I have had over 4 other companies come out to fix my homes humidity issues. No one could figure it out. Finally after reaching out to Casa, Vicki sent the most amazing tech to my house. Raul, came in and after a few mins and changing some things out home feels like new. I will definitely be using them again.
Service: Repair HVAC
Casa was the contractor used by Milestone at Arbor Ridge in South Austin. There was a huge crack in my sewer that was found twice by the same plumber, the second time after my entire downstairs was flooded with sewage! All my expensive landscaping, my driveway and my front porch had to be ripped out because Casa did not repair the cracked sewer pipe when it was first found in 2014! I moved in in 2015 and in 2016 my house flooded! I had to replace all my furniture as well. Now in 2021, after they were forced to come back five years ago, the pipe failed again. The plumber said this is pre-existing and the repair that was made was faulty. I have spent over $3000 so far and it s still in the process of being fixed! Roto Rooter said this is Casa s fault!!! I am going to hire an attorney to sue them! I have gone through enormous anguish as have many of my neighbors because Casa does not care about integrity! Don t use this company EVER!!!! Oh and when I called them the first time, they did not come for three days! Milestone had to force them to come. By that time all my downstairs walls and baseboards had to be ripped out, the carpet and baseboards in the office, the kitchen and bathroom cabinets too. They abandoned me and my two elementary aged children!
Service: Repair sewer
Casa Mechanical arrived at my home to service my AC unit, their technician proceed to break my unit. Casa Mechanical informed me that they didn t have the parts needed to fix the unit, and would not have the part for another 4 days. If you want timely and competent service, do not call Casa.
Service: HVAC maintenance
We use Casa for our central AC needs and they have always been great.
I have used Casa Mechanical twice in the past year for replacement HVAC systems in both commercial and residential applications. On both occasions they were on time, competitively priced and executed a professional installation. The professionalism didn't stop with the installation of the units. Aldo and his crew thoroughly checked each unit's mechanical functions ( including checking all drain lines), explained how the new thermostats operated as well as cleaned up both the attic and downstairs work areas. In this day of high prices and low quality, it's encouraging to find a company that applies old school values to new age technology with outstanding results.
Services: Repair HVAC, Installation
Wonderful office personal. Special discount pricing if both ac and plumbing service agreements are purchased together. The service techs arrived as scheduled. The techs were very informative on the systems in my new home and did a complete checkup/inspection with everything. Thank you Casa for the wonderful services you provided.
Services: Repair AC, Repair pipe, Repair sewer, Install water heater, Install garbage disposal, HVAC maintenance, Repair HVAC, Repair thermostat, Installation, Repair faucet
Casa Mechanical was referred to us by friends and we could not be more satisfied. Needed an entire new heating/air conditioning system including duct work. The sales representative, Gino, was at our house 2 days after we contacted Casa, explained what was needed, and had our installation appointment set up as we requested. Never felt like we were being pressured into the sale. The installation crew under the supervision of Aldo was amazing. Two crews came out and were able to complete the job in one day! They were on time, professional, and cleaned up after the work was completed. It is hard to decide who to choose in general , let alone when you need the job completed quickly, and especially when spending a good "chunk of change" on a project like this. Without a doubt we are very pleased and would recommend highly!
I want to give a special thank you and shout out to the Casa Mechanical Services Team. Beginning with the HVAC consult, onward to scheduling, and ending today with the installation of a new unit my personal experience at every touch point was awesome! Special recognition to Rey, Paul, and Diego shown in the picture. They did a great job!
With much gratitude,
Lisa Dawson
Service: Installation
Wanted to upgrade our kitchen sink, called up to casa and they were very helpful with finding us our perfect sink! Justin came out and were extremely efficient in installing our sink and it took no time at all!
Service: Installation
This is a new house and builder went with Casa for plumbing in this house. Casa did a terrible job installing the faucets and shower head through out the house. When I raise a warranty request, they don't want to fix them right.
They use a technique to trick the warranty customers. In my case, they have to order parts for repairs. They called me and said, they have the parts ready and scheduled an appointment for repairs. One day before installation, they called me and canceled the appointment saying that part is not available and they will call you when parts arrive. 2 - 3 months fly by, they never called me. You need to followup and they will differ to the builder. They did this cheap trick multiple times during the first year journey..
Still fighting with Casa to standby their work. DO NOT have Casa touch your plumbing needs. They are terrible with installations and finds all kinds of excuses not to do the job right. They don't do the job right during the first time. They deliberately do poor installation so that you will pay them extra on service calls.
Frontdesk who picks up our calls is extremely rude. They lie to you about parts, about scheduling and everything possible. Hope I never have to call them again.
Calling your known plumber will do a better job.
Services: Installation, Repair faucet
casamechanical.com
