My countertops came from Cardinal and they had a wide selection of granite to choose from. It was easy to see the characteristics of the stone and the representative helped me select beautiful stone based on my countertop layout. The work was excellent and installation right on time.
Impossible to contact, they simply will not answer the phone or return your call. First appointment to measure for countertop was slated for 45 mins, it took 3 hours. Scheduled installation 3 weeks later, called to confirm appointment (arriving between 2:00 & 6:00) took the day off work, no call no show. Still not resolved. DO NOT USE THIS COMPANY!
The laminate department is very well knowledge this typically one of their employers name Edward great job well done
Worst experience I ve ever received. Hand selected the slab of granite and sent it to them for fabrication. Upon installation, I noticed the granite wasn t what I selected. Cardinal Kitchens broke the initial slab and without notifying me, they substituted an alternate slab. Additionally, the granite they attempted to install was broken and therefore sent back. I selected another slab and upon installation, the driver drove off the driveway and broke my irrigation system, dinged the door when entering the room, skufed the wall and broke the the wood joint of the cabinets. It s been a year and still have yet to address the issues. Definitely worth avoiding and seeking an alternate fabricator.
Through Lowes and manufactured by Cardinal Kitchens we purchased a long formica countertop made of the finest formica product available and a white marble with black veins look. The formica was beautiful. However, because the countertop was over a certain length, it had to have an added section to complete the run. We also ordered a matching large island top. of the same material at the time. The long top came to us with the added section so far off grain that we now have to cover the added piece with our microwave. I contacted Formica and they said the top could have been matched by using another sheet of the same pattern and finding the section that would have matched. I called Lowes and Cardinal Kitchens to remedy the situation however the President and owner of Cardinal Kitchens was very arrogant and unapologetic and refused to rectify the problem. He said that they do not match patterns that way! Imagine that for a 2400 dollar top! Lowes did give us a rather small rebate on the cost but we would rather have had the problem solved. I will never purchase a top from Lowes again nor refer anyone to Cardinal Kitchens.
UNRELIABLE. RUDE. LAZY. As others have said, this company is absolutely impossible to get a hold of. It took 2 weeks(and me calling multiple times with no response) from them to finally schedule an appointment date, only to tell me that the next available appointment was almost 2 weeks away. And to top it off it would be another 4 weeks before my counter was delivered. This was after I was given a 4 week TOTAL turn around time from the place I purchased from. I was friendly on the phone and got nothing but rudeness from the woman on the line(Sarah). I ended up cancelling my order because I cannot stand to give my business to companies who do not value their customers. I wish Home Depot did not use such an unreliable, rude and lazy company. DO NOT DO BUSINESS WITH THEM.
Our countertop looks great! Charlie, and Juan did a great job and they're very easy and relaxed to be around while performing their job. Thanks folks!
I ordered countertops around the end of June with an initial expected delivery date of July 30th. I was called on July 29th and told that my countertops were on backorder (which is regretable, but understandable given the nature of quartz). The delivery date was then moved to August 13. August 13 came and went without any delivery or call of delay. I called Cardinal Kitchens around 3 on the day of delivery easily 6 times and left a message to ask where the delivery was, and received no reply until the 14th to ask for a reschedule. The representative on the phone claimed that the delivery crew called me several times with no answer, which is untrue because of how easily they were able to get ahold of me on the 14th. Even Lowes (which I placed the order through) had trouble contacting them. To all people considering ordering from this company either directly or through Lowes - don't. Find another company to order from. The customer service is horrendous to say the least.
I just didn't like it at fed everybody's taste isn't the same everybody else might enjoy it
The people here are very friendly and nice to work with!
