Caring Heart Rehabilitation and Nursing Center Reviews

To whom this may concern,

I am current currently writing this review on behalf of a relative that is residing at Caring Heart rehabilitation Center. Thank You ! for your excellent caregiving.

I appreciate the fact that my love one is being well taken care of.The facility is always neat and clean and always smells fresh. I love the sanctuary where loved ones can go to pray.

The staff has always been helpful neat and clean along with the residents everything is not going to always be great I know but. I m convinced that at least they care.

Please keep up the good work!! I m praying for y all everyday it s hard to turn over your responsibilities to others but as a care giver for 25 years I wasn t able to continue with my life Thank You! For bringing peace to me.

Ramona Griffiths

This facility is absolutely horrible while my father was a patient there he was treated badly, he was man-handled and yell at by the weekend crew and the late night crew. I would never recommend this place to any one.

My loved one recently stayed here for a few weeks. I have only good things to say about the place, and this is not the first nursing home I've visited or had a loved one stay. The staff are very caring (true to their name) and really try and make the residents comfortable. Therapy did a great job in helping to rehabilitate. Although I never tasted the food I was always told that it was pretty good. While we hope to never have to come back to a nursing home, if we did we would choose Caring Heart. Thank You

In our search for a decent nursing home we have experienced many roadblocks, from lousy customer service to smelly rooms to food that I wouldn't give a rancid cat! Imagine my surprise with our mother's recent stay at Caring Heart!

From the very clean rooms (This coming from someone with OCD who can't help but whip out a Clorox Wipe whenever I've visited my mother in other facilities!) to the nice staff to the many amenities, I have nothing but positive things to say about this place.

My only complaint is the fact that it is hard to contact staff; but once I finally get them they are very nice.

Keep up the excellent work and best of luck to all that are admitted!!

This facility NEEDS to properly train, do background check and make sure their staff is official. Their needs to be pop up inspections for the entire facility and for their entire staff. Yo make certain that they are "caring" for their patients properly.

Caring heart is a great rehab and care facility. The administration is very caring to the needs of the residents (short and long term). The nursing staff are very caring and knowledgeable. They are also making many improvements to the facility. I would recommend this facility to anyone either for rehab (which has a great staff) or long term residents.

Care for my husband was great. Staff was pleasant, helpful often went above & beyond to accommodate us. The concierge and Asst. Administrator were extremely helpful and followed up on all my concerns in a timely manor. The nursing and rehabilitation staff were very knowledgeable and seemed to genuinely care about my husbands recovery.

Went there..Front desk Lady was in horrible spirits! Her welcoming wasn't "Good Morning" she looked at me, and said What are you here for? I replied with an "Good morning " thinking she will say it back...she didn't! No smile, no positive demeanor what so ever! Another worker came to the front desk only to talk about another coworker No type of Perffonsonliams at all. I I WAS FLOORED WITH THOSE TWO PEOPLE SMH!

Caring heart nursing facility did not give me the experience I was looking for with my mother. My mother was sleeping and the nurses aide comes in her room and rips the covers off my mother and starts going underneath her gown to change her without giving my mother any warning of what she was doing. The actions did not seem warm and caring. It felt like these aids just wanted to get a job done with out any compassion. I will Not recommend this place to anyone who wants their love ones to be cared for humanely. I wish I could say some kind words about the staff but everyone seems overworked and non-compassionate.

