Attempted to get a quote for a simple software pro...
Attempted to get a quote for a simple software product and got asked many specific but irrelevant questions. I responded to the questions and had heard absolutely nothing from the "senior account manager" for 2 weeks. We needed to procure this product and had time constraints which were mentioned from the start. After calling and leaving voicemails, emails, etc. I finally got in contact with the account managers superior who got in contact with them for me. After all this runaround, I finally receive an email back stating that Carahsoft was not willing to quote us and instead has sent out all of our company's information to OTHER resellers. Once I got an email from one of the resellers that Carahsoft was cc'd on, I could see the email conversation from the Carahsoft Account Manager to the other reseller, and they were COMPLETELY unprofessional and rude.
We purchased the same software from Carahsoft in the past without a hitch, however for some reason the Account Manager didn't seem to want to do their job this time around. I don't understand how Carahsoft could be such a prominent software reseller when their employees act like this.
