This is a new house and builder went with Casa for...

This is a new house and builder went with Casa for plumbing in this house. Casa did a terrible job installing the faucets and shower head through out the house. When I raise a warranty request, they don't want to fix them right.

They use a technique to trick the warranty customers. In my case, they have to order parts for repairs. They called me and said, they have the parts ready and scheduled an appointment for repairs. One day before installation, they called me and canceled the appointment saying that part is not available and they will call you when parts arrive. 2 - 3 months fly by, they never called me. You need to followup and they will differ to the builder. They did this cheap trick multiple times during the first year journey..

Still fighting with Casa to standby their work. DO NOT have Casa touch your plumbing needs. They are terrible with installations and finds all kinds of excuses not to do the job right. They don't do the job right during the first time. They deliberately do poor installation so that you will pay them extra on service calls.

Frontdesk who picks up our calls is extremely rude. They lie to you about parts, about scheduling and everything possible. Hope I never have to call them again.

Calling your known plumber will do a better job.

Services: Installation, Repair faucet