Deeply disappointed

My ex husband was in here for 1 week.He has a spinal cord injury and can t help himself.At Moss on Townshipline Road he was standing with help and taking small steps,feeding himself with some help with a Velcro spoon attach ment as his fingers don t work right.Within 5 days he was screaming to get out of here.Two people were supposed to turn him in bed and basically until the last couple days it was one.He complained they were rough with him.He got two bed sores,malnutrition and dehydration.He has stage 3 kidney failure and got more damage from lack of fluids.They had him in diapers that were soiled.They tried to force him into taking eye drops that he didn t need..I walked in and a nurse was screaming in his face because he wanted to call me and got one of the numbers wrong.It was so loud we heard it on the elevator coming up and almost died when I found out it was his room.Extremely unprofessional.They are hiring left and right and I don t know who they hire.I think they better check out people better.We were not sure if he was eating or drinking so we brought him food and drinks boost ,milkshakes pasta.He had told us they were trying to rush him to eat and putting to much food in his mouth.He got a very small shake thing a coffee or tea sometime a juice but all small.Sometimes a cup of water but if you cant use your hands then you can drink it.My ex himself put in complaints to get out of there and thank God he did.He spent overnight at the new rehab and was rushed to the emergency room the next day.He had malnutrition,dehydration,two class two bed sore,a urinary tract infection and was totally out of it.Its scary when you trust someone s life to a facility and they don t take care of them.There was a wonderful nurse whose name I don t know.She was there 22 years and worked 30 years all together I wish I New her name she called him Mr. John and she was wonderful to him.The others didn t know he was basically paraplegic and I mean at least five people.Didnt know he couldn t answer the phone or walk or feed himself yet they insisted they fed him.I talked to Nancy who nobody told me about until she called me.Trying to blame other hospitals for bedsores but they checked him out to make sure he was okay.Denied him pain meds on occasion because his legs and back spasm.No rails on bed.Had to fight for the right kind of wheelchair for his condition so they had to find one.Coming from Moss rehab who were wonder 5 star this place looks nice but is horrible for anybody really sick or can t get around.Fighting with patients saying that he spit on her.This Guy can just about drink out of a straw.They lie and won t tell you their names so you can t make a complaint.Big bruise on hand.I am reporting this place so no one gets treated like this.Dont trust anyone.They said they tried to feed him .I know he ate some breakfast.If they knew he wasn t eating like they said and obviously not getting fluids why were we not told or why wasn t he given IV fluids and food or sent to a hospital.? Never said anything and I m power of attorney.Please think a lot before you put someone here.Im talking second floor rehab short term.

Never use this facility. Was there almost a week with no shower or pain medication. They try to run the place like a prison. Food is never hot. Doctor doesnt see patients very often. The one bright spot is the aides, they are terrific, the rest of the place treats you like an animal.

Saturday February 22nd the staff was very slow to respond to the pt call button. When they did come in they would say I'll be right back and never came back. The care here has generally been very good. This particular day it was not.

Completed a ministry field visit for one of our church members. Security was gracious and electronic check-in/check out was user friendly. Staff was kind and supportive. 5th floor workers were very congenial.

I love the nursing staff, social work, and administration so far they have been very helpful, forth coming, patient, great care.

I wouldn't recommend sending anyone to this place! A family member of mine was here and unfortunately passed away. Prior to them passing they were found dirty, unclean and with bed sores. Obviously the staff here doesn't do what they are supposed to. This place should be shut down!!!

I will not pass judgment on the Outlook of this facility at this time because I know that it is under reconstruction the chapel is beautiful and the first floor is already finished and it looks beautiful from that point but as you go upstairs to the 5th floor and see how it looks is not a very good site the rooms have nothing on the walls. Staff is very polite and helpful and although my brother Gilbert Lockhart has not received the bath since he got there I'm sure this too will change.

My sister is there. Today when I arrived I was impressed with the sign in process and the clean and well kept building. I sent my Family pictures . They were surprised.

Bajon was very caring too my aunt I really appreciate him i would recommend this place 100%.

DISGUSTING DISGUSTING DISGUSTING!!! My grandmother was there for a week and never got a bath. They lied about services that they provide just to try and get people to stay. When you need help it takes forever for someone to come to the room to help. Within 2 days of my grandmother being there she had 2 bed sores and smelled like she had been sitting in her own piss. DO NOT SEND YOUR LOVED ONES HERE. THEY WILL NOT BE TAKIN CARE OF. THEY WILL BE NEGLECTED!

Have a good experience with the facility, I came in not being able to walk the great Rehabilitation staff got me back on my feet, the overall staff are very friendly Debbie is good people, my only complaint is the food , get rid of the food supplier and get someone else.

I wouldn't even give this place one star!...but had to just to write a review. They should call it "Uncaring Heart Rehab..." My sister was sent here after a hospital stay, and they did absolutely nothing for her! All she did was use a bed which she could've done in her own home. They did not give her the medications she needed and when they finally "were able to find some meds" (their words) they were the wrong ones. She consistently asked anyone (who she could find b/c she hardly saw any staff during her stay) where her meds were and she was constantly given the run around, was told they'd check on it and get back to her and noone would ever got back to her. Finally she had had enough and checked herself out. Wouldn't you know it when she did that, all of a sudden all kinds of staff appeared and so did her meds. They begged her to stay and not check herself out, afraid of the consequences, but she did anyway. Why would she stay if they weren't doing anything for her in the first place?! This place is a JOKE!!!! They do nothing for their patients, all they do is take up space. If you love someone, don't send them there!!!!

