Carlingview Manor Reviews

My grandmother has been here for 9 months, in those nine months, she has had 4 falls. I contacted the Ministry of Long Term Care to find out the reason for these falls, and it came back that 3 out of 4 of them were Carlingview's fault. There were 4 issues of non compliance to her care. I would strongly suggest looking elsewhere as when I spoke to the director of care, her response to my inquiry about what seems to be a lack of care for what my grandmothers needs were (she has progressive dementia) was "I have 537 patients here". I am certain that there are more capable homes in the immediate area than this one.

My mother has had many falls here, has bruises all the time, is neglected, has had UTI's. I want to move her but it will take another two to three years on a waiting list. Go any place else but here. Revera doesn't care about your loved one.

Don't leave your loved ones here. They will steal from them and not give them proper care. This place needs to be demolished so no one can be admitted here anymore.

The level of care here is terrible. Although it seemed a lot better than the hospital when she first arrived, looks were deceiving. My mother has very limited income and was at this facility to convalesce with two broken arms. They had her wearing diapers instead of assisting her to use the toilet. Her personal belongings were stolen more than once and she repeatedly had strange men coming into her room which made her uncomfortable. The place was filthy with food on the floor and cockroaches. She left prematurely to live at home despite being unable to care for herself adequately because it was so bad. We would not wish this place on anyone.

The PSWs , the nurse and staff, including the volunteers, are superb and very caring. Things I don't like - his room is a ward, which is all we can afford. With 4 beds it is too cramped with not enough space to put a chair for a visitor. He is wheelchair confined and other than for meals he spends most of his time in bed - therefore, I am worried about potential bedsores. A meeting was held with his care team where everything was addressed, even the dietician. I really feel the wards should be 3 beds only as it is so cramped. One other concern is that during mealtimes the PSWs are busy so if he requires help in the bathroom he can wait quite some time. If I've been there I often have to go chasing down a PSW for help. I can understand budget cutbacks where PSWs have to help serve the meal, but I feel one or two should be strictly assigned to assist those who push the call button for help. Other times he has been left in a diaper full of excrement for 2 hours or longer because PSWs were on their break, supper or busy. There have been some weeks where he has not received a shower because they were short handed in staff.

Our Relative lives in this building. I have visited many other extended care places and this is the absolute worst I have ever seen. The floor he is on is small, crowded, scruffy & lifeless. There is so much equipment lining the hallways I m scared for the people s safety. Dining area crowded and pathetic. I m sure eating is the highlight of the day as there is nothing else to do! The tv is in a small room with one old couch & to watch tv you have to turn your head sideways...I challenge anyone to try this & see how your neck feels after a couple minutes. Disgusting is The only word I have for floor in tv room you d have to see it to believe it. No person should have to live in this place. This is their home! They pay to live here. They deserve better. By the way, when you first enter building it looks lovely...don t be deceived!! This place is also a for profit business!