Capital Mechanical Review

I would never recommend this company to anyone. They do not stand behind their work nor own up and want to charge additional to correct work that was done incorrectly the first time!

Update October 27, 2020 After Business Response: I double checked my call history to confirm, and I called you, at your number, not the Maryland company you mentioned. I was able to verify your number in my call history, on your website, and in your Google business profile. I also double checked with State, which recommended I call you, and they confirm that your company is one they recommend to provide service and the other company you mention is not. I stand by my reviews, but if you contest any of the specifics please provide details.

Original Review: First, public service announcement: Capital Mechanical is not doing any home water heater service calls, at least until late May, maybe longer, due to Covid-19.

A completely reasonable policy -- everyone needs to do what they feel best for their own safety. I would have been happy to hang up and call someone else. But, unfortunately, it took half a day to find out about the policy.

I called last night and spoke to two people: their after-hours answering service, and their on-call emergency tech. Both of those people could have told me about the current no-residential-water-heater-service policy. Neither did, and instead of making other calls last night, I was waiting for a call back.

I checked their website, Google business profile, and the residential service voicemail tree and none of those spots includes the info either. I hope this review might help inform some folks, and save them similar delays before they start exploring other options.

If I could give this company 0 stars I would.
Upon scheduling service it was explained that the homeowner lived out of state and would be paying over the phone. They said he would have to call back and pay over the phone the day of service. So we scheduled service. The service day came and the technician told me that we had to pay cash or check. ? Well how does that work. The homeowner is paying and is out of state. So I called to speak to Brenda. And she decides to start yelling on the phone saying she explained this. Well you damn sure didn t explain it to me. I ve been in the construction industry for over a decade and this has been the most unpleasant and unprofessional company I ve had to work with.