I currently have my family member in there not sure if it's some staff's but they are horrible with their attitudes when you ask questions or even ask for info on patient they come off nasty as if we are bothering them or making them do extra work calling the front tonget a hold of patients is horrible phone will ring constantly noone will pick up so we would have to wait hours to get threw to anyone I will be reporting them this week. Also they give patients meds with sink water.

The Concierge, Miss Deborah, is one of the hardest working people I ever met. She checks in on patients all the time and will answer any questions family members or the patient may have. The staff are friendly and helpful. It s a good place to be when there is a need for physical rehabilitation!!

My Grandmother spent 3 weeks at this place. She told me and I quote "I wouldn't send my DOG to caring Heart." Unfortunately because of the pandemic I couldn't visit. She called me nervous all the time. Don't send your loved one's here.

Much of the staff was inconsiderate and "rough"
But I do want to say thank you to the yolo lady
Who was pleasant. (she couldn't remember her name)

Great experience each visit, staff very caring
and helpful.

Dear Caring Heart Staff,
When I arrived here at Caring Heart, it was my birthday, I had been through a horrible experience at another nursing home. Needles to say I was in despair and I also felt trapped because I could not walk which was something I had not dealt with before. I was forced to be here because my legs were not allowing me to survive on my own in my home. Once I arrived at your facility I felt peace, I was greeted with a warm smile and I was given instructions on what was going to happen for that evening. I got a bath, a meal and a gift bag. All of my days and nights has been comfortable. The nursing staff seems to extend from the actual nurses to the housekeepers. In other words the whole facility has what your facilities name is "Caring Heart". I feel like I'm being treated by loving family members.
Also the improvement with my legs and arms are a blessing to me. I have been given my independence back and I am encouraged to go to my therapy sessions every day because the therapists are very skilled and fun to be around. I especially love the fact that there is a space for God in the mix of what is going on in this building. Thank You for being so caring, loving and having respect for God.
Sincerely
Barbara H
November 18, 2019

My daughter has been getting better since she has been there

I would just like to thank the staff for being very kind and serviceable to me. The staff on the 3rd floor are very compassionate and they provide to the utmost for their patients. Therapy was very good and patient and worked very closely with me daily. The chef was dynamite, just yesterday they had a delicious fresh pasta salad. They come by every day and you have a chance to make a choice of your menu and they fulfill it to the best.

Worst place ever. Staff knew my mother could not walk and continuously let her fall. Every time I would call to speak to her social worker she was unavailable they would have my mother sitting in the hallway. She was discharged and was not in her right staff of mind could not walk and they sent her home in a cab no one in my family was contacted. She was not getting her meds and more than 30 mins of her being home she had get rushed to the hospital and had bed sores! A very disgusting place .

I thought this place was actually good when my husband was first brought in from another facility, but then things took a turn for the worst. First of all the nurses are rude and have attitudes all the time. When my husband ask for his pain medication, they give him an attitude, he would ask for water or if he s missing a drink that should come with his food, there s an attitude. Secondly, they lied to my husband and said his medication was ordered and it never was. My husband had to personally call the pharmacy to investigate why his medication had not arrived. And when he provided this information to the nurse manager she gave him an attitude. They constantly told him it would be in the next day, the day would come and no medication for my husband had arrived. They left him without his antibiotics for 3 days knowing those antibiotics are what is keeping him from receiving another infection. The so called wound nurse went to changed my husband s bandage and instead of having his arm in a resting position, she had him standing up causing him extreme pain. They clearly do not know what they are doing. Lastly, when my husband first arrived to this facility, they had ordered his medication for at least a month upon his arrival, when my husband requested some pain medication they told him he didn t have anymore. He s only been there less than a week and now he has no medication? How is that possible? It turns out these so called nurses had been giving my husband's pain medication to other patients cause they had ran out of they re own medication. That s against ALL HIPPA regulations and company policy but of course these so called RN s and LPN s do not care about they re job nor they re patients. Listen if your going to become an RN or LPN, make sure you love the job and or field, cause if you re going to have an attitude, be disrespectful and not abide by company policy and HIPPA regulations, then I suggest looking for another occupation. PLEASE DO NOT BRING YOUR LOVED ONES HERE!!! And if they are being transferred from another facility please look into this place first...

This my uncle second day here the staff was fighting with each other. The dinner is late arriving. They are short staff.

My Uncle is being clean properly the head of of penis is close from being clean he is on a feeding tube and is not getting any fluids. He has bed sores.

