.

I recommend .

The shelves are empty
It's a shame for a renowned magazine

I can not find anything I'm looking for (black satin tollens paintwork, hanging toilets). It's been several times I'll end up not coming over this store

Very bad stock management, more than an hour waiting and no commercial gesture

Too bad to put 3
The staff at the reception of the withdrawal of goods excellent at the support on the other hand on the return because the van the lady not pleasant
On the other hand, the 2 people in the painting department this Saturday, September 26, no one is not interested in answering you anything and not trying to help you
I think casto has lost a client
But OK !!
Too bad for the others as well as the young girl with the bathroom furniture who was very charming and attentive

Shelf half empty. Never anything in stock. The staff have to manage 3 different departments which they know nothing about, the poor. Well done to the people in charge of se casto, a real good-for-nothing. Avoid if you don't want to waste your time.

At Casto, there is everything you need. And I'm not talking about the guaranteed when you buy their own brand. Impeccable !!

No stock and different prices between rays and czisse

A little disappointed
Sincerely Leroy Merlin is much better.
In terms of choices is not great.
You want information on a product, you have to look for the person.
You find one is not the right one.
I think it is high time for them to review everything.
It is no longer an attractive store.
Bof bof bof.
Modernize you ......
Change it all.

Very nice clean tidy store you will find your item you are looking for

I passed today for wooden panels unfortunately I left elsewhere because of the person to cut the panels and on vacation and no one to replace it.
Unbelievable.
I lost my time

There are not many qualified staff available to answer questions

Sav pitiful mower d 1 year in repair since mid-October still no news and unreachable next time I would go to Leroy Merlin at least he answers the phone

Store tidy, but for advice to the staff, it takes a little waiting time ..

Warm shop and sharing with collaborators who helped me a lot in my project!

Attention to prices
Some products are identical to the Castorama d'englos and on other prices are more expensive