Nurse and Staff are pleasant, helpful .Administrator are extremely helpful and follow up with our issues. I appreciate all the good deed that continues to make a difference.

Every thing was ok i have no complaints at this time Thanks

I have been a visitor nearly every day to see my daughter. June this year started my third year. There are many outstanding employees in all areas. Any concerns have always been addressed across the board. More later
February 4th 2020. Kudos to staff who addressed washing machine issue yesterday on 4 Cliveden so my daughter's clothes could be done this was 4PM.

March 6. 2020
There was a gathering of staff and people when I was going from the dining room to my daughter's room who was in her wheel chair.
What ever the problem. protocol was followed as conversation ceased until we were out of hearing range. I commend them all.

I would recommend this facility very clean and awesome staff. That actually treat your family member as if they were there own. Not one staff has given us a bad experience.

Amazing facility! Caring and professional workers. Would definitely recommend for those who want quality care and easy to deal with administration.

Worse place beware caring for the patients is not there first concern at all.

I was pleasantly greeted and assisted from the front desk thru my visit to floor #5. All personnel greeted me with a smile, the patient I visited was in a clean, well kept room, and enjoyed his offer of fruit or other snack offerings.

Horrible most unorganized place. I came to give my love one a visit and they were missing from their room. They were found in another resident s room on the floor. TV was broken for over the week!

Very disappointed in the service at this facility, many people who work here should NOT have accepted a job in healthcare. Being rude and neglecting someone who is in one of the most vulnerable positions they will ever be in during their lifetime is unacceptable. I doubt this center will last very long in this community because of their crude disregard of human decency and concern. Time to go back to the drawing board for senior leadership of this organization, I will be reporting this behavior.

Disgusting, rude, and nasty center! They treat their residents horribly and the staff is completely nonchalant about the care that they give.

Staff is nice and friendly the place is clean the floors look like you can eat off of it.. The whole facility is put together very well and organized

Great staff and great support from all the caregivers! Highly recommended!

This is a beautiful facility located in the West Germantown/Mt. Airy section of the city. I have had several loved ones come to the facility for short-term rehab and each of their visits were a great experience. The staff is pleasant and attentive. The rehab department is top of the line and the interdisciplinary team works together to ensure your loved ones receive the best care. I routinely recommend this facility to others.

This place is full of lies they don t give out medication on time and they rather lie to you then to tell you the truth

My experience with caring heart was pleasant because all personnel treated me kindly and with care for my situation. The Facility was clean and welcoming. Staff Putting my concerns ahead of whatever else they were doing. I truly appreciated that.

It was nice and clean the workers was nice and careing and into the workers care and well being

Staff has ben awesome. Physical therapy has been great and helped me meet my goals. Administration has been really friendly. I would recommend this place to anyone who needs.

So I was in an accident back in July 2020 and was hospitalized then once I was able too I went to Caring Heart where I met some of the best people in the world from the nurses CNA s and the top bosses especially my Best Friend Freddy he came in checked on me and everyone else almost everyday I wanna shot out a few oh my crew that helped me out during my recovery Ms.Dawn Ms.Sylvia Stephanie Margarita oh and Ms.Ann she was always my neighbor lol when I came back from the hospital. They made my stay there the best I wish them all the best and continue to care and love those people as if they were your own cuz I know y all all made me feel like family when I was there but I ll be back to show y all how my process is coming along thank y all so much for everything

Great company , I felt very comfortable with going over the services with Bajon Braxton. He was very informative & charming.

Caring heart is a love filled place an have a friendly staff who is committed to there jobs and the residents . Helping them to get better in every day activities such as ADL and rehabilitation program that we have here at caring heart .And also the residents are will care for with respect and treated with respect l have seen a lot of residents get well and go back to every day Life through the help of the great staff member we have here at the nursing home .Our doors are always open here caring heart never refuse a PT are never turn down .You always fill welcome here then may be one day you run into l will welcome you too. Have a good week . I will look for you one day to come in visit to see for your self then you can decided. Thanks

My brother has been a patient at Caring Heart for many years. I have nothing but POSITIVE things to say about this facility. The nursing care is wonderful. The staff is tender, patient and sweet with the patients. I have observed over these many years, at all hours of visits, and the care and cleanliness and staff have been excellent. The administration is attentive and helpful.

Thank you for the service that was rendered to my father Allan Jones Sr. He was always clean and his room was clean. The staff was always friendly and informative. That Dad is in a new home with the Lord Jesus. Thank you again.

I believe it's going on two years my aunt has been in Caring Heart the employees are very nice everyone speaks and greet you when you come in especially at the front desk I like the way you sign in and out now is very easy and I love the atmosphere for the residents there and I believe my aunt enjoys her stay because she tells me a lot of things that goes on like bingo watching TV and all the different religions they have there for their residents thank you for taking care of my aunt and keep up the excellent work thank you

"The care here is Great! I'm so happy that I brought my mother here. Sheryl B"

WELL I LIKE WORKING HERE IM LOVEING AND CARING TO ALL THE RESIDENT AND STAFF IS GREAT PEOPLE

, hello my name is Phyllis Primus I was a patient at Caring Heart I was in room 254 which is called to Mount Airy I was they're on 3 7 19 I was feeling very broken when I arrived but I was greeted by by Deborah who assured me but I would not be broken when I left I was brought in on in a wheelchair and I I walked out the people who took care of me during my stay there where unbelievable people I'm just going to say how wonderful these people are and I'm just going to mention their names because it would take me days to elaborate on how wonderful these people were first I would like to acknowledge my nurses cyneathia shandora Naomi I would like to also acknowledge my CNAs rosemond Connie Karen special special someone Joshua I also would like to give acknowledgement to my therapist Diane who was always so bubbly and Diana and row and and Linda this facility was absolutely amazing the the drinking water could use some improvement to those people I acknowledged I also would like to say London was also very very kind and nice and show was Rose who worked in housekeeping she should be doing something other than that she very very talented and kind I would definitely recommend the facility to someone and if I ever have to have rehab again I would definitely come back to Caring Heart remember always put miles on them smile affectionately Miss primus

The person I came to visit was out at an appointment today. But I have been here before, for another patient. Caring Heart has a very good vibe. Everyone is helpful and polite.

I would recommend Caring Heart to everyone. They have lovely staff and everyone is very pleasant.

I don t even know where to begin. First I d like to say that thanks to Rasha Odeh, my family was able to find the right fit. I would highly recommend this facility to anyone. The staff are sweet and caring. There were a few times where I was unsure about my family members future but after talking to management, I was assured that they were in good hands. Thank you caring heart, you truly are caring.

The staff was very polite, warm and helpful. I was visiting a patient.

The staff is great. The attention given my Love One was great. But I had 1 issue.***Cold Food***If that issue is corrected, then it would rate over a 5 Star.Otherwise, it's a great place for Rehab.I would recommend!!!I know I posted Connie Mackey,,,,, actually it's Connie Mackey Robinson. My Love one has been here a week and a half,, and he has improved since getting rehab. The Nursing staff is Awesome!!!!I'm glad we came here. I have peace knowing he is treated with Respect.Well we were discharged a week ago,,, but we had to return to get more therapy, because of his arthritis and he had a minor relapse. But the staff welcomed him back with loving arms.In fact they were more attentive than before. I thank God for the work that they do.Hopefully when this second visit is over,, it will have accomplished what didn't to be done to get him on his feet.The team on the 2nd floor mt airy side get my applause.its just nice to tell the staff they are appreciated. Debbie, the concierge, is always pleasant.The rehab staff is compassionate.It takes a Team to get things to move forward,, the patient,, family support and staff that love what they do.And the staff at Caring. Heart has done their part!!!!.We have been there 3 weeks,leaving the 2nd week of March. The experience has been great!!! Only 2 complaints---- That shows that nothing and no one is Perfect. I still give Caring Heart 5 Stars!!!.It's discharge day.Once again from Mr Robinson and myself, Thank you and may God Bless all of you Richly.!!!

Great place cool atmosphere staff are very nice and positive attitude

When I first entered facility treated me with so much respect unlike other places I ve been. They were so kind. Everyone who helped me treated me like I was very important. Wouldn t recommend any other place. Very helpful and kind staff !

I came to Caring Heart from the hospital with an infection that I got from a simple cut.It was so bad I could not walk, completely took m we off my feet and into a wheelchair.CaringHeart were so tentative to my wound .I could tell they actually care about my personal well being.There staff made my stay there so comfortable I did not want to leave.It we as like I was there child and they were my mother nurturing me back to health.I would recommend to anyone that this is where you would want to go if you need the care that like your mother would give you .Thankyou Caring Heart.

I wouldn't give this facility a rate at all. My husband was admitted by the recommendation of the hospital for rehab on a Tuesday afternoon. When he was in the hospital his vitals were taken multiple times because of his illness and given oxygen when needed and was given his medication around the clock. This facility not once checked his vitals or gave him his oxygen, they just gave his medications on schedule. I complained on a Wednesday I was told everything will change. Well Thursday my husband complained again to me about how the nurses would come in and poke their heads, didn't say a word to my husband, didn't ask him if he was ok, needed anything nothing! The same Wednesday when I complained that was the first time they checked his vitals and that was the only time. They gave him ice water that same Wednesday and guess what when I went to pick him up on Thursday afternoon that same cup with the little water was left from Wednesday evening was still there. They never refreshed his water! He ask 3 nurses when his vitals/meds would be given and all 3 stated "Oh I don't know let me check" and never returned with an answer. I was told by the director it would change and it didn't.

The attitudes are fine. But the food comes up cold to Room 536 he's 95 years old will be 96 this new year 2020, his food at that age should not come to him cold as ice that's the only thing I can find other than that everything else seems okay

My father recently stayed here and I can't say good enough things about this place. During COVID, visitors are restricted however we knew that going in and we understood why they have to do it so we were ok with it. My father who can be critical of things that aren't perfect was very happy with his care, all the way from the rehab (which is the primary reason he choose Caring Heart) to the food with everything in between especially the wonderful CNA's who cared for him. I would also personally like to thank Hal the administrator who always returned phone calls promptly and went above and beyond to make myself and my siblings feel secure that our Dad was in good hands even when we couldn't visit.

Only good things to say about this place. The nurses and aides are very nice and always eager to help. Private rooms are very nice to have and the food is pretty decent also. The administration is also very involved and if there's ever an issue they are quick to help resolve it. I hope my spouse doesnt ever have to go back to a rehab but if he does i would choose Caring Heart.

Horrible facility my mom went to the emergency room twice within a month !!! I reported them to the state and I will take further action ..the administrative staff is attitude is horrible ....they don't care at all, they just want the money.

I was grateful for the kind and expert care I received at Caring Heart. Physical Therapy was hard for me and the staff was patient, affirming any progress I made.
The administrative staff followed through with every detail.
I am very glad I came here.

The staff here is very caring, friendly and professional: this includes everyone from nurses to dietary to front door reception.
Also, the facilities are clean and we'll mantained. The food is good and the baking outstanding. The residents r well taken care of and treated with respect.
Excellent

Terrible, terrible, terrible! Thats pretty much all I can say. By far the worst bed manors i have ever seen. I would never send a pet here much less a loved family member.

If I could give this place negative Stars, I would. My mother went here for rehab after a stroke, in Aug 2020. After several weeks of me reaching out for updates on her progress and getting no feedback, I called Hal, the guy who runs the building. He started the conversation by saying, I m gonna keep this brief bc im walking out of the door for the w/e.
That was indicative of the kind of service you can expect for your loved ones. He evaded a firm answer regarding their policy for updates for short term care and told me they reach out quarterly for long term care.
Once my mother was up and walking, my family & I decided to bring her home. They refused to release her despite me having POA. They made up a phony investigation and remained vague regarding any specifics.
I stood outside the facility (due to Covid) for 6hrs and with 3 police officers and all of my proper paperwork. The police didn t fell comfortable physically removing my mom, despite me having every legal right to bring her home. I filed a police report, I filed a complaint with PCA and I ve reached out to my State Senator and begun legal action.
No one called me on any days following to find out why I was upset, why things escalated, why there were complaints & police reports. My mother was rushed to the hospital 2 days later, as she was found unresponsive and no one from Caring Heart called fo notify me!
The only person from this place who even pretended to ask was Resha (sp?) who is their liaison at Chestnut Hill Hospital & she never said sorry, she acted as if nothing was wrong and I was somehow the problem. DO NOT SEND YOUR LOVED ONES TO THIS FACILITY!!!

I had a care meeting today for my mother. I appreciate it that these meetings are held regularly so that my families concerns are addressed.

This place is horrible. My 90 yr old grandmother was sent here after leaving hospital. They did not give her the required treatment during her weeks stay. Then she was released from nursing home "with a clean bill of health" but apparently there was no actual physical or tests done to prove she was healthy enough. The exact following day, she was rushed to ER for blood clots, water on her lungs and etc....all things that would have been found if CARING HEART actually did their job. Not to mention the drs wrote prescriptions for meds she didn't need and wouldn't write a prescription for what she did need. I wouldn't recommend this facility to ANYONE